Gail Hicks

I too have had condensation/water droplet build up in my rear tail lights of my 2016 Ford Edge. I first noticed it while out of town and immediately went to my home Ford dealership on my return. Of course, the condensation was gone by the time I got back a week later, The service department told me they had to actually see it before they could do anything about it. Well, the next time it happened, I was out of town so I took pictures. Again, on my return I went back to dealership and one of the lights still had the water droplets in there, I was told that Ford considered it normal and probably wouldn't do anything about it? SMH. But, they would send in some pictures to see if Ford warranty department would approve fixing it. I don't find the water/condensation build up "normal" at all. I have NEVER seen it on any other make/model vehicle. This is my first new Ford I have ever bought in my life and really enjoy the Ford Edge. But if this doesn't get resolved, I would not purchase another Ford just based on the customer service department not honoring an obvious flaw in the design of their product. I see problems arising from condensation/water buildup. It also cosmetically looks really bad.