None of this is acceptable. It makes absolutely no sense that you have to disable an option that you have paid for in order to safely load and unload your trunk.
This is a dangerous issue and must be addressed.
This is not our first Edge. This is our 3rd and we have never had this problem. It is obviously a software glitch that needs to be addressed. Ford is obviously aware of it as they have posted this SSM. Are they waiting until a mom puts down the baby on the trunk while loading or unloading from Costco and have the tailgate come down on them? Yes, it comes slow, and yes the chimes beep, BUT sometimes your hands are full, or someone is standing behind you and you cannot get out of the way fast enough. This is a lawsuit waiting to happen. 3 times today it has come down on me.
The service department told me "keep your keys in your purse and unlock your car first, put your purse on the front seat, then go to the back and load, unload the car". Sounds like a perfect way to either have your purse or your vehicle stolen.
I have always heard never buy the first year of a model for a vehicles because the glitches aren't out yet. Obviously it is likewise for the last year of a model as the manufacturer no longer cares.
I have the emails from the dealership available and from Ford, should any litigator want to prove in the future that Ford WAS aware of this issue and chose not to fix it.
