Callmejackson

Finally Ford has set up a recall for those cracked flexplates that coust $3000.00 to replace. All it took was several lawsuits to get their attention. So if you have a 2015 or later Ford Edge with a 2.0 Eco bost you can get your money back.

Further information. When we picked up our 2016 Edge from Sames Ford Bastrop with the repaired cracked flexplate the service department said they could not give us a recept because the paper work was not yet completed. One week later we found we couldn't get the paperwork because the the extended warranty insurance that they sold us had not payed yet. Now they say they have no record of ever reparing the cracked flexplate on our Edge. We need the work order to see if the car was repaired according to Ford's instructions and list of parts that must be replaced. WHAT IS SAMES FORD OF BASTROP HIDING? Sames Ford's service department is incompetent or just plain crooked. I thought I would never say "The worst thing you can do with your Ford Edge that needs repairs is Take it to the Dealer.you can buy your car or truck from Sames but take it to Manor for service.

Last Wednesday I got a notice from Ford that there is a recall on my 2016 Edge for a chance for a break line to rupture. It also sead that parts were in stock. The next Friday night a hose poppe. I limped it home. Called the Dealership Saturday morning and was told they would order the parts and let me know when they come in. The last time they had my Edge it took them a month to replace a cracked flexplate ( a very common problem with 2015+ Edges) this car is becoming a real pain.

Update. Finally got a call back from the service manager after a call to the main office of all the dealerships in question. He sead my Edge would be repaired first psrt of the next week. I got it on Friday of the next week with only the $100.00 DEDUCTIBLE charge. They had the car 1 day short of a month. No telling how long it would have taken if I had not rased a ruckus. All I can say is Sames, Sames on them.

The dealership says they have never had this kind of problem with extended warranty. The sails manager thinks they are trying to get Ford to pay for it because its less than 1,000 miles past the 60,000 mile drive train warranty. I can't explain why the Dealer's service maniger wants customers guaranty of payment. The gentleman won't return my calls. Thanks for the reply.

Here is an update on my 2016 Edge with the cracked flexplate. The extended warranty that the dealership sold me when I bought the car has 14,000 miles and 4 months left before it expires. The Preferred Protection Plan has refused to cover the cracked flexplate untill the drive train is disassembled so they can take pictures. The Ford dealership will not disassemble the drive train until I guarantee $1,160.00 payment for the disassembly. They hav had the car for over 2 weeks now. I'm 68 years old and have driven Fords my whole life. My 2003 F150 that has 247,00 miles on it and has never been in for repairs that I bought from this Sames dealership and the other Fords I have driven the wheels off of. I am starting to change my mind. I will let you know if I have to take legal actions.

Thanks.

We love our 2016 Edge with 2.0 EcoBoost engine. We live on a farm in Texas on county roads and it has preformed without any problems for 60.472 miles. Then suddenly a horrible rattling started under the hood. I took it to the dealer where it was found to have a cracked flexplate, the adaptor that holds the tourkconverter to the engine adapting it to the transmition. Acording to Ford's maintenance bulitans. The flexplate, the tourkconverter and automatic transmission pump must be replaced as well as all bolts and pins including the one that hold the bell housing. To my surprise with a little look at the internet, I found out that this is a more than common problem with the Ford Edge causing a recall of 2015 models. My question is do I keep it after the $3,000.00 repair hoping I won't happen again or sell it?