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Toby99

Edge Member
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Everything posted by Toby99

  1. Have an issue with a 2019 Edge Titanium. I feel and see ( tach bounces ) a surge or buck at low speed around 15 - 20 mph. This happens when I first drive each morning. I does seems to clear a bit but low speed acceleration is never smooth. Have had vehicle to dealer service three times. No codes so they say it is normal for the vehicle. ? Have a appointment at a different dealer in three weeks. Have also contacted Ford Customer Care. Any ideas?
  2. Toby99

    2019 Edge Low Speed Surge/Buck

    Yes, please post results. TSB number and a document photo would be most helpful.
  3. Toby99

    Coolant flush 2019 Ford Edge 2.0 Ecoboost

    Would you mind sharing the exact documentation from Ford or where it can be found?
  4. Toby99

    2019 Edge Low Speed Surge/Buck

    Could you put that in a letter and mail to all of Ford's management including Powertrain? Is your high gear suspicion another Ford attempt at meeting mpg requirements just like the engine turning off while vehicle is stopped?
  5. Toby99

    2019 Edge Low Speed Surge/Buck

    If you are correct, what does setting adaptive cruise control to normal do if you're not even using cruise control? I'm driving at 15-20 mph when I feel and see it. Tach is bouncing.
  6. Toby99

    2019 Edge Low Speed Surge/Buck

    Akirby, I don't doubt what you're saying but that's what I've been told by two different dealer service departments. I just had my Edge Titamiun in again to look at the bucking issue. According to Ford, they were required to reset the PCM before looking at anything else. When I picked up the vehicle the service advisor told me to "give it 1000 - 1500 miles for the car to learn my driving habits". Do you have any documents from Ford you can post that states that? Would like to take it along and give it the the service advisor on my next visit.
  7. Toby99

    2019 Edge Low Speed Surge/Buck

    Have a question for those knowledgeable in Ford vehicle technical service. Here is a cut and past from Edge 8F35 TSB 19-2331. NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle's computer to learn the transmission's unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days. How long does it take for the transmission to learn your driving habits after a PCM reset? If I'm reading the TSB correctly, it says several days. Why would my dealer tell me it will take 1000 - 1500 miles vs several days?
  8. Toby99

    2019 Owners - Miles logged

    Ok, so your Edge is the ST with 8F57 trans. Mine has the 8F35. Any chance to see the service ticket? Might be useful data to show on next service visit.
  9. Toby99

    2019 Edge Low Speed Surge/Buck

    I tested with a/c off on first drive yesterday am. Had no affect. I suspected that since the vehicle still bucks during the winter months when a/c is not used. Good though to rule out that system.
  10. Toby99

    2019 Owners - Miles logged

    11,000 on my 2019 Titanium. Slow speed buck/surge since mile 1. Year and a half later and six trips to three different dealers and still no fix. Look here for details on the adventure: https://www.fordedgeforum.com/topic/26728-2019-edge-low-speed-surgebuck/ Curious how you managed to get the torque converter replaced? I can't get anyone to look past the "there are no codes" and "it's normal operation".
  11. Toby99

    2019 Edge Low Speed Surge/Buck

    My Edge Titanium is back from service. All that was done was reset the adaptive learning on the transmission. I'm need to drive the vehicle for 1000 -1500 miles for it to learn my driving habits. That is supposed to fix the problem. ? That same reset was done 18 monts ago and did not fix the problem. Buck/surge is still felt even after the reset. PM me if you would like another suggestion.
  12. Toby99

    2019 Edge Titanium reliabilty

    This link may help answer your question. https://www.fordedgeforum.com/topic/26728-2019-edge-low-speed-surgebuck/
  13. Toby99

    2019 Edge Low Speed Surge/Buck

    Mine is back at the dealership for another (number five I believe) try at fixing this bucking/surging issue. Service manager did a road test and verified the buck/surge did infact exist. After four days I was told resetting transmission adaptive learning appears to have corrected this problem. Said they wanted to wait till the next morning to do another road test. I then told the service advisor that was tried over a year ago with no success. One reason why it's back in for the same issue. Waiting for Monday to see what will happen next. Over the past month I have been talking to an individual at Ford Executive. They recommended I take the vehicle back for another service visit. They have also been talking to the dealership service manager but I do not know any details of their conversation.
  14. Toby99

    2019 Edge Low Speed Surge/Buck

    Matthew, can you post the repair specifics? Were exactly was the leak? What was done to fix the leak? Would like to provide the info to service department at my next visit. Would be helpful if they know where to look and how to correct. Thanks.
  15. Toby99

    2019 Edge Low Speed Surge/Buck

    Looking for updates. Has anyone been able to get this issue fixed on their vehicle? I just made another call to Customer Care and received yet another CAS number.
  16. Toby99

    2019 possible transmission issue 2.0L

    Can you explain exactly which "press port" you are referring too? What was refilled and torqued? Thanks.
  17. Toby99

    2019 Edge Low Speed Surge/Buck

    Yep, only states the 8F57 transmission. I have a 2019 Titanium. Also do not see any mention of slow speed lurching in the TSB. I had TSB 19-2331 performed by the regional field service engineer. Did absolutely nothing for the slow speed buck/surge. I doubt she even drove the vehicle after the update. I have also had the PCM reprogrammed in the past and it did nothing to correct the problem. So, the ST is getting attention but doesn't appear other Edges are. Time to file another complaint with Customer Care.
  18. Toby99

    2019 Edge Low Speed Surge/Buck

    Reading elsewhere that TSB 20-2190 is for the Edge ST 8F57 transmission. Can someone post a photo of the actual TSB?
  19. Toby99

    2019 Edge Low Speed Surge/Buck

    Just found this forum post. https://edgestnation.com/topic/3355-2019-edge-st-with-8f57-transmission-issues/ The latest TSB is 20-2190. Released June 2, 2020. I had it done and all the issues have been resolved. No more slow engagement from 3-4. No more harsh engagement from R to D. No more lurching at 6 mph when upshifting. It looks like Ford did a really good job on this one. I am just curious to see how long it will last. The last TSB only lasted 4 months
  20. Toby99

    2019 Edge Low Speed Surge/Buck

    Thanks for the information. Where did you find the information on TSB 20-2190? I entered my VIN here. " No recalls or field service actions found. " https://owner.ford.com/tools/account/maintenance/recalls.html
  21. Toby99

    2019 Edge Low Speed Surge/Buck

    Another forum post regarding this very issue. https://www.talkofthevillages.com/forums/villages-florida-non-villages-discussion-93/2019-ford-edge-transmission-problems-300103/
  22. Toby99

    2019 Edge Low Speed Surge/Buck

    No improvement on mine either. Frustrating driving at a slow speed. I have called Ford Executive at 313-518-7309. Spoke to a lady several times regarding this issue. She did email Engineering and the reply stated they, Engineering, do not know of any fleet wide issues with Edge bucking/surging. I replied that it's difficult to believe with all the posts here and the many times all of us have had our vehicle to service for the issue. Apparently in Ford's view we are a limited few. All that was suggested was to schedule yet another visit to dealer service. Before I do, I plan to take the vehicle to a local transmission shop for their assessment.
  23. Toby99

    2019 Edge Low Speed Surge/Buck

    Drunklahey, Sorry to read about your Edge. I mailed another set of letters to Ford managers on 28 January. Never received a reply At this point I don't believe Ford will ever correct the issue. I concur with your idea to call Customer Service. It probably won't help but will be an exercise in frustration. From my experience Ford CS knows nothing about Ford vehicles. Your assessment that most think it "normal operation" for this vehicle is correct. I received that exact statement from all three dealer service departments that have looked at my Edge. Please post an update if on your efforts.
  24. Toby99

    2019 Edge Low Speed Surge/Buck

    Lucky you. Mine probably made it 100 feet before noticing it once again.
  25. Toby99

    2019 Edge Low Speed Surge/Buck

    Johnny, What you wrote is almost exactly what has happened to me at three different dealerships. It's the reason I mailed a letter directly to Ford executives. Another one will be sent shortly. Why are the service departments and field service reps saying it's the transmission programming code? I asked that question but received no reply. Has anyone considered it might be a power train component problem, the whole transmission, torque converter, maybe it's the engine. One thought that leads me there is why the buck/surge appears go away when on cruise control. The other question is why others are not complaining? If their vehicle does not have the problem then there's something wrong with ours. Either way it's a defect and should be corrected. If it's only a few vehicles, replace the engine or transmission in our vehicles and fix the problem. I'm sure Ford can afford it. So if our vehicle's headlight would not turn On but no one else had that problem, Ford would not be concerned about fixing ours? Appears to me it's a design problem with the new eight speed transmission and Ford is hoping we will give up and live with the problem. Has anyone called the 313-518-7309 phone number posted earlier? I believe the poster said it was Ford engineering.
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