I appreciate the responses. As you suggested enigma-2 the first place I went looking was the switches. I have located the problem. The motors are both fine, the reason there was no response was that they were disconnected at the switch intentionally, the harness was unplugged from the switch. When I reconnected the harness at the switch the shades opened without a problem. The glass then opened just fine, which made me question why it would have been disconnected? I then located the actual problem - when I tried to close the glass it did not move. The 2 slides that the glass panel are attached to in the front which push and pull the glass panel have broken off, both sides are completely separated. Does anyone know if these are replaceable? I located a part number - 7T4Z78502M78A - that seems to be it but not sure.