koakai

After installing the update and new nav SD card I spent a half hour loading most of my favorites. Next time I get the car they are ALL gone. This will be the 4th time in 10 months I've had to reenter them because of updates and fails. It also won't save favorites when sending to my car from google maps or calling sync services. Also can't enter a favorite as new or more words (e.g. John Smith must be entered as one word - JohnSmith). Its at the dealer now. First they called to ask "which favorites I was referring to" even though I specified it was the navigation when I dropped it off. Then they call to say it was ready. I asked what the fixed and they said nothing. So I question ALL the things I mentioned when I dropped it off and they are looking at it again.

"Isn't even built by BMW"... doesn't make sense but entirely irrelavent. I'm sure the factory workers in the SC plant who built X3's have BMW on their paychecks. As for being cheaper, not quite dear. I bought my BMW certified used and looked brand new. On top of the warranty also came with an excellent maintenance warranty (everything covered including brakes and windshield wipers - only exclusion was tires) and the service was impeccible. Without putting a montary value on all the aggrevation and time I've spent wasted over this Ford even a more expensive X3 is worth it.

Installed update and new SD nav card. Install took an hour. Haven't had a chance to really test it all out but a few of the major bugs that drove me crazy appear to be fixed (can't turn on radio, use steering controls or phone when first turning on vehicle). Had trouble pairing iPhone 4s. The nav systems appears to find addresses faster...was hopeless before and I'd give up. However, when adding favorites, it will only take one word (JoeSmith vs Joe Smith). Some favorites just wouldn't take.. hit enter and nothing. Going back to the dealer on Monday, AGAIN. I've lost all hope in Ford.

What number did you call?

It's the 14th and I'm still waiting. :-(

Yes, there is and was something the dealer could do. My last round of issues (which I didn't list out and separate from the common bugs) were due to a "corrupt" system. It seems they've done a full reprogram of the APIN, twice. What I expected was the dealer to fix the problems...the navigation system was inop. Note, I have the full onscreen navigation... wouldn't take addresses entered onscreen or receive directions via download from Sync services. This isn't a glitch, this is full problem. Having the service advisor basically tell you, you'll have live without the navigation until the update comes out in another 4-5 months is not acceptable. That nav system cost extra AND was one of my top two "must haves" in a vehicle. If they expect me to go without then I expect my money back! I don't trust Ford or installing the update without the SD card for the navigation. This is the Ford's last chance to get it right. They've lost me as repeat customer. I'll be dumping this car when the warranty is up and going back to BMW.

There's also a new navigation SD card that comes with the update (I have the full navigation)....wasn't sure they'd have those available. Based on my experiences with the dealer I was hoping to avoid going to them. All other Ford dealers are really out of the way for me. Oh and the last time I took it in, they told me there's probably nothing they could do until the update came out. At that time, my navigation wasn't even working and was experiencing serious issues... not just all these "glitches" they we are all complaining about. They must really think I'm a moron to believe that Ford expects customers to drive around with a clearly broken system.

Thanks. I'm still waiting for the update in the mail.

I bought my Edge May 2011 and have had non-stop problems with MFT and Sync. I've taken to the dealer twice - would have been more but I've lived with the problems because my dealer won't give me a loaner even though its all under warranty. The first time they said they installed an "update", the second time they said the system was corrupt - both were temp fixes as the problems came back. Does anyone know if the update that is due any time now will fix the following issues: • Steering wheel controls and voice commands don't work or are delayed first five minutes of driving car • Directions won't download from Sync services - just keeps ringing • Sync services "voice" is barely audible. Turning up volume doesn't work • Screen goes black while driving. Sometimes its followed by "scheduled system maintenance", sometimes not. • Phone doesn't always pair • Playing music via Bluetooth sometimes shows the song/artist info, sometimes doesn't. Sometimes the track info is stuck. I'm so fricken' sick of all the problems and the run around from the dealer. The first time I brought it in the service adviser was clueless about the system. I described my long list of problems and he couldn't translate it to the service ticket and had to correct his descriptions. He then made a snarky comment about his fingers hurting from all the typing like it was my fault. The he calls me later to tell me I need to come back with my phone. WTF? Just pair another phone?? Why didn't he mention that to me before I left? They didn't give me a loaner so I had to get a ride back. I'll NEVER buy another Ford again... this is my first one. I miss my old BMW X3. I paid for all these features and they are pretty useless. Without all the fancy technology, it's just an old crappy Ford!