Jody Horton

Can this be done even if the system seems to be unresponsive? I am not able to interface with the unit via the touchscreen at all.

I posted this in another thread before I found this one, so I'll just copy the info here. My 2011 Edge has the Black Screen of Death as well. I have had success in the past with pulling the fuse and/or pulling the battery cable, but for now it seems the unit is kaput. Oddly enough, when I pull the fuse/battery cable the unit still will function through the steering wheel controls, but the screen is black. I can tune into a radio station, but after a minute or so the unit stops all together. The time still shows up as "00:00" on my dash display and the defrost/AC controls on the console still function but the charging port and AUX Inputs in the center console armrest do not work either. I am sure it isn't a battery issue as I recently had that replaced with an AGM battery that is sufficiently well above the OEM specs for a battery. My mother purchased the vehicle new in 2011 and I was willed it when she passed, so I am fairly certain it is out of warranty. What kind of pricing am I looking at to get this resolved? Having a 30 minute commute each day is tough with no stereo.

I'm having the same issue as many others here. Not really wanting to resurrect an old post, but I'm just trying to get some answers/solutions. My 2011 Edge has the Black Screen of Death as well. I have had success in the past with pulling the fuse and/or pulling the battery cable, but for now it seems the unit is kaput. Oddly enough, when I pull the fuse/battery cable the unit still will function through the steering wheel controls, but the screen is black. I can tune into a radio station, but after a minute or so the unit stops all together. The time still shows up as "00:00" on my dash display and the defrost/AC controls on the console still function but the charging port and AUX Inputs in the center console armrest do not work either. I am sure it isn't a battery issue as I recently had that replaced with an AGM battery that is sufficiently well above the OEM specs for a battery. My mother purchased the vehicle new in 2011 and I was willed it when she passed, so I am fairly certain it is out of warranty. What kind of pricing am I looking at to get this resolved? Having a 30 minute commute each day is tough with no stereo.