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beemerpepper

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  1. Of course I tried that first! After I put my car in park and turn it off I always pull the handle to open the door, that's the way it is suppose to work since they auto lock when you start driving. Pulling the handle did not work this time and yes it's on tape because it does sound unbelievable...........hmmmm a problem Ford owners should be aware of.
  2. I parked my 2011 Edge, turned the car off and to my surprise was unable to open the door. I had a 13 year old with me and the temperature was over 100 degrees. I tried to turn the car on again to unlock or open a window and there wasn't any power at all. Luckily I had my phone and called roadside assistance, due to the high temperature and nature of the problem, they called 911. The fire department and deputy arrived at the scene and tried everything to get the doors open. We could not open by using the door handles inside, we even tried pulling the back door locks up by hand but they wouldn't budge. I looked through the manual while Ford service was being called to see if there was an emergency handle or lever, I couldn't find any info on that in the manual and Ford Service said it was impossible and couldn't help us further because they didn't believe the door wouldn't open. The deputy had a camera on his chest and filmed the entire event and told me Ford could watch it since they said this situation wasn't a real event. Just before they were going to break the window, they pryed the door open an inch so I could pass them the key, they tried to open the door manually with the key and were unable to. Jumper cables were attached to the battery giving enough power for the key to work from the outside. It was a "near death" experience considering the hot temperature, a teenage who I had just picked up from soccer and the fact that the doors could not be opened, what if I had not had a phone with me........... Now Ford is telling me it is going to cost over $700 because the gear shift need to be replaced!
  3. When I parked and turned my Edge off I could not open door locks. The battery was dead and there was no way to open the doors from the inside. Myself and a 13 year old were locked in and it was 100 degrees. The fire department and sheriff were called by my roadside assistance. The deputy taped everything and could not believe it either that there was no way to open the doors manually. We were able to pass the key to the outside after the door was pulled open an inch and they could not open either front door with the key. When Ford was called they said it was impossible! The deputy said they can view his tape because he filmed the entire incident and was ready to break my window since we had been locked in almost an hour. Luckily jumper cables were attached and enough power was supplied to unlock the driver's door. The Edge was towed to Ford and the battery needs to be replaced and they have told me that this occurred because the gear shift is causing the battery to drain and i need to spend over $600 to have a new shift put in. I need to know if anyone has ever heard of this situation. I feel like I had a "near death" experience...had I not had a phone.....
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