I Can't get the phone book contacts to work with the navigation either. The music indexes over and over even after fixing all the tags with SyncMyitunes. The voice tags for Navigation favorites don't get erased when you do a master reset so you can't get them to work after putting all your favorites back in the system. I've been a loyal Mercury/Ford customer for more than 20 years, I don't think I'd ever consider buying one again, I don't care to be their Beta tester anymore, I've wasted many hours of my time trying to get these things to work reliably. The Sync/My Ford Touch system has so many bugs even after the update that I wish I never bought it. (A $41,740.00 mistake, that's a BIG MISTAKE)