fastman

not really since they are 2 completely seperate entities. i don't ever recall ford saying the new update would include an SD card for navi updates.

I could be wrong, but I thought I remember reading a couple articles saying they would be shipped together.

yes it had nav and no updated sd card

Strange...

just got the Ford supplied update package!

 

start calling your dealers and setting up appointments!!!

Are you saying you received the USB upgrade pack?

Joe, Glad to hear you've got a competent dealer working on your behalf. This thread clearly shows the difference between dealer's service departments who are great or like what fastman is dealing with: either stupid or inept.

I also think Ford doesnt communicate with their dealers very well either. Since Ford knows there is an issue with the liftgate on 2012 Edges, when a dealer does a VIN lookup on one, it should something like "NOTE: There is a known issue with the liftgate.....etc"

I just spoke to John T and got the info, then called my dealer and asked him to get in touch with John.

 

Thanks Joe

My dealer left me a voicemail that he was able to get in touch with John T and got info on the liftgate issue. Dealer will call me in the morning to tell me what he found out.

They can aask for John T

I just spoke to John T and got the info, then called my dealer and asked him to get in touch with John.

Thanks Joe

On Ford's Facebook page (http://www.facebook.com/fordedge/posts/10150469345485264), a Ford rep posted this earlier this month:

Natasha At Ford ‎@Kyle – Thank you for clarifying! Ford engineers are currently working on an updated program to resolve the issues with the lift gate. Keep in contact with your dealership as they will notify you once this is released. You are always welcome to reach me by private message should you have further questions.

Jamie

Ford Customer Service Division

January 10 at 12:41pm

Can somebody with a FB account PM her to see if there is any new info?

Tell your dealer that they are full of it, there are a number of us with this problem, as 'The outrage" posted, there is a software revision in the works, my dealer knew of this a few weeks ago. Don't let them bullshit you, let them do a little investigation, better yet, print out these posts from all of us, and show it to them. They can call my dealership, Maplecrest Ford/Lincoln, locaated in Union, NJ, their phone @ is 908-964-7700, option # 2 for service.

LOL

Joe

Update: My dealer called me this morning. He told me he called Maplecrest Ford/Lincoln and they haven't heard of the problem either.

Tell your dealer that they are full of it, there are a number of us with this problem, as 'The outrage" posted, there is a software revision in the works, my dealer knew of this a few weeks ago. Don't let them bullshit you, let them do a little investigation, better yet, print out these posts from all of us, and show it to them. They can call my dealership, Maplecrest Ford/Lincoln, locaated in Union, NJ, their phone @ is 908-964-7700, option # 2 for service.

LOL

Joe

Thanks for the dealership info. I just shot an email to my dealer asking them to call your dealer. Any particular person there they should ask to speak with?

Contacted my dealer's service department about the power liftgate issue on my 2012 Edge. He asked if I wanted to make an appointment to bring it in, but I dont want to waste my time if there isnt a real fix available yet. I told him about the info from this forum thread and the posting on Ford's Facebook page for the Edge confirming the problem.

 

He said he will run my VIN within the next day or so to see if there are any TSBs about the issue and give me a call.

UPDATE: Dealer called me back this morning. He looked up my VIN and it shows no TSBs/Recalls/etc. He hasnt heard of any other 2012 Edges having this issue.

Contacted my dealer's service department about the power liftgate issue on my 2012 Edge. He asked if I wanted to make an appointment to bring it in, but I dont want to waste my time if there isnt a real fix available yet. I told him about the info from this forum thread and the posting on Ford's Facebook page for the Edge confirming the problem.

He said he will run my VIN within the next day or so to see if there are any TSBs about the issue and give me a call.

A friend of mine works at a Lincoln dealer. He says he spoke with his master technician and he said there was nothing published on our technician website pertaining to the 2012 MKX (Edge) powerlift gate issue. He said on the older ones there was issues with latches causing the problem. He suggested to bring into dealer so they can scan for codes stored in the vehicles computer.

Update. Taking it back again tomorrow. Ford dealer says they know how to fix this time. This is the third trip to dealer and have had the car for only two weeks. On a good note, just got back from trip to Cambria Pines. I got 26 mpg. Not too shabby for doing average 70 mph with a full car of people and luggage. The ecoboost is smooth, quiet and fun to drive. For a "CUV" this is good mileage.

Please let us know what the fix is this time.

TIA

MyFord Touch 2.0 will be a common feature in 2013 model year cars, but if you have a recent car with the earlier version, a USB drive should be available before the end of March to update the firmware.

Read more: http://www.electronista.com/articles/12/01/12/ford.sync.updates.get.our.teardown/#ixzz1jJLZfWDQ

FYI - Another 2012 Edge Limited here having the same power liftgate problem where it randomly takes a few tries before it stays closed.