Starting to hate this car

Thank you for responding. Sorry, I have been dealing with the Caldor fire that is very close to my house so I had to step away from this problem! The prior phone just dropped one day for no reason.

Thank you. I have done this and it still doesn't see my phone. I will check to see if I have the most up to date software version. My phone is a Samsung Galaxy A51. I've never tried to connect my phone to my laptop. This issue with my phone and car not recognizing each other started before I got this new phone and the old phone used to connect but it stopped working when I had the old phone.

Thanks, I'll look into that. Appreciate it.

Yes, the car doesn't find that phone either so it's the car.

It says "find sync on your phone" but neither the phone nor the car recognizes each other. I tried another phone and the car isn't finding that phone either so pretty sure it's the car having the issue.

Thank you for responding. I go to connections, bluetooth but no sync option there. My phone recognizes my bluetooth ear piece so I know it recognizes bluetooth, just not my car!

Thanks still not working. Car and phone not recognizing each other.

Thank you. B/T is on and I followed all you noted. When I get to the part where the the car says “find sync on your phone” I go to every possible place sync is and all syncing is on but the car isn’t recognizing my phone and my phone isn’t recognizing the car. I did another master reset with no luck. I’m at my wits end. I refuse to pay the dealer $185 to just “look at it” especially since this is a wide spread problem from what I’ve read.

Thank you I will watch and see if it helps!

Thank you. If that's the same as a "hard reset" then I think I have.

Thanks for responding. I tried that too (friend with an IPhone) and it didn't work either. My phone used to work with Sync but not anymore for some reason.

2015 Ford Edge. I have tried literally EVERYTHING but maybe I'm missing that one thing I need to try. Bluetooth won't connect. The SYNC system says to find Sync on my phone in order for it to connect. I have a Samsung Android but no "SYNC" on the phone...should I be looking for something else on the phone?! Seems like the system should just see my phone and connect it which is how it used to work. HELP! I've downloaded the updated software, I've done a hard reset, I've disconnected the battery, I've turned off and on the bluetooth on my phone and car, I've pulled the fuse and put it back in. The other thing it won't do is run a "health check" on my car. I don't know if I need bluetooth connected to do that or not. All I really want right now is for my phone to connect. Any suggestions are welcomed. Thank you.

THANK YOU SO VERY MUCH!

Sorry, I'm new to this site and frazzled from my car problems! I'll repost, hopefully to the correct forum.

Anyone know how to remove the liftgate panel from a 2015 Ford Edge? Trying to replace the actuator for the power liftgate because it keeps getting stuck and running down my battery because my car thinks the liftgate is open.