Starting to hate this car

On 8/15/2021 at 4:26 PM, enigma-2 said:

 

I don't think it will show up on the sync screen until you start the scan from the phone. Sync is looking but until the cell phone starts sending that it's available, sync will never see it.

 

But as you had it synced on a previous phone and lost it, sounds like the APIM is malfunctioning. When you lost the connection on the previous phone, were you doing anything or did it just drop? 

Thank you for responding.  Sorry, I have been dealing with the Caldor fire that is very close to my house so I had to step away from this problem!  The prior phone just dropped one day for no reason.  

On 8/10/2021 at 3:05 PM, enigma-2 said:

Try this. Car running, doors closed.

 

On SYNC, tap add new device.

On PHONE, goto settings icon (gear), tap CONNECTIONS, tap BLUETOOTH, and at top of screen, tap SCAN.

 

Does SYNC show up?

 

Not important,  but does your phone connect to your laptop (if you have one).

Thank you.  I have done this and it still doesn't see my phone.  I will check to see if I have the most up to date software version.  My phone is a Samsung Galaxy A51.  I've never tried to connect my phone to my laptop.  This issue with my phone and car not recognizing each other started before I got this new phone and the old phone used to connect but it stopped working when I had the old phone.

18 hours ago, jmr061 said:

Sounds like it’s time for a replacement apim or upgrade to Sync3.  

Thanks, I'll look into that.  Appreciate it.

7 hours ago, akirby said:

Have you tried another phone as Isuggested?  

Yes, the car doesn't find that phone either so it's the car.

37 minutes ago, enigma-2 said:

So the car isn't sending a connection request.

 

What happens when you click on "add new device" on your Edge screen?

It says "find sync on your phone" but neither the phone nor the car recognizes each other.  I tried another phone and the car isn't finding that phone either so pretty sure it's the car having the issue.

Thank you for responding.  I go to connections, bluetooth but no sync option there.  My phone recognizes my bluetooth ear piece so I know it recognizes bluetooth, just not my car!  

On 8/6/2021 at 8:18 PM, jmr061 said:

Here is a sample video of MFT and adding an android phone.  https://www.youtube.com/watch?v=scIniGdiHFY

 

Vehicle Health Report isn't supported anymore just FYI.

 

It may be possible the APIM has lost its BT and its time for a replacement.

Thanks still not working.  Car and phone not recognizing each other.  

Thank you.  B/T is on and I followed all you noted.  When I get to the part where the the car says “find sync on your phone” I go to every possible place sync is and all syncing is on but the car isn’t recognizing my phone and my phone isn’t recognizing the car.  I did another master reset with no luck.  I’m at my wits end.  I refuse to pay the dealer $185 to just “look at it” especially since this is a wide spread problem from what I’ve read.  

12 hours ago, jmr061 said:

Here is a sample video of MFT and adding an android phone.  https://www.youtube.com/watch?v=scIniGdiHFY

 

Vehicle Health Report isn't supported anymore just FYI.

 

It may be possible the APIM has lost its BT and its time for a replacement.

Thank you I will watch and see if it helps!

14 hours ago, ben senise said:

have you tried a factory reset on Sync?

Thank you.  If that's the same as a "hard reset" then I think I have.

16 minutes ago, akirby said:

Try it with a different phone to see if the problem is the phone or the car.

Thanks for responding.  I tried that too (friend with an IPhone) and it didn't work either.   My phone used to work with Sync but not anymore for some reason.

2015 Ford Edge.  I have tried literally EVERYTHING but maybe I'm missing that one thing I need to try.  Bluetooth won't connect.  The SYNC system says to find Sync on my phone in order for it to connect.  I have a Samsung Android but no "SYNC" on the phone...should I be looking for something else on the phone?!  Seems like the system should just see my phone and connect it which is how it used to work.  HELP!  I've downloaded the updated software, I've done a hard reset, I've disconnected the battery, I've turned off and on the bluetooth on my phone and car, I've pulled the fuse and put it back in.  The other thing it won't do is run a "health check" on my car.  I don't know if I need bluetooth connected to do that or not.  All I really want right now is for my phone to connect. Any suggestions are welcomed.  Thank you.

THANK YOU SO VERY MUCH!

Sorry, I'm new to this site and frazzled from my car problems!  I'll repost, hopefully to the correct forum.

Anyone know how to remove the liftgate panel from a 2015 Ford Edge?  Trying to replace the actuator for the power liftgate because it keeps getting stuck and running down my battery because my car thinks the liftgate is open.

Anyone know how to remove the liftgate panel from a 2015 Ford Edge?  Trying to replace the actuator for the power liftgate because it keeps getting stuck and running down my battery because my car thinks the liftgate is open.