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2018EdgeSprt

Edge Member
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About 2018EdgeSprt

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    Edge

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  1. 2018EdgeSprt

    Vibration

    Final Update: Well, I hope this is the final update I post about this topic. So, it's been a week since I picked up my Edge from the dealer and there has not been a single occurrence of the noise/vibration. The DSP software update seems to have permanently fixed the problem. It seems to be a little noisier in the cabin now, but that could just be my imagination. My dealership is Don Hinds Ford in Fishers, Indiana. Ph:(317) 849-9000 My service rep is Ron Bechman. They're really great people, and I don't blame them for lack of effort in trying to find a solution. It's just frustrating that it took Ford exactly one year to this month to find and fix the problem. At times it certainly felt like I was being ignored.
  2. 2018EdgeSprt

    Vibration

    Update: Well I dropped of my 2018 Edge Sport yesterday for the DSP software update. My service rep said they (Ford) figured out the problem. They were pumping the noise cancelling sound through the wrong speakers in the vehicle. He said it was coming through the speakers behind the seat (not sure which seat) and with the rear seats up and the cargo area enclosed it was like holding two microphones against each other and causing feedback. So the software now pumps the noise cancelling through different speakers. No vibration at idle on the way home today. I’ll give one final update next week to make sure everyone knows it is indeed fixed. If you have this problem, point your dealer to this forum post/string and tell them to update your DSP software. Thanks to DRSE for finding the solution and posting it here!
  3. 2018EdgeSprt

    Vibration

    Hey Boostedge, I doubt it, but you could ask the dealer to check it out. I’ll post below what I learned today.
  4. 2018EdgeSprt

    Vibration

    Update: The dealership called this week and they said the Field Service Engineer wants to try the DSP software update listed in this post on my Edge. Scheduled for service Oct 1, 2019. I’ll let everyone know how it turns out.
  5. 2018EdgeSprt

    Vibration

    Update: I sent Ford a link to this post regarding the software update and this is their reply. I spoke with Ron (dealership service rep) and he let me know that he is going to reach out to the FSE (Ford Service Engineer) personally to see if the repair recommend below was something that they have tried yet. Ron also advised that the FSE is still waiting to hear back from his team with recommendations. Thank you, Ford Motor Company ® Tori Rabea | Customer Service Manager | FCSD 866-631-3788 x 77801 | eFax: 8663190048 trabea@ford.com | www.ford.com
  6. 2018EdgeSprt

    Vibration

    Hey Gearjammer225, yep, if you check out one of my previous posts, the Ford Engineer disconnected my rear mic’s while he searches for a solution. Haven’t had the vibration since it deactivated the system. I was supposed to hear from my Ford Complaint Rep on the fix status Sep 3rd, but haven’t yet. I’ve called her once and emailed twice, but no reply or permanent solution yet.
  7. 2018EdgeSprt

    Vibration

    No update since my Aug 22nd post. I expect my Ford Customer Care rep to call me again this week. Last week she said the Field Service Engineer is consulting with his team and conducting some research.
  8. 2018EdgeSprt

    Vibration

    Update 8/22/2019: I just picked up my Edge from the dealership. They said the Engineer messed around with it all morning. He could make it stop by leaning the rear seats forward or leaving my cargo cover open, but it always came back when they closed the cargo area back up. His temporary fix was to unhook the microphones while he consults with the platform engineers that designed the system. I think it’s like I said, they have a software problem that needs fixed. I understand they can disable the software for noise canceling and that may be their solution, but let’s see what they say. More to come... I let everybody know what they come back to me with for a solution. One thing I don’t think I said, like all of you, it only happens at idle.
  9. 2018EdgeSprt

    Vibration

    Hi Bxp, I'm located in central Indiana. Where are you located? Update Aug 20, 2019: The dealership called and said my Edge was ready to pick up. When I went to get it they said they raised the head liner in the rear of the car to eliminate a small air gap between it and the roof so the microphones on the ceiling would not pick up stray noise. (Again, related to the noise canceling system) I loaded some packages from my rental vehicle into the rear cargo area of my Edge and pulled the cargo cover closed. (It's like a curtain the covers the cargo area) When I started to back up my Edge from the parking spot the vibration noise started again. I immediately drove the car to the service bay and they took it back into service. The Ford engineer was still on site so they paged him to come and look at it. They said he had worked on it all afternoon. I didn't get to see or talk to the engineer so I left. We'll see what they say next. ....more to come. Oh, one more troubleshooting tip. I read on-line that if you open any of the doors or the rear lift gate on a Ford vehicle with active noise control software, it will immediately shut off the software. You have to open a door; you can't just roll down a window or open the sunroof or it will continue to run. So, I tried it while sitting at idle and the vibration/noise was happening and sure enough, it immediately stopped. I tried it several times with the drivers door and the rear lift gate as soon as the vibration/noise started I opened the door it stopped. After closing the door again, the vibration/noise would start again within 10 - 20 seconds. One more thing. I did read somewhere else on line that someone had the same/similar problem with a Ford vehicle (can't remember if it was an Edge or not) and they replaced the entire headliner to eliminate the problem.
  10. 2018EdgeSprt

    Vibration

    Mine is scheduled for the Ford regional engineer to take a look at it next Tue. 8/20. I’ll let you know what they say. I think they have a software problem.
  11. 2018EdgeSprt

    Vibration

    I have the exact same problem! My 2018 Edge Sport has been to the dealer 5 times now. Ford Customer Service is now involved. The problem is the Active Noise Control. They've tried replacing the microphones in the head liner, the radio head unit, and a control module in the rear of the vehicle. Nothing has resolved it yet. However, the noise / vibration is a little more steady now instead of cyclic. As with your Edge, it only happens during idle and it's worse when the cargo area is full of stuff. However, I have noticed mine seems to happen when it's warm outside (above 70 F). It may be a coincidence, but my problem started around Aug/Sep 2018. I took the Edge in for repair in Oct 2018 and they couldn't find the problem. It wouldn't make the noise. It didn't happen once during the winter months. Then in March 2019 when it started getting warmer outside, it came back. I began to notice that it wouldn't do it in the morning, but when I got in the car in the afternoon (after the Edge sat in the sun all day) it would do it. Now that it's summer, it does it every day, and any time of day. Ford technical specialists are now involved, but they have not came up with a solution yet. Update 8/2/2019: This is how I’m convinced it’s the Active Noise Control software through the stereo. I read that other Ford cars have the same problem (vibration noise at idle) and as soon as you open the door it deactivates the software. So, while my Edge was making the noise/vibration I opened the the rear lift gate and it stopped immediately. Within 10 seconds of closing the lift gate it started again. This time I opened the driver door. Same thing; it immediately stopped. Tried this sequence several times with the same result. Also, if you roll down the windows or open the sunroof, it won’t stop. You have to open a door. Hope this helps other’s troubleshoot. I’ll post the finding’s from Ford after they work on it again.
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