WHaylett

Thanks for the response re your 2012, coeperc. As an update, in case you or anyone would like to know more, the Service Manager at our dealer pushed for more info with Ford and they said they were aware of the problem, but did not have a software fix at this point. They expressed that it should have no impact on the issue I was worried about ,or other functional operations, and that it was a communication error only.

Yesterday, I got a message on my 2013 Edge (small display, not touch) that said something about a language update. I wasn't able to get a photo of it or remember the exact wording. I had the same message at least once (maybe twice) last year about this time of the year. Soon after, I began getting battery saver warnings in the display. I took it in for service at 3 different occassions last year (twice in December, then again in February) for this message. Each time they found a slight battery drain but no other issues. We initiated a claim with Ford, anticipating a possible Lemon Law case, but the 3rd time a Ford engineer instructed them to do a software update (re TSB 12-11-8). They gave us a loaner and kept the vehicle for a couple of weeks and found no other problems. We haven't had another message since. I called and talked to the dealer service manager today and he reports they have never seen a message like that. He said he called Ford engineering and they didn't provide any information about a message like that either. I've tried searching on the topic and found nothing. Not sure if the language message was related to the battery saver messages last year, but the seemed to happen close together. We're afraid our problems may be returning. I sure hope not! Has anyone had a message mentioning a language update. If it happens again, I will try to get a photo or at least remember the exact wording. Thanks in advance for any insights or direct knowledge, Wendy Haylett

Update The dealership owner wants us to take back the car and try again. If it happens again for the 4th time, then she promises she will save us going to arbitration and give us a new car. I guess she tried to work up a new car deal last week and she couldn't swing it without a big loss, due to model year change, lesser rebates than what we had, etc. So, she said she thought it was reasonable for us to try it one more time, with some confidence that the software update fixed it. If it happens again, she promises to give us another car, at her loss. It is, in fact, reasonable, but it does shake your confidence. We will take it back and, although our confidence will be shaken, will hold out hope (faith?) that it is a fix.

I realize that the dealership owner we are working with is probably a rare species, but she it also a large multi-branch / multi-brand dealer. She does a rare thing of giving you a postcard with her cell phone and email when you buy a vehicle from one of her dealerships. I called her cell and she answered, listened, and immediately promised to take our car back and get us another. She has been out of town with a family issue, so it's not complete yet, but we are hopeful for things to begin rolling this week. I hope you can have a similar experience.

Scott... I don't know if you tried contacting the dealership owner directly or not, but maybe you should try to resolve it by talking to the owner, rather than going through Ford. He or she might be more approachable and flexible, from both a human and organizational perspective. I'm not sure if you wanted to leave Ford as a customer or not, but I called the dealer owner directly and she has offered to take our Edge back and give us a new one.

UPDATE It looks like we won't have to put up with much more of this. I called the dealership owner, who gives you her cell number (yes, no kidding) when you buy a car. I explained the situation to her and she said she's going to take care of it. She said she would help us start the Lemon Law procedure or she would take the car back and give us another. She's out of town now and said she will call tomorrow to get things started. I am so thankful and relieved and wish any of you with this problem had a dealer as good as this one. I'll report back when we've begun to finalize the whole thing and tell you how it worked out.

Yes, I am happy they're trying, but at this point, we have lost all faith in the car. Pretty rotten situation to be in 5 months to the day of buying the car.

I'm looking to contact Scott Hennig about his case. A Ford Regional rep has been in touch with the dealer Service Manager already and I just spoke with him. He said the Ford rep suggested to update the software on the BCM (Body Control Module), which they did. Now the Service Manager is going to drive it home tonight and monitor. I have a sinking feeling this is not the solution, based on Scott Hennig's situation, so I would like to put my dealer's Service Manager and Ford rep in touch with his, so they can compare notes. Thanks.

Yes, the rep said that a regional service person will be called in and that either that person or the dealership will be back in touch within 4 business days. I have to call the dealer service manager now and give him the case # ... the rep said that would expedite things ... and when I do I will mention what you said about the current draw comparison. Thanks!

Thanks for the answer akirby ... I just popped back on to say that I found it. I just got off the phone with a very nice customer satisfaction rep who started a case for me. I received a case number and so I feel that I've gotten a little traction.

Does anyone know how to start/register an issue directly with Ford? My Edge is currently in the service department the third time for the low battery warning / battery drain issue. The first time (2 months after purchase), they charged it, checked the battery and it tested OK, and sent me on my way. I booked an appointment for another service call 5 days later, because they were shaking their heads and I wanted them to do a deeper dive. During those 5 days, got the battery saver message again. When I took it in for the scheduled appointment on a Saturday, they couldn't find anything after keeping it over the weekend, so they replaced the battery anyway. But 7 weeks later, again the batter saver message immediately followed by the low battery message. It's been in the service department since Saturday (it's now Tuesday) and I just talked to the service advisor and they are still clueless. I listed many of the potential modules to check, after researching multiple threads on various Ford vehicles. He took notes. I need to get this on record with Ford so maybe they can push the fix a bit ... plus we are dangling precariously close to the 4 strikes of the Lemon Law. If anyone can tell me how to contact Ford about this, I would appreciate it. Thanks!

Wow! Hearing the last part of your story, Scott ... and the other stories ... convinces me that Ford and the representative dealerships are hoping this issue goes away before they have a fix. Because they sure aren't acknowledging it. My plan is to escalate to the the dealership owner tomorrow, before they tell me that they can't find anything, or they say "let's try this" ... only to drive out and have a dead battery in another week. Based on what I am reading, I am convinced they can't fix it and we, too, have a lemon. I insisted on a better loaner, rather than the Focus they were going to give me when I left there yesterday, so now we have an Explorer, which I feel safe in winter driving. I am not going to give it back just to have one of us or both us stranded. We don't have another car, so we're stuck with nothing to rescue the other in. I don't think people realize how disturbing it is to have a totally unreliable vehicle that you just bought and are making payments on. I am not giving them their loaner back until I talk to the dealership owner, who luckily gives out her phone number. She is female friendly so I am hoping she understands how it feels for two women to have one car that can strand them at any moment. I am saving the things I find on the Internet to share with with her. Please everyone keep us posted on how your situation gets resolved. There is strength in numbers!

We are having the exact same issue. Bought the Edge in the second week of September 2013, by the third week of December, got the "Battery Saver - System Off. Please turn ignition off or start the engine." Then the low battery warning. They said the battery passed the check, but they replaced the battery, reset the battery monitor system (BMS), and cleared the codes. Yesterday, seven weeks later (almost to the day), the same battery saver warning then low battery warning. Immediately drove it to the dealership and told them the problem. They claimed there was nothing in Ford technical bulletins, which I would like to believe, but find it nearly impossible, since there is so much on the Internet I've discovered. It seems Ford has an issue. Here is just one example of something I found: http://www.vehicleservicepros.com/blog/10848537/rumors-about-2013-fords-electrical-problems-for-diagnosing-repairs The dealer we purchased the car from has a very good reputation for customer service, so we have our fingers crossed they will do the right thing prior to the Lemon Law procedure. In everything I've read about this issue it seems that there has never been a "fix." I am hoping they will offer us a way out prior to Lemon Law. It is our only car ... we're in our 60's and can't be stranded with a dead battery in the dark in Northeast cold. We loved our Edge, but I am frightened by this issue and would be very hesitant to try Ford again. I really hope Ford isn't avoiding or denying this issue ... and that they would expedite a fix. I sooo want to keep the Edge, because we loved the way the car handled, etc., but if it doesn't work reliably, what's the point? Having the dealer reimburse us for it, might be the only way we will sleep at night. We bought a new car, so we wouldn't get into reliability issues with our 7-year Jeep Grand Cherokee. Had many Jeeps and never had a dead battery ... whether we drove every day or not. Sheesh! Does anyone know if the 2014 Edges / Fords are experiencing the same problem?