The door pull pads you talk about, are normally in the right front door map pocket, when the vehicle enters pre-delivery. It is one of the loose items that must be checked before the vehicle is shipped. Check your dealer, because they may be removing them and tossing them out if they don't know what they are. When I picked up my Edge, the rubber pads in the cup holders weren't in place, so I looked way down in the bottom of the centre console, and there they were.