Nicknack

Ahhh... and just when I thought I had a shot. :-) In all seriousness, as this is a thread under "First Impressions", I don't want to give people the wrong "impression", I really like my Edge, particularly MFT. Every morning that I drive to work, I am reminded how much I really enjoy the ride. I just hope that these issues are behind me.

Like I said earlier... well past time to move on although that obviously isn't your style... hammer, hammer and hammer some more until the horse is deader than a doornail.

Thanks... that seems to confirm what Waldo posted. I appreciate the link and attachment.

Well, if that's the problem then that is excellent news. Thanks for the info, Waldo. Back to the dealership next week.

I don't even know if it is an issue with the bearings, but that has been tossed out a couple of times by others as a possibility. That's too bad; I was thinking that it might be covered. Well, it looks like more money to fork out.

Opinions are inherently subjective in nature. That is what subjectivity means. I agree that as a moderator you can have opinions and should share them when it's appropriate. However, I just don't like the way you try and ram your opinions down other people's throats. You have a pattern of doing this. I've read other threads where you exhibited similar behavior. Heck, I'm not the only one who believes this - two others just in this very thread have made similar comments regarding your moderating style.

I appreciate it. The service guys at the dealership were great. They took the time to answer all of my questions. Fortunately, the mechanic said that everything else looks good and there aren't any signs of abuse. As for the rear sound issue (low roar) when getting up to about 25 miles an hour or more, if it's a bearing, wouldn't that be covered under the powertrain warranty?

Pissing contests are apparently what you like to do with your "objective" stance as a moderator. You Sir, really don't know when to stop. I've bought two brand NEW Ford vehicles in the past and very well could buy more in the future (not so sure now though); so much for half of your post. If you still have questions about why I (and many others) feel that Ford ought to support me in this situation, I invite you to go back and read the comments in this thread. If you are still left scratching your head, so be it. It's time to move on.

Well, I'm finally back in my vehicle after two days at the dealership. It turned out to be a couple belts. My bill was $300. It could have been much worse, but still stings particularly after the other things that I've had to fix and still the rear noise issue that will need to be resolved. I appreciate Tricia, from Ford, reaching out and assisting. She got me in touch with the regional CSM who contacted me yesterday. The CSM was very professional and empathetic but not very helpful as she did nothing but call me. She explained that they do in fact have a "pot of money" as she put it to assist customers with issues like this when just outside of their warranty (which I expected they did). However, since I did not purchase my vehicle directly from a Ford dealership, they explained that they would not help me financially. She said it didn't matter that I was the second owner (which was my point earlier); the sole reason I'm not getting any financial assistance is that I bought my used car from somewhere other than a Ford dealership. I won't write anything more about how I feel regarding Ford's decision not to help because anyone who has read this thread I'm sure gets it by now. I will say I'm quite disappointed and don't feel the same towards Ford. I'll leave it at that.

I'll report back later to let folks know what happened.

I got your point(s) loud and clear. As for what you quote "Neither of you know if the issues it's having are really "manufacturing defects" or a result of abuse by the previous owner"... Ford wouldn't know that about a one owner vehicle either. Whether it was previously owned by 15 people or by one, only the people who drove that car truly know (not Ford). Also, my batteries aren't dying every 15-20k miles as previously mentioned and there is no aftermarket equipment installed. Therefore, those assumptions are false and that last paragraph, while makes sense if true, doesn't apply in my case. As for the GM comment, my wife's next car will likely be an Acadia but we are a couple years off from that happening (hopefully). Therefore, she will likely stay with GM. I have been a big fan of Ford over the years. I've owned a Mustang and Taurus and had good success with those two vehicles. My Dad is on his second Explorer which is a big reason I have had my eyes on the Edge for years now (being that the interior is now very similar which I love).

Waldo, I like what you just brought. If you're right, that would be terrific. Thanks for sharing.

I'm no mechanic so I don't really know. They told me that the belt is why I was having problems with the charging system which apparently impacts the ac. I will find out more when the dealership decides to finally call me back. The only person who I've talked with so far is the secretary who got the info from the mechanic working on my vehicle.

I appreciate it, Tricia. I'll send you a pm in just a few moments.

Hey Chrisin... I take it that's your car that you have pictured as your avatar? It looks very sharp! How about a trade? I'll even cover the shipping.

You're right in that I only have a limited understanding concerning the history of my Edge. Although I do know that it's still a Ford automobile. Ford also doesn't really know the complete history of your vehicle either, but it is still being serviced at the shop under warranty. As for batteries dying every 15-20k, that hasn't happened (the battery has been replaced only once). My recent issue (just found out last night from the dealer) has nothing to do with the battery which is what I originally thought. It has to do with the power steering belt.

I'm not looking for sympathy. I'm looking for Ford to step up and assist. If they choose not to do so, then that's certainly well within their right. However, there are countless examples of companies that do (when they don't have to) and what they get as a result is a customer for life. Sometimes it just makes good business sense and the right thing to do. Again, we're not talking about a vehicle that is a year out of warranty. I do many things in my business affairs to help clients that I don't technicially "have" to do. I do it because I feel like the customer deserves my support and that's how I build my reputation.

I appreciate the suggestions. I am trying a different dealer this time so we will see. Unfortunately the lemon law does not pertain to used cars in my state.

Well, I guess we can agree to disagree. Asking a manufacturer to assist when a new owner has signficant issues with a vehicle JUST out of warranty I don't believe is asking too much. They certainly aren't obligated, I get that. However, it would go along way if they did. They would likely have a repeat customer. How GM handled the issue was outstanding and it wasn't the dealer, it was GM that "ate" the repair cost. By the way, I actually tried to purchase an extended warranty but I bought the vehicle at the 36,600 mark.

Have you taken the car in for service under these warranties yet? While they certainly seem legit, the price difference between Flood Ford and an ESP from the dealer is crazy. I looked at a 5 year 100k warranty and the dealer quoted me $2,440. I tried to negotiate with them but they wouldn't budge. Flood Ford on the other hand offered the same plan for just under a grand. Unfortunately for me, while Ford would sign me up even though I am just 1,500 miles outside my warranty, Flood Ford would not.

It just keeps getting worse! I decided to take it into the dealership (rather than my local mechanic) on my way to work this morning. When I stopped for gas, just two miles from home, it wouldn't start. I had to call roadside assistance and they towed it to the dealership. I anticipate a costly fix that is probably related to the alternator. I decided to take it to the dealership rather than my local mechanic (who does great work for a very fair price) because I was hoping that Ford might step up and assist since I've spent over $1,500 so far on a vehicle that is only 2 1/2 years old and just 1,500 miles out of warranty. I called Monday morning and told someone would get back to me within 48 hours. Therefore, my wife has had to take me to and from work every day (35 minutes each direction) while she works the opposite direction... a big hassle to say the least. It wasn't until today (3 days later) that the regional customer service rep called me to only say that there was nothing she could do because my vehicle was out of warranty. It didn't seem to matter that the car was JUST out of warranty and has had over $1,500 worth of repairs so far and more is coming with the recent charging system issue. Then there is the rear sound issue that still needs to be resolved. I get the fact that the car is out of warranty, but this is not standing behind your product whatsoever. My wife had a VUE and it was several thousand miles out of warranty last year. She had a hefty repair so she called GM to see if they would help. Help they sure did... they covered the diagnostic fee and about half of the expense of the repair. They even made the calls to get the car scheduled at our local dealer. THAT is standing behind your product. I would understand if my Edge was several thousand miles out of warranty, but it's only 2 1/2 years old and has only 37,500 miles. I'm very frustrated with a vehicle that I really want to like but it's gettting more and more difficult due to the expense and time that it has been at the shop.

I appreciate your reply. I wanted to purchase an extended warranty, but was quoted roughly $2,400 by my local dealer which is more than I can afford or justify. Flood Ford had a reasonable 5 yr ESP for a little less than a grand. However, because I have 37,000 miles on my vehicle (even though it is only 2 1/2 year old), they would not offer me it. The headlamp was fixed. The dealer first told me that I would have to replace it which would cost approximately $400. When I brought it in a week later for another repair, they examined it again and found that it was a wiring issue which they resolved. The MFT was fixed as well; fortunately it is still under warranty. If it needs a new battery, that will seem odd to me because I remember looking at the carfax when purchasing the vehicle and the original battery was replaced around 15k miles or so.

I bought a used 2011 Edge Limited with a little over 36k miles on it about a month ago. It's less than three years old but unfortunately the mileage is over 36k. I have admired the Edge for years and was incredibly excited when I finally had an opportunity to purchase one. However, my excitement has turned to disappointment and frustration. I have had my Edge in for service two times to deal with a headlamp issue, MFT problem, and a couple of other things. This isn't to mention another issue that I STILL need to have explored which is a low roar which appears to be coming from the rear of the vehicle. This weekend, as I pulled out of my neighborhood, I heard a clunk and then the ac went out. A couple minutes later I got a message to check the charging system. Last night I ran over the the gas station (just a 5 mile trip) and while coming home, I got some kind of message that the electrical components (i.e. MFT) were going to turn off due to the charging system issue. My wife is ready to toss in the towel. She thinks we ought to just take our loss and get out of this vehicle now rather than putting more cash into it. Surprisingly, I still really like my Edge but due to all of the issues, I'm starting to question whether it's worth it to continue with this vehicle. I've already invested $1,500 at the dealership (and that's just in three weeks with a vehicle that JUST came off warranty). Now I have to take it back in to deal with the ac / charging system issue. Once that is done, then I STILL have that rear noise issue to resolve. I love the Edge but this isn't at all what I was expecting. My wife drove me to work today while we figure out what we intend to do. Ugh!

The problem has ONLY occured when I'm at a stop (or nearly a stop) and accelerating at 5-15 miles per hour which is when the vehicle needs to shift. It slips, hesitates and then I feel a big jerk or "bump" (as TSB 11-9-1 puts it) like I'm riding a bull and it's trying to toss me. When the vehicle gets stuck in first gear also only occurs when the car is accelerating from a stopped position (of very close to it). My vehicle has been at the dealership 7 hours now and after a call they told me they don't know anything yet. I'll report back when I learn more. My fingers are crossed.

I don't know about saving me $1,000 as I know there will be a couple of trips to the dealer that I already know need to be looked at which is part of the reason getting an extended plan spoke to me. I understand your position, and agree with it in most cases, that over time you will come out ahead without an ESP on your vehicles. I have never bought one and in the four cars that I have owned, an ESP would have only helped with my Jeep Cherokee (probably would have saved $500 or so). Therefore, I have probably come out ahead by a couple grand without having one. Then, there is my current vehicle which so far has me concerned. The used Edge I just bought has had several issues come up since I bought it which is why it has me concerned. The first week, it drove great. However, now in just the second week, it has a transmisssion issue (should be covered under the 5yr/60k warranty), fluid dripping from underneath the vehicle, and sound coming from the rear (like a low roar which intensifies as I accelerate). I already had a FMT (navigation) issue but fortunately they fixed that for free last week because of the FMT extended warranty.