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mtim

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  1. Sync 3 does look good. I wonder how this will work out and effect the warranty ? http://www.oemautopartsco.com/products/myford-touch-sync-2-to-sync-3-upgrade. hefty prices though :-(
  2. Congratulation !!! I got a call too, picking up at end of the week :-) . I hope it was worth the wait.
  3. same here. I will no be able to negotiate the same discounts as I did in august. Plus another wait for 2016 to arrive , I'm done with waiting. I'm trying to negotiate 2015 car with another manufacture, if I get comparable price and features , I will cancel Edge order in no time.
  4. Nope, still waiting in disbelieve. Neither dealership nor Ford provided updates on delivery date.
  5. I'm not so sure about this. There is legal agreement between dealership and a buyer and both parties must obey the contract. Nothing special really (hitch , 2nd row inflatable belts) - the dealership did not have them in stock at that time. I dropped by one dealership week ago (Toronto West) and they did not have any. I'll check more places tomorrow. If dealerships have plenty, as you say, how do they get them if everything on quality hold ? I don't get it.
  6. I have been told by dealership today that I should receive Edge by end of December, but I have little trust in what they're saying anymore. I have been calling Ford customer services for 2 month and finally received a call back from customer service manager . I found CSM was not very useful , no understanding and even arrogant , repeating what I already know by reading this forum. At one point CSM told me that possible reason for the delay is that assembly plant can't find a cargo truck to ship the car, at this point I lost interest in discussion. Checked Agreement between me and dealership and there is clause "Delivery By Dealer" which says that if car is not delivered in 3 month the Agreement may be canceled by either party in writing. So I think this is a way to cancel the order and get deposit back. I really did not want come down to this - like futures and the look of new Edge , hit all sweat spots , but > 4 month waiting is way too long with no end in sight.
  7. Nope, still waiting. Ordered in August, Delivery Date Nov 3rd, Build date changed from October 19ish (dealership system) to Nov 3rd (Ford's ETIS site). I can't believe we're talking about early January now.
  8. I think it's good that Ford did this. How long is FMPP ? Does it start when "bumper-to-bumper" ends ? Did you have to negotiate to get this warranty or Ford offered it voluntarily ?
  9. I'm in the same boat, waiting since August. It would be nice to reorder 2016 but I'm afraid that would mean losing negotiated at dealership discounts (purchased during "Friends & Family" event). Meanwhile, re-started the search for the new car , whatever comes first.
  10. I have the same problem. Ordered 2015 Edge mid of August. According to Ford - car was built mid October and should have been delivered beginning of November. Deadline passed a week ago. The dealership does not have any information. The Ford does not know where the car is either when I called them last week. The dealership confirmed the "Quality Hold" today and no ETA. Very frustrating position to be in, especially that I need to rent and don't know for how long. Does Ford owe me some explanation or clarification - I strongly believe so. What is very strange in all this is that I live not far from Oakville Assembly plant and see how new Edges being delivered on weekend.
  11. Hello CND_EDGE. How did you managed to escalate your search through Ford's customer service ? When I call Ford the only answer I get is "wait". Very frustrating I'm with you on this - if new car is being fixed/patched to fix design flaws then I don't want it , but I accept delay due to extra quality check. i really want Ford to be more open about it. Does anyone know if it is possible to cancel the order and get full deposit back from dealership ? Thanks
  12. Similar situation. Ordered 2105 Edge on August 14th. Was given 4-6 weeks ETA by the dealer that day. Made a huge mistake by selling my old car thinking that new one is coming in few weeks. But 4 weeks passed and I received new ETA , 8 to 9 weeks, by the dealership. Called Ford Customer support 3 times, was told that ETA could be up to 10, then 12 and 16 weeks. At 10th week dealership's system showed ETA between Nov 3 and Nov 9. Nov 9th passed and no updates. Dealership does not where my order is. Called Ford yesterday and could not get a clear answer where the car is. They think its still in the factory and i need to relax and wait. The rep also told me that I can escalate my inquiry only after 30 days passed since last known ETA , which in my case would be Dec 9th. Very strange situation. I understand this is complex manufacturing process and there could be delays, I accept this. But Ford must be transparent with their customers. I have no choice but to try to get deposit back from the dealership and look somewhere else for the new car.
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