tneison

Yeah, I had that same reaction. I wish I knew when and what the hell could have possibly fallen straight down w/ the force to do this if that is what happened. Working on the insurance side of this mess now.

So the Ford engineer determined the shattering was from an object striking the glass - and they won't cover it. Attached is a photo of the area specifically they said was the impact point. In the lighting at my house and outside, this area didn't stand out. This shot was taken under the lights at the dealer - look at the middle of the pic and along the edge. What do you guys think? I know if there was any 'impact' it sure wasn't when I was in the car.

Just a quick update. Insurance claim estimate came in - $920 just in case you were curious. Again that is just the rear/fixed glass section. On the positive, Ford just contacted me after I submitted my complaint to their general council this past Tuesday. They are sending a field engineer to the local dealer next week to make the inspection. That's a pretty quick reaction. I'm sure Ford will see that it wasn't from any impact and will fix it due to the safety aspect of this, and like others posted I guess it is logical that they need to see it themselves. So, as frustrating as it was initially if by next week they step up and fix it I'll be happy. I'll let everyone know what the decision is by mid next week - hopefully this doesn't happen to anyone else. I'll have them update to Sync 2.11 while I'm in there.

Of course if I crashed the car it shouldn't be covered. Even if I didn't crash and something fell off of a bridge or tree and hit the roof I wouldn't expect it to be covered under warranty. That isn't what happened here. This exact issue was reported by others w/ the vista roof on the Edge and Flex (from what I have found so far). I'm not saying it is a pervasive problem - but what happened, happened and it has before. I can't see any angle to this where it wouldn't be the responsibility of Ford, but I'll give them the 15 days to respond accordingly. The one positive so far is the out of state dealer I bought this from has offered to split my out of pocket (deductible) costs for this repair. They didn't have to do that legally so that was an unexpected surprise.

Ok - thanks for the feedback. The auto glass insurance rep commented that, besides not having seen this in 14 years, that Ford should absolutely cover this due to the safety issue but also what is clearly some issue from installation or just a defect in the glass. I'll find out what the cost is here in a few days.

I can't remember the site I got it from, but I googled a bit and found the myford touch guide online and it is pretty thorough. Here is a copy/paste from the manual - so you can save 6 favorites on sirius 1, 2 or 3: SIRIUS SATELLITE RADIO (IF ACTIVATED) Press the lower left corner of the touchscreen and then select the SIRIUS tab. You can then: • Press and hold one of the memory preset areas (on the right side of the screen). You will hear a brief mute and the sound will return when the station is saved.

Actually the pic might not do it justice, the part visible from the inside held together yes but if you look from the outside a good 2 inches along the back most edge came apart and flew off the back of the car, as well as in each of the corners a few square inches flew off. Not exactly like what I've seen from windshields - it definitely didn't hold together like you would think the roof over your head should. And NOTHING actually hit it - there was zero impact.

Here is a view looking up!

No injuries - just a minor cut from removing some of the glass. It could have been bad, especially if I had the roof open. Insurance doesn't treat it like a windshield - it falls under your comprehensive coverage with your deductible. I'll find out in a few days what the adjuster comes up with in terms of cost. Will be fighting this with Ford though, and insurance company indicated they'll help with getting reimbursed from Ford. I understand glass can break - it's glass - but it seems ridiculous that your roof can explode. Here are some posts from other occurences: http://www.arfc.org/complaints/2008/ford/edge/10237272.aspx

While driving 30 mph, no bumps, no impact from anything - just shattered. This was the rear piece of glass, not the front which moves when you open the roof up. Saw in some posts and on other forums this has happened before to people. Not sure if it has happened recently and/or what people's experience was with Ford on having it covered under warranty. In my case, the dealership said it would NOT be since Ford treats it like a windshield shattering. Couldn't believe that, but called Ford customer service and they submitted my request to their General Council and I'm to receive a written response in 15 days. I guess I can't blame the dealership, they are just following what Ford has decided. Has anyone else had recent (or any) experience like this?

Thanks for the info - and that is a very good forum. Interestingly, so far my Edge doesn't set off the 9500ix and I just had it running along w/ the active cruise for about 15 minutes straight this morning. Assuming this continues to work ok, I'm going to go ahead and hard wire the RD into the fuse panel so that it powers off automatically and the cord is out of the way.

Yeah if you stick with 10 to possibly 15 over on an interstate you will almost never get nailed, and in that case a RD isn't worth it. I have a tendency to push it higher than that when I feel it is safe to do so, and had a run for a while where I was getting too many tickets. The choice was to slow down or get a good RD - I know what the proper answer is but unfortunately I also know my driving habits.. So my issue is more when the speed limit is say 55 on an interstate and I'm going 75 - and in those cases the RD has helped. That said, the last two times I was pulled over I was just being an idiot and had actually passed an unmarked cop each time (they don't like that very much). No RD will prevent that ticket. My theory is that the RD gets me out of probably a few interstate travelling tickets a year, but when you drive like an idiot you deserve and most likely will get one.

ab - i read the escort manual and searched their forum - i can't find here you do this? I have the 9500ix as well. Everything I read talks about locking out fixed signal locations (i.e. known false alarm spots, etc.). Any help would be appreciated!

No complaints from me at least not yet. That explains some of the alerts I get on my detector while driving around (before I had the Edge). I can't believe I didn't think of that before - I guess I thought cars were using laser not radar for adaptive cruise. Anyways, I have that top-end Escort 9500 like another poster mentioned so I'm going to read up on how I can hopefully have it 'learn' to ignore the frequency of at least my vehicle's sensors. I really want to be able to use both - this radar detector has saved me from multiple tickets.

Uh oh. Why?