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Toby99

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About Toby99

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  1. Toby99

    2019 possible transmission issue 2.0L

    Can you explain exactly which "press port" you are referring too? What was refilled and torqued? Thanks.
  2. Toby99

    2019 Edge Low Speed Surge/Buck

    Yep, only states the 8F57 transmission. I have a 2019 Titanium. Also do not see any mention of slow speed lurching in the TSB. I had TSB 19-2331 performed by the regional field service engineer. Did absolutely nothing for the slow speed buck/surge. I doubt she even drove the vehicle after the update. I have also had the PCM reprogrammed in the past and it did nothing to correct the problem. So, the ST is getting attention but doesn't appear other Edges are. Time to file another complaint with Customer Care.
  3. Toby99

    2019 Edge Low Speed Surge/Buck

    Reading elsewhere that TSB 20-2190 is for the Edge ST 8F57 transmission. Can someone post a photo of the actual TSB?
  4. Toby99

    2019 Edge Low Speed Surge/Buck

    Just found this forum post. https://edgestnation.com/topic/3355-2019-edge-st-with-8f57-transmission-issues/ The latest TSB is 20-2190. Released June 2, 2020. I had it done and all the issues have been resolved. No more slow engagement from 3-4. No more harsh engagement from R to D. No more lurching at 6 mph when upshifting. It looks like Ford did a really good job on this one. I am just curious to see how long it will last. The last TSB only lasted 4 months
  5. Toby99

    2019 Edge Low Speed Surge/Buck

    Thanks for the information. Where did you find the information on TSB 20-2190? I entered my VIN here. " No recalls or field service actions found. " https://owner.ford.com/tools/account/maintenance/recalls.html
  6. Toby99

    2019 Edge Low Speed Surge/Buck

    Another forum post regarding this very issue. https://www.talkofthevillages.com/forums/villages-florida-non-villages-discussion-93/2019-ford-edge-transmission-problems-300103/
  7. Toby99

    2019 Edge Low Speed Surge/Buck

    No improvement on mine either. Frustrating driving at a slow speed. I have called Ford Executive at 313-518-7309. Spoke to a lady several times regarding this issue. She did email Engineering and the reply stated they, Engineering, do not know of any fleet wide issues with Edge bucking/surging. I replied that it's difficult to believe with all the posts here and the many times all of us have had our vehicle to service for the issue. Apparently in Ford's view we are a limited few. All that was suggested was to schedule yet another visit to dealer service. Before I do, I plan to take the vehicle to a local transmission shop for their assessment.
  8. Toby99

    2019 Edge Low Speed Surge/Buck

    Drunklahey, Sorry to read about your Edge. I mailed another set of letters to Ford managers on 28 January. Never received a reply At this point I don't believe Ford will ever correct the issue. I concur with your idea to call Customer Service. It probably won't help but will be an exercise in frustration. From my experience Ford CS knows nothing about Ford vehicles. Your assessment that most think it "normal operation" for this vehicle is correct. I received that exact statement from all three dealer service departments that have looked at my Edge. Please post an update if on your efforts.
  9. Toby99

    2019 Edge Low Speed Surge/Buck

    Lucky you. Mine probably made it 100 feet before noticing it once again.
  10. Toby99

    2019 Edge Low Speed Surge/Buck

    Johnny, What you wrote is almost exactly what has happened to me at three different dealerships. It's the reason I mailed a letter directly to Ford executives. Another one will be sent shortly. Why are the service departments and field service reps saying it's the transmission programming code? I asked that question but received no reply. Has anyone considered it might be a power train component problem, the whole transmission, torque converter, maybe it's the engine. One thought that leads me there is why the buck/surge appears go away when on cruise control. The other question is why others are not complaining? If their vehicle does not have the problem then there's something wrong with ours. Either way it's a defect and should be corrected. If it's only a few vehicles, replace the engine or transmission in our vehicles and fix the problem. I'm sure Ford can afford it. So if our vehicle's headlight would not turn On but no one else had that problem, Ford would not be concerned about fixing ours? Appears to me it's a design problem with the new eight speed transmission and Ford is hoping we will give up and live with the problem. Has anyone called the 313-518-7309 phone number posted earlier? I believe the poster said it was Ford engineering.
  11. Toby99

    2019 Edge Low Speed Surge/Buck

    Kcbbriggs, You will need to open a new case with Ford Customer Care. Their number is: 800-392-3673. From my experience don't expect much help. They just take information and give you a case number. You have to be polite but assertive to get action. Ask for a call from someone that can help you. You may also want to send Ford a letter stating your concerns. Earlier in the thread I gave the mailing address and names I addressed my letters to. Here is the latest replies from Ford dispute resolution team. FSE mentioned is the area Field Service Engineer. Good afternoon sir, I have discussed your concerns with the FSE, as well as looked at the TSB in question. At this time Ford Motor Company believes the vehicle to be repaired, and is operating as designed currently. While I appreciate that you may not accept this, I would direct you to the back of the warranty guide for more information on how to settle disputes. And after I questioned the above reply, this. Good afternoon sir, The TSB was completed as required, and identified the concern in the vehicle. We are confident the vehicle is operating as designed. Time for another letter to Ford executive team.
  12. Toby99

    2019 Edge Low Speed Surge/Buck

    Johnny B, yes, interesting that a TSB 19-2331 was performed and the TSB had nothing to do with our issue. I was not given the opportunity to talk to the FSE even though I had asked when the person would be at the dealership. I have the FSB's email address but do not receive any written responses to my emails. I have also emailed the dispute resolution specialist several times but only receive a read receipt.
  13. Toby99

    2019 Edge Low Speed Surge/Buck

    Had TSB 19-2331 performed on my Edge. I am still feeling the buck/surge and can see the tach jumping at around 20mph on initial drive. Updated Ford via email that the TSB did not fix the problem. Question for others. The service department stated it will take up to 2,000 miles for adaptive learning to update, and I guess fix the issue. I have read, I believe here, someone mentioned their service department stated if could take up to 500 miles for adaptive learning. Is adaptive learning actually involved or is this a standard statement to get the vehicle out of the service department? How can one service department say 2,000 miles and another 500? Could this actually be an engine issue and not the transmission?
  14. Toby99

    2019 Edge Low Speed Surge/Buck

    Mikey, I tried cruise control at its lowest speed, 20 mph, and I also noticed the smoother drive. No buck/surge. Thanks for pointing that out. I received a phone call from a consumer affairs legal analyst with Ford's Dispute Resolution Program. We talked and I explained the Edge problem. I emailed all the documents I had physically mailed to Ford. Several days later I received an email with a service appointment in December. Ford's field service engineer for my region will be at the dealership to work the problem. No idea what will be done. I will update them with what Mikey found on cruise.
  15. Toby99

    2019 Edge Low Speed Surge/Buck

    Lann, Please post the TSB number you are having done on your vehicle. TSB 19-2313 is dated 16 October 2019 so it may be different from the one you are referring to.
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