I have great faith in them. I have bought every car I have ever owned from them and their service is second to none. They are a small dearler in a small town and they haven't forgotten that. You still make the deal with the salesman. Not some sales manager behind a secret door in the back of the building. Heck I have actually bought all my cars from the same salesman. First one being in 1996.
I bought a 2013 Escape from them in May. I tried to make myself like it but I just couldn't. 3 months 11,000 miles and 4 recalls later I had had enough. I called my salesman and told him how I felt. He ended up giving me nearly all of my money back in trade for my Edge. Fact is I put 11,000 miles on the car and it only cost me $400. I feel that is standing behind your product. Anyway I could go on and on. The dealer is Eddie Gilstrap Motors in Salem Indiana.