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Rory

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  1. I HAVE had my 2021 Ford Edge St since July 21 2021.. it has literally lived in the shop with multiple problems… finally after half year, they fixed all and THEN gave me this recall update which now along with all you other has broken my front facing camera… only works like the first gentleman says when u first start the car….. im over the top upset.. asked for buy back, entered the buy back program, I spent 56plus on a car that the camera doesn’t work, Ford is clueless, the dealership takes my car but makes sure they give it back to me (the fine gray line) within that timeframe that a buy back isnt warranty… I have been giving the run around for over 9 months…. How in Gods name can Ford not have an over the air fix to this when they built it? Taking OUT the recall and re installing it, I have heard nightmares of those who did this…. Finding that “perfect” tech isnt real… I have been to 3 dealerships , no one knows how to fix this because Ford hasn’t come up with the fix!! Im so frustrated … i have called Ford almost on a daily basis to keep busting them to get on this…. And I get the same girl or someone from another country who gives u the same info, how sorry they are, and understand my frustration, really???? Do you really??? I have now ask Ford for compensation. I am paying a monthly payment on a car that isnt 100% as promised and I cannot get anyone to listen to me…. Perhaps a class action suit? Surely you all who have same problem are just as frustrated as I am… im on every forum and I hearing, be nice to dealership, they will fix it… no they do not know how to fix this…. They when I beg lend me a car, and guess what, every car they lent me (a Ford Edge 2022 and above has the exact same issue… the camera doesn’t work, how in God name are they selling these broken cars to customers? At least mine worked !! Until the update!…. So Ford told me this, an update is coming in June 2022… then they told me they have it under control and update will be over the air and the fix will be July 2022, now I just got off the phone again and now the update is sept 2022… i am getting the run around… either fix my car, or buy it back… my car has just reached 3k miles!!!!! I cannot drive it without that camera, extremely hard to park! I want what was promised…. Why cant I have it? I have pictures, videos, and proof sitting with a tech… he told me “gremlins” got to the car and ditch it… I cant! Bc Ford says it must stay inside dealership for 15 days 3 times…. And for a whole year, each month(bc that is how they get u) it has been there for 5 days and then they tell me to come and get it… bc they have no fix nor room…. Then the letter comes from ford with my case number on it saying we cant help u… just like that… we cannot help you nor buy it back bc it doesn’t fit the bill…… Ford vehicles are going downhill…. If anyone here has a better way or a mechanic, im willing to drive to him, please help me out…. Regards.. and if there is a class action suit, please send me info. Thank you all in advance for hearing me vent! Rory
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