Jack-2019Edge

Thanks for the fast response, enigma-2. Yep, tried multiple cables and phones. I did see that video; tried cleaning it with alcohol very thoroughly first, before replacing the part. Also tried a master reset after installing the new, though still not working.

Been just over a year since your post, Garry. Just wondering if you found a solution. I have the exact same problem, even ended up getting a new USB module from a Ford dealer. As with the one I replaced, the blue LEDs still light up, but won't connect or charge. And yes, that fuse box location is freaking ridiculous! Also, the owners manual is not clear on the fuse location for the USB module. Thanks! Jack