I have an 08 Edge Limited AWD. This past year the transmission started slipping in 1st gear and clunking when I shifted into reverse, so I took it to the dealer and they said the transmission had a leak. The leak was repaired and my transmission continued to slip in 1st gear and clunk in reverse after I picked up my car. I waited about three months before taking it back to the dealer because it was a sporadic issue and I could never tell when it would happen. I was hoping to come up with a common relationship to the problem but it was too random and I could never get it to repeat when needed. I spent about $1,500. on the repair.
Recently I took my car back to the dealer and explained that the problem was not fixed. They were unable to repeat the issue but replaced two sensors at a cost of $500. The service tech called me and said as the technician was parking my car he finally heard the clunking in reverse. They told me it was in internal transmission problem and they needed to take the transmission apart to find out what part is bad. They said my warranty will cover most of the cost and it will be $1600. I agreed to the charges and work was started. A few days later, the service guy called me to say my warranty was only going to cover $600. and that I needed a new transmission which would cost $6,000. Keep in mind that my car has 70K miles on it and has never had any issues. I have it serviced on a regular basis and they recently repaired the transmission.
Long story short, I was fuming and told them I am not spending 6g's after they told me it would cost $1600. I did not completely understand why it needed a new transmission but they had my car for three weeks at this point and had accomplished nothing. On top of that, my extended warranty company adjuster said when he looked at the transmission, it did not look damaged at all.
I decided to have another mechanic pick up my car and install a used transmission from a 2010 Edge. I spent $2300. with the new mechanic. I picked up my car and one week later, I am experiencing the same issues, slipping in 1st gear and clunking. Needless to say, I think the dealer SCREWED me when they took my transmission apart. After reading a lot of these posts, I think the issues could be related to a SOFTWARE update to the car's computer. I'm taking my car in to another FORD dealer for the update and if it works, I plan to trade my car in. I'm NEVER buying FORD again. Worst experience ever with my dealer!
