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Toby99

Edge Member
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Everything posted by Toby99

  1. Have an issue with a 2019 Edge Titanium. I feel and see ( tach bounces ) a surge or buck at low speed around 15 - 20 mph. This happens when I first drive each morning. I does seems to clear a bit but low speed acceleration is never smooth. Have had vehicle to dealer service three times. No codes so they say it is normal for the vehicle. ? Have a appointment at a different dealer in three weeks. Have also contacted Ford Customer Care. Any ideas?
  2. Toby99

    2019 Edge Low Speed Surge/Buck

    Curious if anyone reading this thread is an actual Ford certified tech. Do you have any information you can share regarding this issue? Is Ford aware/acknowledged there is a problem? Is Ford actually doing anything constructive to resolve it? Published TSB's haven't worked.
  3. Toby99

    2019 Edge Low Speed Surge/Buck

    Hey Breez, Please keep us informed to the outcome. I'm also planning another service visit. I mailed yet another letter to Ford the first of September. So far silence. I guess electric F- trucks are of more importance.
  4. Toby99

    2019 Edge Low Speed Surge/Buck

    Nope. I've been dealing with the problem for going on three years. Will probably schedule another service visit.
  5. Toby99

    2019 Edge Low Speed Surge/Buck

    Haven't heard a knocking noise other than when auto engine shut off restarts the engine when releasing the brake. It annoys me so I turn it off everytime I start the vehicle. You could have the TSB performed and see if the helps. Nothing Ford nas done so far has fixed the problem.
  6. Toby99

    2019 Edge Low Speed Surge/Buck

    Me too. In Janurary 2019 I traded a 2000 Explorer XLT with 275,000 miles for the 2019 Edge Titanium. Explorer ran perfectly. And what do I receive for my vehicle loyalty to Ford?
  7. Toby99

    2019 Edge Low Speed Surge/Buck

    If not the transmission, any idea what it could be? Ford could use the help. I asked this in the above post. Can you check to see if your vehicle has difficulty keeping a steady rpm. Place transmission in neutral, set parking brake, then try to raise rpm to 2000 from idle. I suspect it could be a sensitive throttle sensor. Why I asked about holding the rpm at 2000. I experience it too. The hesitation is either idle rpm or 2000+ which may cause the transmission to not know what gear to be in. Slightly remove your foot off the pedal and engine goes back to idle causing a downshift. Touch the pedal again and now engine is back to 2000+ and upshift. Someone also mentioned in a post they did not have the problem if using cruise control at a slow speed. I don't recall if you can set cruise at 15-20 mph. If the pedal sensor is the problem that could explain why we feel and see the bucking using the pedal but not when using cruise control. Also, please consider a letter to Ford.
  8. Toby99

    2019 Edge Low Speed Surge/Buck

    A resolution from Ford, No. I'm almost at three years dealing with this issue and Ford. Please consider mailing a letter to Ford management explaining your issue and lack of a fix. Here's the address: Ford Motor Company 1 American Rd. Dearborn, MI 48126 Attention: William Clay Ford Jr., Executive Chairman James D. Farley, Jr. Chief Executive Officer Dave Filipe, Vice President, Vehicle Hardware Modules Elena Ford, Chief Customer Experience Officer If I could ask, can you check to see if your vehicle has difficulty keeping a steady rpm. Place transmission in neutral, set parking brake, then try to raise rpm to 2000 from idle. I can not. I found this problem when having the engine oil changed. Tech asked me to raise the rpm up to 2000. Couldn't do it. Either idle or near 3000.
  9. Toby99

    2019 Edge Low Speed Surge/Buck

    DGW, Thanks for posting your vehicle's issues. While I too deal with the problem daily, I am concerned about what could be happening long term. What happens a month after the warranty expires and we have massive drive train failure. Do you think Ford will cover it? What ever anyone thinks, and in my opinion, the bucking/surging is not "normal" to any transmission. If it was, wouldn't all vehicles do it? No, it's lazy engineering and Ford management's lack of concern. All I know is, if you ever go to sell the vehicle do it when the engine and transmission have warmed to operating temperature.
  10. Toby99

    2019 Edge Low Speed Surge/Buck

    Vehicle is still experiencing it's abnormal bucking/surging. Time to schedule yet another service appointment.
  11. Toby99

    2019 Edge Low Speed Surge/Buck

    Issue still appears to exist even after latest TSB. It's either something other than the software or Ford doesn't know and is guessing at a fix. Or maybe the transmission is a total mess and do not want to do recalls to replace. Discovered another problem that could be related. With the engine running and shifter in neutral, I can't set the engine at 1500 rpm. It's either 1000 or 3000. Seems the accelerator is too sensitive. Anyone know if there is a setting in the software to adjust accelerator sensitivity?
  12. Toby99

    2019 Edge Low Speed Surge/Buck

    Johnny, Had the TSB performed the end of March. PCM was also reset. Honestly at this point I can't say if it did anything. I'm waiting a few more miles for the PCM to do it's adaptive learning before I make a judgement. I still see the tach bounce after shifting. Has done that since new. Ford can't blame mechanical linkage since the tach is all digital. Anyone else see this? Wasn't the best service experience. Had an appointment for 8am, which didn't mean anything. Vehicle was ready six hours later. I sat at the dealership most of the time. Kept getting excuses for the delays. Maybe they were trying to tell me to go somewhere else for service.
  13. Toby99

    2019 Edge Low Speed Surge/Buck

    I understand. I've talked to the dealership. After convincing someone to call Ford, it has been confirmed the TSB is for my vehicle. Not really sure what the problem was but initially the system showed nothing for this TSB. Will get an appointment scheduled. Thank you for posting the information.
  14. Toby99

    2019 Edge Low Speed Surge/Buck

    Breez, Do you have a link to where you found this TSB? My dealership says there is no record of this TSB in Ford's system and it is not currently assigned to my VIN.
  15. Toby99

    2019 Edge Low Speed Surge/Buck

    Interesting your service department even acknowledged the problem. I've mentioned the torque converter in the past but get no response from the tech working the vehicle. My experience is "it's normal operation". I'm dreading it but plan to schedule yet another service visit. This will be visit five or six. So many I forget. Please post any updates.
  16. Toby99

    2019 Edge Low Speed Surge/Buck

    I've been trying to have this issue fixed since the first of 2019. Now almost two years. Lost count of the times I've had the vehicle in for this issue and I know many others have too. So Ford can't say they are not aware of the problem. And if it is a software problem, it shouldn't take two years to correct it, if your plan is to fix it. Does not appear that Ford cares, at all
  17. Toby99

    2019 Edge Low Speed Surge/Buck

    Thanks for the update. I had 19-2331 performed in July. Did nothing for my 2019 Titanium.
  18. Toby99

    2019 Edge Low Speed Surge/Buck

    Sounds promising. That TSB number is important since I'm expecting a call from the service department forman this week. Want to talk to him about it. As expected the latest adaptive learning reset did nothing for my bucking/surging.
  19. Toby99

    2019 Edge Low Speed Surge/Buck

    Yes, please post results. TSB number and a document photo would be most helpful.
  20. Toby99

    2019 Edge Low Speed Surge/Buck

    Could you put that in a letter and mail to all of Ford's management including Powertrain? Is your high gear suspicion another Ford attempt at meeting mpg requirements just like the engine turning off while vehicle is stopped?
  21. Toby99

    2019 Edge Low Speed Surge/Buck

    If you are correct, what does setting adaptive cruise control to normal do if you're not even using cruise control? I'm driving at 15-20 mph when I feel and see it. Tach is bouncing.
  22. Toby99

    2019 Edge Low Speed Surge/Buck

    Akirby, I don't doubt what you're saying but that's what I've been told by two different dealer service departments. I just had my Edge Titamiun in again to look at the bucking issue. According to Ford, they were required to reset the PCM before looking at anything else. When I picked up the vehicle the service advisor told me to "give it 1000 - 1500 miles for the car to learn my driving habits". Do you have any documents from Ford you can post that states that? Would like to take it along and give it the the service advisor on my next visit.
  23. Toby99

    2019 Edge Low Speed Surge/Buck

    Have a question for those knowledgeable in Ford vehicle technical service. Here is a cut and past from Edge 8F35 TSB 19-2331. NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle's computer to learn the transmission's unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days. How long does it take for the transmission to learn your driving habits after a PCM reset? If I'm reading the TSB correctly, it says several days. Why would my dealer tell me it will take 1000 - 1500 miles vs several days?
  24. Toby99

    2019 Owners - Miles logged

    Ok, so your Edge is the ST with 8F57 trans. Mine has the 8F35. Any chance to see the service ticket? Might be useful data to show on next service visit.
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