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Bethm321

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  1. Update: So I have escalated this to the Southern CSM and he is an asshole. I told him that I had been doing research and people who have had a similar problem as I did and were able to get the car to a dealership while the light was still on have been diagnosed with a throttle body failure. Since I have the 125K-mile warranty (and am well within that), can't they just replace the throttle body? If it works, then I'm out of their hair. If it doesn't, the next time it happens, I drive it to a Toyota dealer and trade it in . Not only did he say no, but he ridiculed me on the phone, AND when I expressed concern about my safety (I commute over a very busy bridge with no shoulders; if I stall out there, I am probably dead), he said, "You can't live your life afraid of dying." I have further complained. I'm not sure there's anything they can do at all at this point to make me happy. Most likely when we pick up the car on Monday, we will drive straight to trade it in. I am so angry that I am having to get a new car in less than three years.
  2. My 2013 Edge did this stalling thing on Monday. Same story as everyone else -- dealer can't find anything wrong with it at all. Meanwhile, I have a commute that takes me over a bridge that is currently being widened, so the lanes are very narrow now and there are no shoulders. If I stall there, I am dead. Period. I have a 125K extended warranty on the car. After reading this thread, I called the regional CSM (which is where this has escalated to) and asked that Ford approve my dealer to replace the throttle body on my car. After all, the part is not expensive and I did pay for that extended warranty. Nope. Can't do it. So I asked for her supervisor to call me. Waiting on that now. And the longer I wait, the madder I get.
  3. I am having this issue with my 2012 Edge after three years and 71,000 miles. Took it into the dealer this morning, and they say nothing is wrong with the car. I have the extended warranty, so I want them to just replace the whole dang thing. I opened up a case with Ford. We'll see what happens.
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