jwax

Customer Service from FORD was TERRIBLE! Our dealership was fabulous, but when they recommended that we call Ford for help, we got the run-around! BEWARE!!! We own a 2011 Edge with 91,000 miles on it. This weekend we were driving back from a wedding and got an overheat warning. We quickly pulled over and had it towed in. BLOWN ENGINE!!! We had no indication that we had a problem of any kind. Had even had the oil changed the week before. We literally drove less than half a mile after the warning went off. Our dealership AND the dealership where we had the car towed (since we were out of town) both recommended that we call Ford to see if we could get any assistance. No luck....they said if it was really a serious problem that the dealership would have called! I called my dealership back and they are checking on it, but the service manager said that he had not heard of that before (He knew that he could call but didn't know that Ford would take it "more seriously" if they called. He also indicated that it was only customary for the dealership to call if they had sold the vehicle and had done all of the service on it.) I find it absurd that a vehicle would get a blown engine with NO WARNING!!! And now, FORD wants nothing to do with providing support! Anybody else having similar issues???

BEWARE!!! We own a 2011 Edge with 91,000 miles on it. This weekend we were driving back from a wedding and got an overheat warning. We quickly pulled over and had it towed in. BLOWN ENGINE!!! We had no indication that we had a problem of any kind. Had even had the oil changed the week before. We literally drove less than half a mile after the warning went off. Our dealership AND the dealership where we had the car towed (since we were out of town) both recommended that we call Ford to see if we could get any assistance. No luck....they said if it was really a serious problem that the dealership would have called! I called my dealership back and they are checking on it, but the service manager said that he had not heard of that before (He knew that he could call but didn't know that Ford would take it "more seriously" if they called. He also indicated that it was only customary for the dealership to call if they had sold the vehicle and had done all of the service on it.) I find it absurd that a vehicle would get a blown engine with NO WARNING!!! And now, FORD wants nothing to do with providing support! Anybody else having similar issues???

BEWARE!!! We own a 2011 Edge with 91,000 miles on it. This weekend we were driving back from a wedding and got an overheat warning. We quickly pulled over and had it towed in. BLOWN ENGINE!!! We had no indication that we had a problem of any kind. Had even had the oil changed the week before. We literally drove less than half a mile after the warning went off. Our dealership AND the dealership where we had the car towed (since we were out of town) both recommended that we call Ford to see if we could get any assistance. No luck....they said if it was really a serious problem that the dealership would have called! I called my dealership back and they are checking on it, but the service manager said that he had not heard of that before (He knew that he could call but didn't know that Ford would take it "more seriously" if they called. He also indicated that it was only customary for the dealership to call if they had sold the vehicle and had done all of the service on it.) I find it absurd that a vehicle would get a blown engine with NO WARNING!!! And now, FORD wants nothing to do with providing support! Anybody else having similar issues???

BEWARE!!! We own a 2011 Edge with 91,000 miles on it. This weekend we were driving back from a wedding and got an overheat warning. We quickly pulled over and had it towed in. BLOWN ENGINE!!! We had no indication that we had a problem of any kind. Had even had the oil changed the week before. We literally drove less than half a mile after the warning went off. Our dealership AND the dealership where we had the car towed (since we were out of town) both recommended that we call Ford to see if we could get any assistance. No luck....they said if it was really a serious problem that the dealership would have called! I called my dealership back and they are checking on it, but the service manager said that he had not heard of that before (He knew that he could call but didn't know that Ford would take it "more seriously" if they called. He also indicated that it was only customary for the dealership to call if they had sold the vehicle and had done all of the service on it.) I find it absurd that a vehicle would get a blown engine with NO WARNING!!! And now, FORD wants nothing to do with providing support! Anybody else having similar issues???

I also had my driver's side window crack! I assumed that I had done something, although I couldn't imagine what. The crack started at the bottom and went up through the window, "v-ing" and to the top in two different locations.