Wendy Shinyo Haylett

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Thanks for your story, Scott. Happy to hear your issue was finally resolved. Tricia: Mileage is approx. 4,500. Can't look at the odometer now, since the car is in service at the dealer now. Again, for the 6th time.

Thanks for the input ... we will do all of the above. I'll let the forum know how it plays out.

No, we haven't taken the Edge to another dealership. They have communicated with Ford Engineers, tested for multiple days, etc., etc. I do have an update, though - sort of. I called our salesperson today to see if he knew anything. The dealership owner told us yesterday to contact him to start working numbers, so he was sort of in the loop. He hadn't heard anything from the owner (and neither have we), but he starts the same song and dance about us not driving the car enough to properly charge it. We've gotten this numerous times and it is not only insulting, but ridiculous. I don't seem to recall any disclaimer written on the car when we bought it about having to drive so many miles a week for the car to work. I'm not ignorant. I realize that the new cars with all the electronics and computers are a different beast altogether, but we had Jeep after Jeep (Grand Cherokee) driving the same number of miles, with the same town driving pattern, and never once had a low battery issue. There is no reason we should drive 50 miles on a joy ride in the winter to properly charge the car before going to the corner store. Really??? I have never been so frustrated. The dealership owner did the same thing to us last year, promising to swap the car, then saying she couldn't because it would be a loss their dealership (what about my lost work?) ... then telling us to take the car back, but if it happened again she'd take it back. Well, it's starting to look like they're going to yank us again, based on the way the salesperson was talking. We have decide we now need to reach out to a law firm to start Lemon Law proceedings and not wait around for them to make the right decision. And right now, the way we feel, I think we would pursue getting our money back so we can go buy a Jeep. Meanwhile we have a car in the driveway that has a low battery and may not start and neither one of us want to drive it. I cannot believe these dealers have the gall to tell you you don't drive enough.

Well, I'm back and not real happy about it. Our battery issues continue. We hadn't had a problem since last February, after the software update and another battery replacement, until a month ago when the battery saver warning returned. Dealer service checked it out and couldn't find anything. Then yesterday, we got it again, followed by a low battery warning. I talked with and emailed the service manager, as I couldn't bring it in yesterday because of work I needed to do, but wanted to get it on record. I also called the dealership owner yesterday. Last February, after she had originally promised a swap, she asked us to take the car back since they thought they had fixed it, but she promised if it happened one more time, she would make a trade out happen. I told her what was going on and that has indeed happened 2 more times. She said they would work on a trade out. I will be bugging them today to escalate. I haven't filed a case with Ford at this point or pursued Lemon Law legal representation, and will be giving them a chance to make it good and make it good fast. We surely qualify for Lemon Law in New York State, as this time is the 6th time this has happened and hasn't been fixed. The first time happened 6 weeks after purchase of our 2013 Edge SEL. If we don't see movement on their end today, I will contact Ford. We are somewhat concerned about getting another Edge or Ford, but hopefully lightning won't strike twice. I can't believe we are going through this again! So frustrating to buy a new car to avoid issues and have nothing but issues! So, to Todd (see below from last year) ... the issues ARE continuing. Hi Wendy Shinyo Haylett, I read the notes from the case you provided, and the case was indeed closed on the 17th. To clarify, the concerns are still occurring? Todd

Thanks, Todd. We picked up the vehicle on Tuesday, 2/18. We have not had a battery savery or low battery warning since that time. My only concern was that when it happened the other times, 6-8 weeks went by between incidents, so not having one in a week doesn't yet make me convinced. But I am hopeful.

Yes, I hope it solves the problem, too. I didn't find the TSB linked with any Edge issues, either, but found it related to Escape, Flex, C-Max, and F150, I believe. And, yes, according to the dealer service manager, it has to do with a small My Ford (not touch) display linked accessory remaining on after key out and door opened.

Todd, The forum isn't letting me send you a PM. The case # was CAS-3954067. I believe they closed it out because of the software update and because they couldn't find any other problems. If it happens again, I guess we have to open another case.

Sorry to hear of your continuing troubles with your Edge, sharafink. I hope Ford and/or the dealership gets on this immediately and offers you a replacement vehicle ASAP. Update on our case is that the dealer and Ford believe that the problem is fixed with a software update, The update was not to the Body Control Module, as they originally implied, but to the Front Display Module (per TSB 12-11-8), as was suggested by the Ford regional rep. We picked up the car 8 days ago and haven't had the Battery Saver warning message or the Low Battery warning yet. We are really hoping it is fixed. But, because the last occurrences happened with 6-8 week spans in between, we aren't breathing a total sigh of relief.

Thanks for your responses ... easy enough to crank it and let it idle. We were taking longer drives in the fall, when we first got it, but since the weather has gotten bad we haven't done that much. Great answers, thanks everyone! I'll report in after the 12/20 service appointment, to let you know if they found anything else. Or before, if (knock on wood, hopefully not) it happens again.

Thanks for your reassurances! You are right, you can find a lot to worry you by searching the Internet and I know I am guilty of that now. Thanks for the reminder. Here are the answers to both of your questions: * The car never had any trouble starting * Driving patterns: We don't drive every day (we both work from home), generally 3-5 times a week. When we do drive it is mostly short trips and, yes, frequent starts and stops. * Yes, the weather has been cold. * Car was manufactured on 7/29/13 which was traded to our dealer from a rural dealer in the southern tier of NY. It was delivered to us on 9/11/13. It looked like it was never driven before, so you're probably right about keeping the batttery fresh. * One option installed: remote start. I made the additional appointment so that they could check connections, alternator, etc., to be on the safe side. I took it to the dealer's "quick lane" so they didn't do anything thorough, but they did say they checked the battery and there were no bad cells. I'll keep you posted ... thanks for the replies!

First post... Bought our new 2013 Ford Edge SEL on September 11 and we're worried about the fact the we may have one of the battery drain issues I've read complaints about by Googling. Got the display message "Battery Saver Start Ening or Turn Ignition Off" after turning off the ignition, when arriving at a destination yesterday. Took it to the dealer when I was done with my appointment. They checked the battery and said it reported good, but it was discharged a bit. They also mentioned something about rebooting the battery control module. It didn't seem right to me, so I scheduled another service appointment for 12/20/2013... asking them to do a more thorough investigation on what might be causing the drain. We are very worried about this, since it seems there are horror stories about this problem. Should we be? We were so in love with this car, but now we feel jilted. Does anyone have anything reassuring to report about this problem?