New 2023 Edge SEL, 6 weeks old, info screen wiil not respond to voice commands when pressing button on steering wheel, unable to request navigation, phone, or radio commands. Can use the screen using touch by fingers to set destination or place a phone call. Have performed a screen reset, pressing on/off and >> buttons at the same time, all that does is reset the display. I really think this is a software issue. Anyone seen this issue or have any suggestions. I am going by the local Ford dealership on Friday morning, 08/04/23, to ask for a look see, but figure they will say come back when they have an appointment available.
Edit update: Issue resolved, used the master reset on the screen and voice commands now working. Re-added phones, Ford Pass and saved navigation destinations, lost all saved favorite artists on Sirius XM.