Hi everyone,
I purchased a used 2020 Ford Edge SEL in February with a very low 10,000 miles on it. I traded my '15 Escape in. It's a beautiful car, has everything I wanted.
But I fear I am having the same transmission issue as many have mentioned here. It took me a couple of weeks to really get a feel for the car - I wish it was something I'd noticed on the test drive. How convenient... ?
Anyway, I've had to take it for service for something else under warranty (new blind spot sensor) and asked for transmission guy to assess as well. I reported my experience - jerky, hesitant from 0-40 mph, seems to really struggle to find 3rd gear. When I drive in "sport" mode just to see where it's having the most trouble, sometimes it just revs in 3rd. The transmission seems "noisy" to me too, in that it intermittently makes a light "buzz" sound right before it shifts.
As I expected, they called and said they did not experience any of this, and that there were no error codes, so "it's fine." They also said "the bulletin" refers to harsh upshift and "that doesn't really fit." The only bulletin I was referencing was 21-2389.
Now, I know it's a different car from my old Escape, different transmission, different everything! But I'd expect a newer, more expensive car (with only 10k miles) to drive better, smoother than the old car. But it doesn't.
I'm not sure what to do as they are telling me it's "normal." I've had a ride in the exact same car (it's the Dealership shuttle) and although I'm not the driver, I can tell it does not have this same behavior.
I'm not sure what to do. It is still under warranty - but if they don't feel it has this issue, is this not something they will investigate further for me? If I want them to reprogram the PCM as the bulletin suggests, would they then charge me out of pocket for that? Or just refuse? I don't want to go to another dealership, but I may have to. It is getting frustrating having to go entire days without a car while they look at it (the blind spot issue has taken 4 visits so far).
Any recent experiences escalating to Ford?
I feel so sad, because it's only been a couple of months and I am constantly worried about this and if I'm going to hate this car and have buyers remorse. It's like I am always wondering what *else* is going to happen. ?
Any experience or ideas appreciated.
