Keithj

We bought a new 08 Escape 4wd limited in mid 07. The place we were living was off a very curvy moutain commute. My wife began complaining that the car seemed to lose power in some areas and at the same time the vehicle made a growling noise. It was somewhat intermittent, not every day or in the same places. We brought it in and they put on new tires because there was a slight width difference and tech support suspected that was the problem. Within a short period we knew that did not resolve the problem. The service adviser lived in the area so they supplied a loaner for us and he drove our car for a few days. He experienced the same problem. At this point they talked with corporate who sent 2 engineers out to California. They found out that the computer module that controls the traction control was the culprit. It was so sensitive that the traction control was kicking in when it wasn't necessary. There was nothing "wrong" with the module but they said it would take 3 or 4 weeks to make an optional module with less sensitivity. I understand a TSB was issued following this. We were given the option at this point to continue driving the loaner or to initiate a buyback from Ford. Aside from this problem we liked the Escape so we said we would wait with the understanding if we had any problems once it was returned that we would want the buyback. Once we got the Escape back it was about 3 weeks later that we noticed the shudder again particularly around curves. I called the dealership GM and explained the problem wasnt resolved to our satisfaction and we wanted to initiate the buyback. The dealership working with the zone manager got the buyback done within one month. We had put about 15k miles on the Escape but they gave us what we originally paid. We of course had made payments for several months but also had put many miles on it so that seemed fair. They also gave us a great deal on a new Edge SEL+ AWD with everything (roof, navi, etc) and added a year for the satellite. All in all we were very pleased with the dealership and Ford corporate wanting to keep us happy. Not too long after getting the Edge in February 08 we moved out of the mountain area and have had zero problems with the Edge.

Good advice to take pictures. I would then go straight to the general manager. Our previous car had problems as well. We got immediate results by emailing the general manager. If that doesn't help, the dealership evidently does not care - so then go to the zone manager. Once you start putting these things in writing, you will get results. By the sound of it, your Edge obviously has some problems which are not normal. I have always believed any product is only as good as the service you receive after the purchase. We are very happy with our dealer, but there are many out there (all makes) that perform below par. Good luck and have patience. Your Edge is a very nice vehicle that you have not yet been able to experience.

Thanks for asking. Finally got a chance to take some pics. We love this car!

We just got Catch-All mats for our Edge. The quality is good but not too impressed by color match. We have medium light stone interior and Catch-All offers "factory colors" so we ordered medium light stone mats. The mats look more like a camel shade but the supplier says they are medium light stone.

We have owned almost every make out there. Many foreign and GM products in the past, and Ford more recently. No complaints with our Fords. In 2004 we bought a new Maxima. Initially, I liked the car, but soon discovered many quality flaws, and didn't keep that car long. So we went back to Ford. Last month we bought our new Edge + with Vista roof, Nav, and everything else available. Love this car! It looks sharp, catches attention, and gets plenty of compliments. Also, performance and handling are great, and love the interior!

Hi All, We just bought a new 07 SEL+ last night. Carbon exterior and medium light stone leather interior. Has all the options - vista roof, navigation, memory seats, dual zone climate control, 18" chrome wheels. This is our 4th new Ford. Love the styling of the Edge.