sanlynnj

Update- My first replacement tank was not even ford tank, then just a couple of months after getting the car back, I get a call from the dealer that Ford wanted them to replace again. The dealer told me , the replacement tanks are the original plastic tanks! They cracked the fuel pump,,that took over 2 weeks to get that part. ggrr,,well who knows how long this one will last. I was never given an option to trade in or anything, or an offer. I know it has been a real hastle for almost a full year.!

My edge is still at the Mastell Ford dealer. fuel pump still not replaced on it. they never call and give an update. my guess, it will sit there another 4 months while I am making car payments on it. this recall is a mess.!! something just isn't right.

My edge has been back at the dealer for a week, and not a word. this is due to the fuel pump getting cracked , I mean they have put 2 fuel tanks in my car in a 4 month period. So anyone that got a tank put on before august, I would imagine your tank will be replaced AGAIN!

our car sat at the dealer from dec through april. that was the first tank. couple weeks ago, get a call from the dealer that ford wants them to put a second tank on. I a bout flipped. my car sat out all winter covered with snow and ice and we have had all kinds of problems ever since. now after the second tank was put in, I was driving home and the fuel pump went. took it back the next day, and it took the dealer two days to get ahold of ford to give them the go ahead and replace the pump. I am still without my car again. this whole thing is a joke. I knew after the car sat out all winter that things would go wrong, especially out in the weather. never buying another ford that is for sure

took my edge back in today after the fuel gage went to empty and notice of low fuel came up,,just a few minutes down the road after the dealer put the second fuel tank in. now the pump went on it. dealer couldn't get ahold of Ford to see if they would give them the go ahead to put in new pump. I am at wits end with this whole thing. fuel tank recalled in dec., dealer wouldn't release my car to me due to it having a leak,,sat at the dealer for 4 months in winter weather. I get the car back in april with new tank,,i thought we were all good,,but no such luck.. they had to replace the tank a second time. now there is even a question whether the pump is replaced, the thing was fine , never had an issue with the pump, now 10 min down the road after second tank was replaced, it goes!!!!! my bp has been out the roof the last 2 days,

i haven't been here for a few months, i finally got my tank put on in april. (after it sat at the dealer for months) which i never would have done, but the dealer would NOT release my car to me!! if you have had a new tank put in, don't get too comfy, got a call from the dealer that put the tank in. Had to have a second tank put in. half way home, gas gage goes to empty and my low fuel notice came on!! now i hve to take it back AGAIN. Stopped and put 20.00 in, still reads empty. I am fit to be tied.

I called the dealer, of course no fuel tank yet. I mentioned my snow/ice covered car sitting out in back lot. I was told I could come clean it off myself. and there is one other car out there that looks just like mine. I guess that was suppose to make me feel better. I then reminded them, there are at least 40 other cars sitting in your lot that have non snow/ice on them, My car just doesn't matter to them. Mastel Ford, in Olean, Ny

How Mastell Ford treats my Edge that has the fuel tank recall. It has been sitting there since December 30. Doesn't look like there are any plans in the near future to fix it. Looks like it belongs in a grave yard, I was almost in tears when we drove into the lot.

well, as long as ford is willing to pay well over 2,000.00 per month for me to drive a Ford F-150 until I get my car back, they can have at it. I have worked with our insurance on liability, and ford is paying insurance through enterprise rental. I honestly don't know what will happen. I doubt Ford is happy about paying our my rental..but the stinker is, I would still be driving the Toyota corolla had I not worked through enterprise rental. Ford could care less what car I have for loaner. seems to me they would at least want me in a ford.

no cover on my ford edge at the dealer all through this winter and ice. I never had it sit out in the winter!!! I wrote a letter to Board of Directors. Got a letter in the mail today from Ford. Amazing how they are dealing with this, like it is my fault when I had an issue with the loaner I got. It stated that ford is not instructing dealers to provide a loaner vehicle. hhmm that is funny, Ford sent me right to Enterprise rental to pick up my loaner. The letter said that I should continue to work with the service team at Mastell Ford dealer. Ok, but they know nothing!!!!!

Now my Edge has about 3 feet of snow , still sitting at the dealer. Not been touched.. Has been sitting there since Dec. 30. so ridiculous.

at least now I am in a Ford Truck instead of Toyota corolla.

I would have taken my edge to a garage I trust, but they are not a Ford dealer, so we had no choice but to take it to the ford dealer, we just picked the closest one to us. I don't think they run a very good business, just the attitude of the people working there, I could tell.

ford is paying my rental and insurance, I threw a fit!! when they weren't going to help me out past my 45 days of my insurance covering substitute car. I guess it doesn't cover liability, so I have to contact my insurance company, see if they can do something for that. meanwhile my edge still sits at the dealer with 2 ft of snow covering it, NO tank yet,!

so, we that Ford is paying for the part, are at the bottom of the wait list . My son said, it is time to contact media.

I bet it has the same tank as my 2007, which has had the recall. The supervisor called finally today, didn't tell me anything I couldn't have found out for myself. She called the dealer, just to find out that NO they didn't get the new tank yet.

we will see tomorrow. I left a message for the supervisor that was suppose to call me on the 22 but never did. I called and left her a message, and reminder her that she was suppose to call and it is very poor for business. she made the date to call me with an update, I think she was just trying to hold me off for 2 weeks..My car has been sitting at the dealer since dec 30.

my guess is, non of the tanks have been replaced in this recall. The Ford Motor Company is not on top of this issue. They send recall letters to save their butts.

Ford is paying for my rental. they just wont pay insurance. The Enterprise Rental in Olean, ny worked with me and got me into a comparable vehicle, Ford didn't do that. They didn't seem too concerned that I first had the Toyota. I have 4 wh drive edge. I agree, they should buy it frm me and put me in a new one. The Mastell Ford dealer/garage we took the edge to said they tried to find a temp. tank until they come in. I really don't think they tried too hard. Maybe instead of just trying that one day,,continue to be trying to find one. I am just at a loss. It is impossible to talk to anyone that gives a hoot.

it is the way my policy is, not every insurance policy is the same. my policy states that it will cover a substitute vehicle for 45 days period. which is think is reasonable. if a car cant be fixed within a 45 day period ,,there is a problem. Which in the case of this recall, there are huge problems. Non of this has been brought on by me. Ford has a flawed product , then tells me I may be waiting into the fall of 2015, then in my mind, they should make things right and I shouldn't have to worry about insuring a substitute car.

my edge is 2007. the recall was for 2007 and 2008 . I have talked to my insurance company. they do have a plan with a lower rate. But then I am in a pickle again,, the car can't be driven for 3 months. So if it happed that it got fixed before the 3 months is over, too bad for me again. Just drove past the ford dealer where my edge is sitting. hasn't moved,,all covered with snow...was suppose to get a call from a supervisor from ford on Thursday jan 22, to update me on things...that call never came! so here i am in limbo. not knowing what to do about insurance, cant have my car, which i am making payments on and paying insurance on . and didn't bring any of this on myself!!

I am sure they want me out of the rental they are paying for, but that doesn't help me that on the 46th day , my insurance doesn't cover a substitute car any longer. I have gone round and round with ford. I shouldn't have to take out extra insurance on a replacement vehicle. They just repeat themselves like robots. We will cover the rental but not insurance. Not to mention I am still paying insurance for my Edge that is sitting at the Ford Garage, and making car payments on it. Lucky me!!

I am a patient person, but this whole recall on the gas tanks for the ford edge is ridiculous. Talking to anyone on the phone is like talking to the wall. I sat down and wrote a letter to the board of directors. I am sure it wont get me any help, but it did make me feel like I was doing something, when I don't know what else to do at this point.

got the recall letter, my edge did have the leak. it has been a nightmare. the dealer where we took it, told us it would take a few hours, never mentioned they didn't have the part. we get a call and they said it could be 8 months or more for the part and the car still sits at the garage , with nothing being done. The dealer set us up with a rental, I about died when the replacement car was a Toyota Corolla. I have a case number etc. a supervisor was to call me on jan 22 with an update..of course that never happened. I messaged ford on facebook, got a response back and it said,,my case had been closed.!!! I about it the roof. I said,,my car has not been touched! I would suggest anyone thinking of buying a ford edge, to think again. I understand things can go wrong, but this is ridiculous.