I'm going through this now.
My son and I have the exact same 2015 Edge SEL, purchased on the same day, different dealers.
His works, mine doesn't. The only difference, his has a utility package.
The Climate and Heated seat options are grayed out under remote start.
They called Ford support, they tried reprogramming the instrument cluster. Wasted an entire day.
Im back at the dealer again and they needed the car for a few days....so I got a loaner Lincoln similar to my edge
I should add, the feature works on the loaner car...
They finally sent a new instrument cluster, programmed the mileage into it, and checked 2 other possibly related items.
Still no go
They are trying to quote the user manual, that you can't heat seats on remote start and give up.
I'm not letting them off the hook. It works for others, and the option is IN the Remote start menu and they explain how to use it!
I bought the car with this feature, and they are not going to make excuses.....why else would it be in the options menu?
I told them to go out into the lot and try another Edge. They didn't admit that it worked or not.
They were going to try some other computing module...I forget what it was. I am waiting for the results.
I'm an Electrical Engineer and IT pro....I understand all of this.
There is something clearly not right with the firmware or they had some inventory/batch of instrument clusters with a bad/flawed chipset or something.
Or there is some external input missing that should tell the cluster that there is a climate control and heated seat to light up the option.
If there was a feature not available, a good programmer would not tease someone but leaving it in the option menu.
I hope my dashboard looks good as new......
