Jump to content

sharafink

Edge Member
  • Posts

    5
  • Joined

  • Last visited

About sharafink

sharafink's Achievements

Newbie

Newbie (1/14)

  1. They figured a sensor was not working properly, and not recognizing that the car was in park. This was leaving the computer system on and therefore, draining the battery. So they changed the entire gear shaft and put in a new battery. They did all the work on Friday but still wanted to let it sit over the weekend to make sure it would start on Monday. It started right up for them on Monday, and they called me and told me I could pick it up. Due to my work schedule, I couldn't pick it up till today. I got there and when we went out to my car, the car was completely dead. Needless to say I did not come home with my car. I called Ford and made a claim, which is the 3rd claim I've made regarding this issue. I'm beyond fed up at this point. I feel that since 2 service departments at Ford dealerships with the help of Ford engineers can't figure out what is the problem with my car, that I am entitled to receive a replacement vehicle. I will be contacting legal representation tomorrow.
  2. This dealer's service department have gone above and beyond to try to resolve the problem. I'm finally getting the customer service that I deserve.
  3. I took my 2013 Edge to another dealership since the dealership I purchased it from was absolutely no help with solving this issue.
  4. Trying to send a pm, but I need to have 5 posts in order to do so.
  5. I have had the same issues with my 2013 Ford Edge. I have been dealing with this issue since May 2013 and am frankly getting fed up with dealing with the problem. I did not buy a brand new vehicle to have this many issues, let alone an unreliable vehicle. We have taken it to the dealer where we purchased the car along with paying extra money for their extended warranty. The dealer has replaced the battery twice now, but it's still going dead if it is not driven for 2-3 days. At one point when we took it to the dealer they had the nerve to tell my husband that I don't drive my car enough, and that it needs to be driven daily. They also had the nerve to say we were making it up. Great customer service, right? We just had it back to the dealer for the same issue, and of course they could find nothing wrong. Their service consultant did tell my husband that there is something wrong with it, but it is intermittent and doesn't happen while at the dealer. Therefore, they can't do anything about it. Let alone we had to rent a car as a loaner. Such great customer service, not! By the time we got it home, the touch screen had a message pop up saying "Battery Saver - System Off Please turn ignition off or start the engine." Also the warning light for the battery was on. I have also called Ford Motor Company and made 2 separate claims regarding this issue. The first time no one ever got back with me, and this last time the customer service manager was absolutely no help at all. My vehicle is now at another dealer for a second opinion. This is completely unacceptable, and all I want is my vehicle fixed or replaced due to the lemon law. It's also sad that I have been treated so poorly by the dealer where I purchased the vehicle as well as from the Ford Motor Company. I hope by posting this I can possibly get some help, otherwise I will be contacting legal representation.
×
×
  • Create New...