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JC0000

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  1. They also may feel that Ford will not compensate them for the repair. — I think that is the main issue. This happening even with the previous repair done at an authorized dealer is concerning. I definietely will not return to this dealer for another repair.
  2. I am in need of advice to fix the sunroof. I have a 2015 Gen2 that I purchased used from Carmax about seven months ago. I recently noticed a whistling noise coming from the sunroof and saw that the front and rear sunroof panels are not flush. There seems to be warping near the edge of the front panel.(see drawing) It’s hard to see in the picture because of reflections but in reality it is easily noticeable. What’s interesting is that it’s just towards the center of the car where the warp is observable. So, I went to the local Ford dealer hoping that ESP premium will cover this type of issue but was turned down because there was a history of the rear panel being replaced due to cracks about two years ago. So they tell me to go to the dealer that replaced the rear panel which I found out is a twelve hour drive from where I live. They also told me to try Carmax to get it fixed. Otherwise, I will be charged the full amount of labor and parts from the local Ford Dealer. No idea what the rear panel could do to warp the front panel. I’m mostly concerned about the warp growing into an crack or explosion as reported in many cases. Do any of you guys have experience with this problem? Thanks
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