Toby99

Not questioning your thought but if it was as simple as calibrating the PCM/TCM, why hasn't any of the three service departments I have had the vehicle at tried that fix? They also claimed to have talked to Ford. I still cannot understand why service departments say "it's normal operation".

After a week in the service department, here's what was written on the service ticket. "Normal operation at this time. Set up TAC case with Ford. Waiting on response from Ford on TAC case. When Ford notifies us will contact customer." "Test drove vehicle and verified customer concern. Felt issue as customer described. Took readings from like vehicle and compared to customers. All normal at this time. Transmission shift logic's compar ......…" ? That is all I know at this time. Tech's write up stopped so I don't know what else was written. Will try to find out. Here is how I read it. Tech confirmed what I described the vehicle is doing. Compared to another like vehicle. It was doing the same. All or most Edges have the same problem. Ford has not provided service departments with information on similar issues so tech filed a TAC (?) with Ford. Waiting for Ford to respond. Anyone know what a TAC is? How long do customers wait to receive an update?

None yet. I have another service appointment for this Tuesday. Will update with results.

Made contact with my third dealership service department. Spoke to the service manager. He actually came here and read all the posts on this thread. Encouraging. Next step is to schedule a service visit. Might be a delay but will post results.

Well, this is getting worse with each new post. Looks like I'll be printing out this whole thread and hand to the tech at my next service appointment.

I suspect akirby is referring to a similar issue with the Edge ST. Here's a link to the ST post. Page five has a service record from Fingernip showing replacement of the torque converter. https://www.fordedgeforum.com/topic/26544-poor-trans-shifting-theory-investigation/?page=5

Thanks. I will definitely do that on my next visit. Just printed out your service record.

Well maybe Ford will now have time to find a fix for the non ST Edges. My Titanium is such a disappointment to drive with the slow speed bucking.

Still no resolution from Ford. I am still in contact with Customer Care but receiving replies from them is difficult. I call and leave emails but it takes a week for them to answer. Will be scheduling my third service visit at yet another dealer. Another hour + drive. Difficult to find one knowledgeable of this problem and interested in fixing it.

Apparently Ford needs a completely new transmission engineering team. Titanium and SEL's are also having transmission issues.

Appears the number of affected owners is growing. I'm still working with Customer Care trying to get this elevated. It does not appear Customer Care has any direct access to Engineering. Only way for Engineering to be involved is by dealer service departments contacting them and requesting assistance. Hopefully the repeated requests for warranty service on this issue may help. It is frustrating when the impression is you are imagining or making up the issue since Ford designed the vehicle to buck or surge and is "normal operation". I'm not giving up. I hope you don't either. Open a case with Customer Care and make those repeat visits for warranty repair.

Same with my Titanium. The bucking is always there but most noticeable on first drive in the am. PLEASE call Ford Customer Care at 800-392-3673 and open a case on your concern To my knowledge the PCM update referenced above is for the ST, not SEL or Titanium. There is a forum thread on the ST issue and the TSB here:

From my experience this is like the proverbial fingers pointed at the other. Service departments say it's normal operation. No diagnostic codes and nothing from Ford telling them it's a problem or how to fix it.. Ford says it's up to the service department to determine if it's an issue. They are the ones trained by Ford to repair the vehicle. Question is, are the service departments passing this information to Ford? On warranty work, does some department at Ford review service ticket for possible issues such as this one?

That is how adaptive learning was explained to me by service. The point that irritates me is everyone at Ford saying a vehicle that bucks/surges is normal. Ford designed the Edge with 8F35 to operate that way. Even though other 2019 Ford vehicles do not. I've been to two different Ford service departments and both say the same. It's normal operation.

On my second visit to service I did request the tech take a portable computer along while I drove the vehicle. The tech did experience the issue but said it was normal operation for the vehicle. He did reset the transmission adaptive learning. It may have initially helped a bit but the vehicle still bucks/surges between 15 - 20 mph. I had an open ticket with Ford Customer Care but it was closed after my last service visit which fixed nothing. I made them reopen it. I'm not giving up. There is an issue with the Edge transmission and Ford needs to fix it.