jdangius

I have the same model, but haven't had any problems. I am a loyal Ford customer who has owned several trucks, two Explorers, and now my Edge. I have developed a good relationship with my current dealer and am confident they will do nearly anything to make things right. My suggestion is to work with them until your problems are fixed. Believe me, they want to make you happy and take care of you. The key is to be professional in your dealings with the dealer. I say this because one time I had a service on a truck where the mechanic neglected to fully screw back on a transmission drain plug. I ended up having to call a tow truck. The dealership fixed everything, gave me a loaner and paid for the tow. I was grateful for the good service. Interestingly, the service manager told me how grateful he was of my good demeanor and of how so many people throw fits and yell at him when the inevitable glitches occur in everyday business. The fact is, problems happen in business; it's how you deal with them is what counts. I own a small business in a small community and try to fix problems when my clients are disappointed. It's all a matter of perspective; if my car causes me inconvenience, I am thankful that is my biggest problem of the day. Good luck and keep at it. John

Let me see if I can explain this: first, I can't seem to get the voice level set consistently. Directions or prompts are often loud and startling, despite previous setting. Second, after prompting for a phone call, I must quickly turn up the volume to hear the person I call. Is there a way to set the volume of the phone? Last, my iPod automatically starts whenever I start my Edge. I set the autoplay to off, but still have the problem. The iPod plays even when I am not listening to it, which greatly reduces the battery life.

I am driving to Reno this coming weekend in a AWD Edge with 20" wheels. Do i install chains on front tires or back?