Evening everyone, long time lurker but 1st time poster. I've tried a few different searches but can't find anyone with this issue.
2016 Ford Edge Titanium running Sync 3. iPhone 6 running iOS 10.1.1.
My problem is this. I've got an iPhone with about 8000 songs in it. I connect via a USB cord. In the past, using voice commands and/or selecting songs via the sync system worked VERY well. (Great for when one of the kids says "play song xxxxx daddy". A few weeks ago, I had to do some cleaning on my phone and essentially re-download my library from my PC. Ever since then, if I tell the sync system to play a song using voice commands or select one via the browse functions, it doesn't always play the song. For example if I asked it to play "waltzing Matilda", it might play something close to it but not the right song. Whatever song it chooses, it will consistently choose that song going forward. If I use browse and manually select the song via sync, (waltzing Matilda" again for this example) it will also go to the wrong song exactly as it does via voice commands.
However, if I pull out my phone and select waltzing Matilda on the phone itself, it plays fine. It's almost as though Sync has the files "crossed" or not properly indexed and so it thinks it's playing xxxx when it's really playing yyyy. I've looked all over but cannot seem to find a way to tell Sync to "re index" the phone, closest I can find is to do a master reset, loose my settings and start fresh. Of note, when playing it does say "Song 1 of 8000" so it defintely knows they are there in a recognizable format.
Any ideas? I can do the reset if needed, but was hoping for a way to just have it scan the phone over and start fresh.
Thanks!!! If I missed a post with someone else having the same problem please let me know!