GEM112

I'm a loyal Ford owner and have a 2015 Edge. I've really enjoyed this vehicle, as it is an extremely comfortable ride for extended road trips. I took the vehicle in while it was still under warranty, but made the mistake of believing the Ford dealership when they told me that a small amount of condensation was acceptable in the tail light assembly. That was until at 30,000 miles after the factory warranty expired, the right tail light malfunctioned. I took it in and initially thought, I'll just replace the taillight or bulb. I was told that because of the Edge design, the entire taillight assembly would need to be replaced at the cost of $1,715.00. I'm not sure how the customer service rep delivered that information with a straight face. I nearly fell off my chair. The explanation from Ford is that the LED in the taillight assembly was never intended to be replaced. Unless of course, the seal failed & condensation was able to get inside the tail light assembly & cause corrosion and ultimately failure. Ford needs to do a recall for this problem, as there is clearly a seal issue in the design of the tail light assembly. My suggestion is to push Ford to replace the tail light assembly with condensation while still under warranty or you might end up in the same situation as me. Ford changed the design sometime after 2016 & each tail light assembly is now independent from the other one. This to me indicates that Ford is definitely aware of the design flaw. I've been lobbying Consumer Protection agencies and other auto industry organizations to push for a recall on this matter.