Xardis

Master reset and another USB worked. And for anyone that is wondering, yes you can change the hub out before the software update and it will install successfully, despite the error that USB hubs are not supported.

Good idea! I haven't tried that yet. Thank you for the quick reply.

So I've been trying to install the 2.2 update on my '16 Edge with Sync 3 1.0. I've let the install run for over an hour a few times with multiple USB drives (64GB 2.0 drive, 4GB 2.0 drive and a 16GB 3.0 drive which my Edge didn't see). Each drive was formatted with exFAT w/ 4096 allocation unit size. Each time the unit says downloading/installing system update. Eventually I run out of time and have to shut the car off and try again later. On the next startup, I get an error saying "Installation Failed - The installation has run out of space or does not work with this version." I'm trying two new USB drives this afternoon. From my research, it seems like people usually get this error sometime in the middle of the install, not after the car has been shut off/back on. Do you guys think that it's just a USB problem and to try again? Thanks for your input - I appreciate it. It's making me pull my hair out to spend all this time in the car and nothing happening.