swalker

Thanks for the info, but mine was made in April of 2011. So doesn't fall into date range of recall.

One time I was sitting in the car with fob in my pocket other time we were in the house and no keys in the car. Battery is 4 years old and dealer told me that it was supposedly getting weak a year ago. So maybe time to look at that and see if it keeps happening.

On 2 separate occasions in the last few weeks I have had something strange happen on my 2011 Edge. Both times the tailgate opened up with no one touching the button and the doors unlocked by them selves. One time I was sitting in the car when it happened the other time it was parked in my garage. We've owned the car since new and this has never happened before. Any ideas? The only thing I can come up with is maybe the battery is getting weak and caused this, but the car has been starting fine. I'm at a loss, but these electronic things are scaring me enough to consider getting rid of the car. Let me know your thoughts. Thanks, Scott

My son was climbing into the car a couple weeks ago and he pulled on the turn signal arm snapping the end off. It still works and I was hoping it would just pop back on, but one of the little clips that holds it on broke. My question is, does anyone know if you can just replace the end cap or do I need to have the entire signal arm replaced? If I need to replace this, is it something I can do myself or will I need to take it to the dealer? Also, just before that my wife broke the cover off the cigarette outlet under the console on the passenger side. Not a big deal, but anyone know how much it would cost to replace that?

So I have noticed this problem with my system going back to the ice blue lights, but the other problem I've had is that the dim settings on the display and the ambient lights always changes to full bright by itself. Has anyone else noticed this and do you know if this update by the dealer will fix that as well? Also, didn't Ford extend the warranty on the Sync system? So this should be covered? Edge is going in to fix power steering issue this week and I'd like them to take care of this as well while they have it. Thanks, Scott

** UPDATE ** My wife stopped by the dealership yesterday to discuss this problem with the service manager again. It took awhile, but he agreed to look into the situation further and talk to Ford to see if there is anything they can do. Well, someone finally came to their senses and we just got a call back from the service manager that they are going to go ahead and replace the power steering pump. He said he will work with Ford to do whatever they need to do but admitted that they dropped the ball and since we have been good customers they are going to take care of us. I'm glad they finally saw the light, but it still makes me mad that we had to argue with them and Ford for 2 months to try and get this resolved. Now I just hope it solves the problem so we can keep our Edge a little longer. Not really in a position to buy a new car right now, but we couldn't hold on to a potentially dangerous car. Moral of the story, if you believe something isn't being handled right be persistent and eventually someone might listen.

Don't even get me started on the Sync system or the drivers door keypad that doesn't work and they wouldn't fix. I can live without that, but small things like that have been happening and are really irritating.

We did talk to the service manager a few times and he really didn't want anything to do with it. I thought too that the dealer should have been the one talking with Ford on the whole thing and we shouldn't have even been involved, but the service advisor at the dealer said they have had better luck when the customer calls. The whole thing is just really irritating. I am done with that dealer as well. There are lots of dealers around. So if I need one it will not be them. The other thing that irritated me is that we have had all the service done by a dealer since the car was new. At this last oil change they told me that we needed a new cabin air filer and the battery test was showing weak. I told them not to do any of the repairs, but when Ford was trying to decide if they would cover the PS pump they kept asking if we were going to replace the battery and filter. I said what does that have to do with the PS pump and was told they wanted to know how the car had been cared for before they decided. First of all, if they look at their records I have done everything that has ever needed to be done on the car and second, battery and filter are normal wear and tear items that have nothing to do with a defect in the vehicle. So it should have had nothing to do with it. I've been trying to let this go and be done with Ford, but every time I think about it I get mad. I just feel like this car has been a lemon and I can't afford to make payments on a car and pay for repairs on a 3 year old car with 40,000 miles on it. I've never had an issue like this with any of the GM cars I've owned. So I guess that's what I get for trying out a new brand. They must figure they have enough Ford loyal customers that they don't need any new ones. Too bad too because I think the Fusion's look pretty nice but no way I'm going to try out another one.

Hi all. I haven't been on the site in several months and there is more to this story I wanted to share. I will send Todd from Ford my information when I get done posting this. So just before my warranty is up I take my Edge to a different dealer, the one who has done most of the service on it since new. They have always been real friendly and never gave me a reason to be upset with them. We have had several little things happen and I wanted them to look at the steering, transmission and just look the entire car over before the warranty was up so if there was anything major wrong they could get it fixed. The transmission occasionally has the same hesitation when you first put it in drive that others have reported. We had the "fix" done a couple years ago, but it must be temporary. They said they couldn't find anything with that, but it fell under the powertrain warranty and we had more time with that. They couldn't find any other issues but did find a small leak in a power steering hose that they replaced. The hard steering had still been an occasional issue but the fluid in the reservoir was full and no visible leaks anywhere. So we went on our way thinking everything was fixed. Well guess what. The power steering problem was still happening. So next oil change (38,000) we take it back to the same dealer that had done all the previous work told them what had been going on. They look at it and do some research to say that there was a TSB for the power steering pump, but now that the car was past warranty it would cost us $600 to replace. Does anyone else see a problem with this? We had been telling the dealer for over a year that there was a problem with the power steering and now they think they figured it out after the warranty was up and want us to pay for the repair. We call Ford Customer Service because the dealer says its up to Ford to decide if they will cover it under warranty and they've had better luck with the customer calling. Everyone we talk to was very polite and sympathetic right up until they tell us sorry, there is nothing they can do. We explain the whole situation and ask the people on the phone if they would be happy with that answer if it was their car and had 2 different reps say no, but their opinion doesn't matter. We tried to file a complaint with the Better Business Bureau but were told that our car was too old for them to do anything with. So short of suing Ford, there is nothing I can do. The car is drivable, but with winter coming, I want to get rid of it before it starts acting up again. So long story short. We have decided that as soon as your car hits 36,001 miles no matter what the history is on your vehicle, Ford thinks it is now your problem. So, as soon as I can unload the Edge it will be gone and I will NEVER own another Ford product as long as I live. I am in the customer service industry and it is very important to me to take care of my customers. I can understand if I had just told them about the problem at 38,000 miles for the first time that they would have no responsibility to fix it, but when we have documentation of reporting an issue with the power steering since at least 30,000 miles, I think they should be standing behind their product. Thank you for listening. Scott

Thank you for the input. I have the FWD. So don't have to worry about that part. I was thinking I should get it in and have it checked over. Wife said there is a hesitation occationally when you shift from reverse to drive. We had that happen a year or so ago too and there was some service bulletin on the transmission. Need to have the checked again too.

I have about 1000 miles left before the warranty is up on my 2011 Edge. Everything seems to be fine, but is there anything I should be looking at or checking before it's up? Just hate to go past and then have something happen. Thanks

Took it back to the dealer to find out what's going on. Asked them if they checked the power steering fluid when they did a service. Of course I was told yes, but could not answer why the resevoir was empty. They pulled it in, added some, and then came back to tell me that it really didn't need much and that shouldn't cause a problem but also couldn't answer when I said it was completely empty when I looked and after they added fluid it drove fine. Wanted me to bring the car back to have their "best guy" look at it. I won't be doing that, nor will I ever use the Woodhouse Quicklane in Omaha again. I may have given them a second chance if they had just apologized and said it must have gotten missed. But instead they treated me like I didn't know what I was talking about and didn't even give me a car wash for my trouble. Wish I hadn't completed the Ford survey already. I will definitley be emailing Ford Customer Service about this. I know it won't do any good but will make me feel better. Then I need to just go back to doing my own oil changes. It's the only way I can guarantee it gets done right. Thanks for listening.

Well last night I checked the fluid. I've gotten bad at that since I just take it to the dealer for oil changes. Well that is going to stop, at least the last dealer I went to. The power steering fluid was almost completely empty!! I would just add some myself but I don't have any. So I plan to go back and ask why they don't check the fluids when I'm paying for a $60 oil change. Heck, now I'm even wondering if they changed the oil. Definitely not happy about this. Think I will have to go back to doing it myself. Not sure where all the fluid went though. There are lo leaks or anything that I've noticed. Also, did I read correctly in the owners manual that you put transmission fluid in the power steering? Just want to make sure I saw that right.

Hello. Just wondering if anyone else has problems with the steering being really hard on their Edge when it gets cold out? I've owned my Edge since new and it's been through winters now in Nebraska and I've never had this happen before. Now all of the sudden when it gets cold out, the car growls really bad and the steering wheel is really hard to turn almost like the power steering fluid if frozen. The car is garage kept. So not like it is sitting outside in -20 weather. Any ideas? My wife said it was so bad yesterday she almost got in an accident because she couldn't turn the wheel. Thanks.

Thanks for the comments. Good thing I still have 2 years of warranty left.......if we have the car that long. It's too bad that this high tech system is ruining such a nice car. I'm just afraid if I keep it past the warranty it will cost me a fortune in repairs. We have had it in the shop 4 times for SYNC related items in the first year. That's not good, but I am hoping the APIM will solve my problem.