Machado71

Here is another update: The Ford dealer and I agreed that I am going to begin the "buy back program" process. I will no longer be driving that Ford Edge 2018 AWD. At this point they have yet to make the necessary repairs but to be honest I don't want the car even if they fix it, wash it and fill it with gas. Forget about it! So the process of the "buy back program" has begun and right now we are in the paperwork portion. I don't have any figured how much my car will be worth, how much money I will get in return and what I might do with that money going forward.

Update #2 The dealer has had my Ford Edge for 3 weeks now and there is no resolution from the service dept and technicians. I asked for an update the other day and I was told there was nothing to report besides the service manager has contacted Ford for guidance on the next step. Which is very, very disappointing. Not sure if anybody has experience here regarding "a lemon with Ford or not". At this point I cannot imagine how they are going to make the necessary repairs to make me feel like the car is safe to drive

Since my last post I contacted the dealer and I am bringing in my car for a 3rd time. During the call I brought up the subject of this car being a lemon. The manager advised me to give them once more chance to diagnose and make the necessary repairs but if I am not satisfied then the process can begin with reporting the car as a lemon to Ford. You are right about one thing-I have lost faith in this dealer, their service manager and technicians. I am going to remind them that this is the final time they are going to look at my car and they should also refrain from asking me to give them 5 star reviews. Believe me, I have not given them any favorable reviews and have reported them to Ford already once for their lack of service. I will be sure to update everyone here so that this does not happen to someone else.

Since I am new here I wanted to ask the question in the hopes that others might have experience with this same issue with their own Ford Edge 2021 AWD. IMO, the issue is not corrected. The dealer didn't charge me since my vehicle is under warranty but seems to me that I can still hear the shuddering/vibrating and my faith in the dealer has plummeted. Originally they informed me the issue was a software problem and after they claimed to install a software update they told me the issue would be resolved after driving the car another 500 miles. I did exactly that and of course the problem remained. That's when the dealer did another inspection and they discovered the transfer case was cracked. About 10 days later the part was ordered, installed and the car was returned to me.

Hello Ford owners-I am hoping someone here has a similar experience and some advice. I have a 2021 Ford Edge AWD and several months ago I heard shuddering and vibrating when turning in either direction. Then I began to feel the same sensation when at a complete stop and then turning in either direction. Recently my local dealer discovered the transfer case was cracked and it was replaced. 1-Has anybody had issues with the transfer case previously and if yes, was the issue corrected 2-Is there anybody here who think the shuddering/vibration might be something other than the transfer case due to personal experience with your Edge Any help would be appreciated. Thank you very much!