Have 2010 Ford Edge with same symptoms - whoosing air sound inside the vehicles and the brake pedal going to the floor and taking a long distance to stop. I turned it in to the dealership where I have purchased all my Fords and go to for service. They just confirmed that the brake booster needs to be replaced for $563. Even though I showed them the 13N02 service advisory they said I am not covered even though I have a 2010 Ford Edge because my VIN does not match what is in the service advisory.
I asked to have it escalated to the service manager for now to see if they would cover it, I had it in their a month ago for maintenance and to check the brakes because the issue started back then (without the hissing air sound) - it progressively got worse over time.
Is there anyone on the forum that can help me escalate with Ford to work with the dealership to get this covered?
Thanks.
Jim
