Albertabound

I had Gen2.8 downloaded to my 2011 Lincoln MKX about 3 weeks ago by my dealer to deal with a number of problems with MLT. A week later I started my vehicle and Navigation showed SD card fault and no Navigation. I could not get my vehicle into the dealer prior to leaving on a week's vacation. My vehicle went in yesterday and I monitored my Sync account on line. Yesterday they reloaded Gen2.8 twice without any success. Today they downloaded Gen2.11 and Uninstalled Gen2.8. I just received a phone call from the Service manager advising that everything is now working and the vehicle is ready to go. Will see how long MLT goes without problems this time.

Further to my post on February 10. The replacement APIM arrived on February 11. I logged into my account on the Ford Sync web site and selected my Sync History. Over the course of the day I logged in a number of times. On the first occasion nothing was there as when the tech fried the original APIM everything was wiped out. By the end of the day there were 16 entries as confirmed installations 1 - Sync Gen2-V1.8 1 - Sync Gen2 - V2.3 and 14 Sync Gen 2 - V2.4. At 4:15 p.m. The following confirmed installations also were showing. BT4T - 14D546-AG BT4T - 14F496-BK BT4T - 14F497-AG Sync Compatible Software BT4T - 14F603-AG When I checked at 4:30 p.m.the five items above were gone. I was away from 4:30p.m. until 8:00 p.m. and when I returned there was a message on my answering machine from the Dealer advising that the new APIM was defective and they had a new one coming in for the next day (Saturday February 12. They expected that my vehicle should be ready between 2 and 3 p.m.. Rather than say they would call me, they would like me to call them between 2 & 3 p.m. Back to my Sync account on the Sync Web site the next morning and 4 more confirmed installations of Sync Gen2 - V2.4 showing as confirmed installations between 10:00 a.m. and 12:30 p,m. At 1:30 p.m. The other 5 confirmed installations were shown again. As of today there has been no changes. I will call the dealer tomorrow and if I am informed everything has been completed will go and set up in their parking lot and go through everything on my Lincoln Touch with particular emphasis on those things that have been reported on this forum by persons receiving the Gen2 - V2.4 upgrade. I suspect that I will have a lot of work ahead to get all the navigation and telephone information back to where it was. My wife and myself leave for Southern California in a week and the last thing I need is the system going down while we are driving on I-15 through Montana, Idaho and Utah at this time of the year.

I have waited as long as I have been able to take my 2011 Lincoln MKX to my dealer for the MLT Download. I took delivery the end of September 2010 and within a week had experienced the dreaded black screen, which suddenly recovered about 4 hours later when I was backing up and the camera suddenly started working. Put the vehicle in drive and everything was back to normal. The has occurred 4 times since then with the screen going black for a whole day and then recovering when the vehicle was started the next day. Lots of problems getting the touch screen to work in cold weather, even though the vehicle is in a garage.. Navigation has been all over the place with the vehicle being shown in the middle of a field while driving on major highways, and then back and forth between field and highway. No changes made to the highway in a number of years. I have waited, until there were some good reports on various Sync /MF/MLT forums that the new download was working fairly well. My wife and myself head to Southern California in two weeks, so I had my vehicle into the dealer for servicing and the download yesterday. Had it in for 8 AM and about 4:30 PM got a call from the service manager. From the tone of his voice I knew right away something was wrong. He advised that the electronics tech had been working all day trying to get the download completed without success and it looked like the module in my vehicle was fried and they would have to order a new one. He wanted me to drive my vehicle until the new module came in. Time frame given was between 2 days and 2 weeks. I had told him that while I was semi retired I needed a vehicle for the next week as I was working on some contracts in Calgary. Finally they delivered a 2011 loaner Escape to my residence. It now looks like they will have a new module delivered to them today or tomorrow. This is my 5th new Ford vehicle that I have purchased in 12 years and my 2008 Edge SYNC system after some minor problems corrected by myself downloading and installing the fix ran like a charm. I expected some problems with MLT in the beginning but thought that it would be similar to the SYNC system in the Edge and easily corrected. I got an email about two months ago from Lincoln Canada Customer Service asking for comments or any problems I was having with my vehicle. and emailed them back with the good and the bad. Never heard from them again. Hopefully the module comes in and I can get back on the road again. The vehicle itself drives like a dream and I can't say enough good things about this aspect of it.

Email address is crccan@ford.com. I am sending my reply for attention of Al McCormick. Whether it goes to him or not is another thing,. however I will put the reply on the email he sent to me. I was at a function tonight and ran in to another new Lincoln MKX owner who has been quite vocal at our dealer regarding the faults of the Lincoln MyTouch system and he also received an email yesterday from Lincoln Customer Service ( Al McCormick)

Out of the blue I received the following email this morning: - Thank you for selecting your new 2011 Lincoln MKX. As a consumer company, Ford Motor Company of Canada Limited is focused on responding to consumer expectations including quality, value and convenience. Your opinions about your vehicle and ownership experience are extremely important to us. If you have any questions or would like to share any feedback on your new vehicle, please contact our Customer Relationship Centre by calling 1-800-565-3673 or reply to this email if it is more convenient. We look forward to hearing from you! Sincerely, Al McCormick Vice President – Customer Service I have posted' on this forum and also the Ford Motor Owner to Owner forum of Ford Sync regarding the problems I am having and also a number of people I personally know who have 2011 Edge and MKX vehicles are having with the MyTouch navigation system.. This centres for the most part on the vehicle being shown off the road on well established roadways and secondary highways. Also the navigation screen going black for a number of minutes and the mysteriously starting up again. During the time the screen is black I show SD card fault on the driver's screen. I have also gone through periods where it shows the maps are loading and this goes on for up to an hour without any progress and I eventually shut the vehicle down for about 10 minutes . Then restart and the navigation starts up correctly. I have phoned sync and explained my problem and got an answer that Ford is working on it, only to have a 2011 Edge owner phone and be told that Ford has never heard about this problem. Emailed Ford, TeleNav and Navteq to try and determine who is providing the mapping as I do not have any problems with my Garmin Nuvi 1490T, with Navteq maps No replies. Suddenly I get this email. The open letter to Ford is excellent ; well written, well documented and concise. I am wondering if Ford is finally acknowledging that there is a problem and getting in touch with it's customers. I am wondering if anyone else in the US and Canada, who has been asking Ford for answers is being contacted.? I will be taking my time to document my concerns again and sending a return email this weekend./

Hi Tom: Good to hear they are on the lot. I took US dealers scattered from east to west with emphasis on southern Ca. where my wife and myself spend the winter. Nothing was showing up in the inventory list, although I do know everything depends on how often they update their online inventories. and also the demand they have for these vehicles. Owen

I have been monitoring 10 Ford/Lincoln dealers across the US and 10 dealers across Canada for the past two weeks to determine if their new vehicle inventories showed any 2011 Edge or MKX.. I am awaiting an MKX that was built the week of June 29/2010. Finally on Tuesday August 17/2010 2011 Lincoln MKX's showed up at dealers in Oakville, Edmonton and Calgary. Also a 2011 Edge in Oakville. Over the next few days 8 of the dealers I have been monitoring received Lincoln MKX and 3 received 2011 Edge. There are still no Edge or MKX showing up at the US dealers. I received a telephone call from my Dealer in Calgary and they expect to receive my MKX next week.. According to them there were some early problems with the My Touch System that were quickly sorted out, but caused the delivery delay until each vehicle checked out. I downloaded both the MKX Owner's Manual and also the My Lincoln Touch Manual a few weeks ago From FordFleet.. I presently have a 2008 Edge and thought that with my experience with the SYNC system, my learning curve with the Lincoln touch system would be fast. Not so. There are so many new things involved with the new touch system that I try and go over the manual every chance I get so that I will at least have a head start when I take delivery. In talking with my salesman yesterday he stated that he has received limited training, but was surprised that I have the knowledge I now have. He jokingly asked me if I was interested in a part time job training the sales staff and new owners. For those of you interested in looking at manuals here is the link http://flmowner.com/servlet/ContentServer?pagename=Owner/Page/OwnerGuidePage&year=2011&make=Lincoln&model=MKX

I tracked the production of my 2008 Ford Edge Limited from when it was ordered on October 26 until it was produced on December 3. Now one of the Railway fellows is tracking it's progress while it travels by rail across Canada to Calgary. Just post your VIN as the topic and ask one of the Ford Employees who monitors the forum to help you out. Unfortunately "ViperPilot" who has been doing a lot of the tracking is on holidays until January. However I note that some of the other fellows are now picking up the slack Good Luck