blizzard2010

I WON! I attended a NYS Attorney General’s Office New Car Lemon Law Arbitration hearing on Dec 23,2010. Ford sent a lawyer from New Jersey to the hearing. Seemed like a nice guy. His firm gave him the case the day before the hearing. It seems Ford didn't give his firm any work orders or technician's notes. He was able to get someone to fax him some notes from Customer Service, which corroborated my description of events, both in dealing with Sayville Ford and Ford CS. My lawyer wanted to work out a settlement. He said they will sometimes give a full value credit toward another Ford vehicle, rather than proceed to trial or arbitration . Ford would not let their lawyers do so. The hearing lasted about 2 hours. I found out on Jan 7, 2011 that I won. We notified Ford we were accepting the arbitrator’s ruling, which then gave them 30 days to comply, or face fines of $25 a day, up to $500. I finally heard from Ford’s lawyers last Thursday, that Ford CS would be getting in touch with me about my refund. I heard from them the next day, and they said Sayville Ford would have the check by Tuesday, today. I contacted Sayville Ford, confirmed that they had it, and I will be handing the vehicle back tomorrow, and getting my refund check. It is for the full vehicle price, administrative fees (registration, inspection, title etc) and the $250 filing fee I made to NYS for the arbitration. Afterwards, I will also send a form in to NYS to get the sales tax back. It would have been so much easier if Ford had taken care of this back in April, or later when I had the meeting with their regional CS representative. Now they have a vehicle that has been declared a Lemon. This has to be posted on all paperwork pertaining to the vehicle, including sales stickers if they decide to try to resell it. I am being met at the dealership by a salesman from Nissan, who will drive me to pick up my new 2011 Nissan Murano. This has been a long and aggravating experience. No doubt Ford was hoping I would just give up and go away. I imagine many people do. If anyone else is in this situation, remember, don’t give up and don’t be a victim. As long as you keep fighting, you haven’t lost. Myself, I am just glad it is over. Good Luck, everyone.

I WON! I attended a NYS Attorney General’s Office New Car Lemon Law Arbitration hearing on Dec 23,2010. Ford sent a lawyer from New Jersey to the hearing. Seemed like a nice guy. His firm gave him the case the day before the hearing. It seems Ford didn't give his firm any work orders or technician's notes. He was able to get someone to fax him some notes from Customer Service, which corroborated my description of events, both in dealing with Sayville Ford and Ford CS. My lawyer wanted to work out a settlement. He said they will sometimes give a full value credit toward another Ford vehicle, rather than proceed to trial or arbitration . Ford would not let their lawyers do so. The hearing lasted about 2 hours. I found out on Jan 7, 2011 that I won. We notified Ford we were accepting the arbitrator’s ruling, which then gave them 30 days to comply, or face fines of $25 a day, up to $500. I finally heard from Ford’s lawyers last Thursday, that Ford CS would be getting in touch with me about my refund. I heard from them the next day, and they said Sayville Ford would have the check by Tuesday, today. I contacted Sayville Ford, confirmed that they had it, and I will be handing the vehicle back tomorrow, and getting my refund check. It is for the full vehicle price, administrative fees (registration, inspection, title etc) and the $250 filing fee I made to NYS for the arbitration. Afterwards, I will also send a form in to NYS to get the sales tax back. It would have been so much easier if Ford had taken care of this back in April, or later when I had the meeting with their regional CS representative. Now they have a vehicle that has been declared a Lemon. This has to be posted on all paperwork pertaining to the vehicle, including sales stickers if they decide to try to resell it. I am being met at the dealership by a salesman from Nissan, who will drive me to pick up my new 2011 Nissan Murano. This has been a long and aggravating experience. No doubt Ford was hoping I would just give up and go away. I imagine many people do. If anyone else is in this situation, remember, don’t give up and don’t be a victim. As long as you keep fighting, you haven’t lost. Myself, I am just glad it is over. Good Luck, everyone.

The hearing is set for this month. I was originally told that Ford would send a representative. I got a letter from a law firm stating they would be there for Ford. So, I decided to contact a local lemon law attorney, who is familiar with both the arbitrator and the opposing firm. I originally thought I had 32 days without my vehicle, as of Sep 1-2010. It seems they count partial days, not just 24 hour cycles. So I had actually lost it, by their measure, for 38 days in the first 9 months I owned it. It is now 1 year old, and I have 7200 miles. 5 Attempts for the sunroof, before they said they wouldn't work on it anymore (April-2010), and 4 attempts on the Navigation/Multimedia Sync System, before they said they would replace it ONLY if I agreed not to try to have them take the vehicle back (Aug-2010). Well, let's see what happens

The hearing is set for this month. I was originally told that Ford would send a representative. I got a letter from a law firm stating they would be there for Ford. So, I decided to contact a local lemon law attorney, who is familiar with both the arbitrator and the opposing firm. I originally thought I had 32 days without my vehicle, as of Sep 1-2010. It seems they count partial days, not just 24 hour cycles. So I had actually lost it, by their measure, for 38 days in the first 9 months I owned it. It is now 1 year old, and I have 7200 miles. 5 Attempts for the sunroof, before they said they wouldn't work on it anymore, and 4 attempts on the Navigation/Multimedia Sync System, before they said they would replace it ONLY if I agreed not to try to have them take the vehicle back. Well, let's see what happens

The office that schedules arbitration hearings for the NYS Attorney General's Office was sent the case last week. I was told I should be contacted about a date pretty soon. Also, while I am waiting, I might be bringing it in for the driver's seat. It is getting looser and rocks back and forth when I accelerate or brake. . I was in for an oil change, and the mechanic ( non Ford ) said it seems like the carriage is loose. Have to see. The damn roof is rattling away at temps as high as 60 degrees now. Annoying as Hell.

The office that schedules arbitration hearings for the NYS Attorney General's Office was sent the case last week. I was told I should be contacted about a date pretty soon. They advised to cancel the BBB arbitration, to avoid conflicts. Also, with the state, there is no depreciation, and I can file to get the taxes back. Not so with the BBB. I was told that since the AG's Office took the case, I must have a good one. I asked about when Sayville Ford lied about Ford Motors refusing to authorize or pay for more attempts on the roof, violating the warranty ( I have them recorded). I was told that will be part of the hearing. Also, while I am waiting, I might be bringing it in for the driver's seat. It is getting looser and rocks back and forth when I accelerate or brake. . I was in for an oil change, and the mechanic ( non Ford ) said it seems like the carriage is loose. Have to see. The damn roof is rattling away at temps as high as 60 degrees now. Annoying as Hell.

Both the BBB and NYS AG's Office accepted it for arbitration. The BBB said I could only do one at a time, and wanted me to cancel the AG for now. They said I could try the AG if I didn't like the outcome, as their decision is not binding on me, just Ford. BBB would have had a depreciation of about $2400 due to 6000 miles on the vehicle. Also, I would be out the tax I paid ($2300). I called the AG, and they said that a previous arbitration could cloud my case, that with them I could file to get the tax back and that there is no depreciation as I have under 12,000 miles. I called the BBB and advised I will be using the AG only. I have to send them a $250 check, which I will get back if I win. The person at the AG's office didn't have my file, but said since they accepted it, it must be a good case. I described some of what went on, and he again said the same. He did say that Ford might try to contact me first, now that they have it. It would be in Ford's interest to buy back the vehicle now. If it is ruled a lemon, and they take it back, they won't be able to sell it without that disclosure. Have to wait and see, now

Got a letter from Sayville Ford today. They were reminding me that I can still purchase an extended service contract! LOL

Thanks, Jeff. I appreciate the support. Would you believe that Sayville Ford sent me a letter reminding me that I can still purchase an extended service contract?! LOL

Hi Tom, I do hope this finally gets resolved. It's been going on for too long now. I know they were hoping I would give up and just go away. That wasn't going to happen. I'll let you and everyone know the outcome when it happens. Thanks, Bill

The BBB now has the case. Also, the NYS Attornet General's Office Arbitration Unit has accepted the case for arbitration. Have to wait.

The BBB now has the case. Also, the NYS Attornet General's Office Arbitration Unit has accepted the case for arbitration. Have to wait.

Hi, I'm not sure about whether the BBB will be useful or not myself. I did use them for a minor problem once, where a retail store was stonewalling me. As soon as I filed, they rectified the problem, as they didn't want a bad rating. As to whether a company like Ford will care, who knows? I was going back to the same dealership, as they knew what had been tried before, had told me they were working directly with Ford engineers the whole time ( a lie) and were one of the two dealerships closest to me. Also, as I bought it from them, they supplied a loaner car. When I finally went to the other dealer for the GPS, they were less than useful. I won't be going back to either for anymore service. I'll wait for the Lemon Law decision, and if I need something else fixed, I'll have to try elsewhere.

Has anyone here had any dealings with the BBB or NYS Lemon Law Arbitration? I would be interested in your experience and conclusions. Thank you.

Good luck with that. I finally sent off to the BBB and NYS AG's Attny Gen's Office for New Car Lemon Law Arbitration. Waiting to hear back. I sent copies of my post to my senator, rep and state senator. My state senator's aide called me and sent it to the GNYADA ( Greater NY Auto Dealership Association), which is supposed to be a self governing consumer group that dealerships sign into. I just got a message from them to call back. Have to see if this helps any. If not, I'll wait for the other methods. This is so tedious and annoying. You know, I'm retired. I have free time. What the Hell would I do, if I was still working? I would never have had the time to keep losing days going in for service like I have. How do they expect people to get to work, and live their daily lives, as busy as they are? They just say , deal with it. We shouldn't have to.

Has anyone here had any dealings with the BBB or NYS Lemon Law Arbitration? I would be interested in your experience and conclusions. Thank you.

Has anyone here had any dealings with the BBB or NYS Lemon Law Arbitration? I would be interested in your experience and conclusions. Thank you.

Brake rotors should not warp at 2600 miles, when there have been no undo external influences on them. Not only did they start "pulsating", but it was not the pulsation you feel with ABS. I told the dealer the rotors felt warped, and they concurred. The dealer recut the rotors. Why would they do this unless they decided they were warped. As for braking distance, again, as soon as they started "pulsating", I nearly went through a light when I suddenly couldn't stop. I had to start braking at twice the distance I normally do. There was an effect on braking Yes, the dealer has screwed this up from the beginning. Apparently they lied to me about their contacts with Ford Cust Service. However, Ford Cust Serv was of no use either. When I finally got someone from FCS who seemed to want to help, the end result was a waste of my time, as the field engineer who came to evaluate was the same one who dropped the ball back in April. Yeah, he is going to tell Ford he messed up, and they should replace the vehicle. Also, when I tried another dealership for the GPS, he literaly said, sorry, he can't help, go back to the other dealer. I've owned 2 Fords in my life, a Mustang and an Explorer, both from this dealership. I drove Crown Vics for years. I never expected to receive this kind of treatment from Ford. They should have rectified the situation at the beginning.

Has anyone here had any dealings with the BBB or NYS Lemon Law Arbitration? I would be interested in your experience and conclusions. Thank you.

You stated, "Brakes don't "suddenly warp" and it doesn't affect stopping when they do." That is an incorrect statement. They can and do. Besides the situation I described, I have seen it happen elsewhere. The Ford enginer stated it can happen. Don't make a comment like this unless you know what you are talking about. I said that there was no snow or ice to rule out that this caused the warping. The fact is that warping occured anyway. They don'y know why, but they say it happens. They recut the rotors because it did. They would not have if they weren't warped. The main problem with the brakes was fixed, but they are still weak. Ford knows of this situation, and so they have redesigned the brakes. Taking it elsewhere won't help. I did take it to another dealer for the GPS, and they were unable to fix, and unwilling to replace the unit. I've given Ford 32 days and 3 mornings to fix all these problems. No luck. As for you, you started off by saying ," Brakes don't "suddenly warp" and it doesn't affect stopping when they do. Either something else is wrong or you're overdramatizing." As I said , your first sentence is a fallacy. Your second was rude. You started off this way. You have continued that way. I came to this forum to see if others who are having problems have had any luck at redress. Not so someone can make himself feel important by sitting behind a computer screen on the other side of the country and spew vitriol. I looked at your profile, and saw some of your other posts. You seem to make a habit of being rude. I'm sure you would never do that to someone's face, though.

Hi Theakerr, thanks for posting. I have to wonder if the problems are a result of them trying to rebuild inventories after cash for clunkers. It seems that most people who responded to my posts over the last 6 months, received their vehicles starting last Fall, like I did. People I know who got Edges before that seem to be happy. I think they rushed the assembly lines too much. Too many things weren't put together right. The 2011s are redesigned and have different, braking systems, transmissions and Nav systems. I was told by Ford Cust service that they were having problems with the sunroofs and GPS systems in the 10s. Even the auto mags and their sites said the brake redesign was due to the weak brakes. I've seen some people at another site mention this, and they are waiting for their 11s to be delivered. I wish them well. I sent for NYS Attorney General's Office Lemon Law Arbitration, and also filed with the BBB. Just need to wait and see. I'll advise. Good luck.

"Brakes don't "suddenly warp" and it doesn't affect stopping when they do." Your comment. Wrong! I've seen it and even the Ford engineer said it happens. " I guess they don't teach reading comprehension in trooper school. " Wow, your second personal attack. I'm hurt. Your whole post belittled what is happening. I have to wonder why you came back to this obscure little posting to comment with such venom. Since it says you have 1672 posts at these Ford forums, I have to ask your motivation. Either you have a lot of free time on your hands, are in love with Ford and feel a need to monitor these boards to defend Ford's honor, or you are paid to monitor them. Either you have no life, or are pretending to be an Edge owner or potential owner. If you have no constructive comments or advice, please refrain from posting and wasting my time. I have gotten much useful info from these forums and other sites I have posted to. Your rants are unappreciated and childish.

Hi Waldo, Yes, the whole GPS thing was screwed up. They initially told me the unit was bad back in April. They should have replaced it, as you said. They told me the disks have the operating system, and they need them to try to fix the unit first, as Ford doesn't want to replace units. It seems there is a disconnect as to how the unit operates. I was even told by Ford Cust Serv that the disks have the OS. It seems no one knows what is going on. As for the brakes, I responded to the guy before you. I lost braking power, it wasn't just vibrations. The stopping distance suddenly doubled. They haven't mentioned a fix for the tranny to me. In fact, the engineer at the meeting didn't seem to know about it. He just suggested I disconnect my negative battery terminal to reset it. Yeah, the moonroof problem is a big headache. Even one of the techs at Sayville Ford has it on his Edge and doesn't know what to do. Why do I think more will go wrong? Because so much has already, and it only has 5500 miles. It doesn't seem to have a good track record. I know most people have no problems with theirs. I also know that I have seen others here and at other sites complaining about the same problems, just not all in one vehicle. One guy who posted had his brakes, tranny and roof doing the same thing as mine. His rotors were recut at 3000 miles I believe. I shouldn't have this headache with a new vehicle. For the first 4 months I owned it, I lost it for 30 days. There would have been more, but Sayville told me they won't work on it anymore, as per Ford. Then Ford tells me they never said that.

The second response calling me over dramatic. I do know how to drive, and I don't get overly dramatic. I am a former State Trooper and a retired Highway Patrol Officer. When I say there was a braking problem, and the vehicle's performance became substandard, I know what I am talking about. The Ford engineer told me they CAN suddenly warp, if you suddenly encounter snow or water when the brakes are overheated. Ever see a tractor trailer whose rear brakes light up from excess heat due to excess pressure in the brake lines? Any idea what happens if you douse them with water to kill the flame? Problem is, neither rain or snow was present when it happened to me. One minute , my brakes are fine. The next I am trying to stop and they feel so warped that they faded out and I could barely stop. From then till I got to the dealer, I had double the stopping distance. This was not ABS kicking in, I lost braking power. They told me that "It happens", and that they recut the rotors. They still aren't right. Sometimes I am sitting at a light, with my foot on the brakes, and I will feel the truck suddenly inch foward in little jumps, so I have to press even harder. Ford knows there is a braking problem, that is why the 11s have an all new braking system. Yes, the deaelrship screwed up. They couldn't fix problems, and gave me the run around. I have been getting that from a second dealership for the Nav system as well. Then, Ford Customer service started dropping the ball as well.

Dramatic? Excuse me, but you haven't been dealing with all these problems for 10 months. It seems in addition to faulty service, I have been lied to repeatedly. No one wants to do their job. Radio? The whole Nav/Radio/Media unit keeps failing. They knew it was faulty and could have replaced it back in April. When your brakes suddenly warp to the point that you nearly go through a red traffice light trying to stop ( no, I wan't speeding), and you have to start stopping at twice the distance you normally do, there is a problem. Especially at 2600 miles. No snow or water was present to cause rapid warping. The sunroof sounds like a geiger counter over my head. Do you have any idea how annoying that gets. They know of the problem, but don't care. The tranny still doesn't engage smoothly coming off red lights or Stop signs. Not as bad as when I gave it the gas at a red light and it sat there revving till it slammed into gear and felt like I was rear ended. I have 2 artificial disks in my neck. I saw stars. Funny, I was on my way to the dealer for the sunroof when it happened. The seat problems, door latch that was unaligned, USB failing....all just add to the wonderful experience of owning this vehicle. They could have addressed these problems a long time ago. They chose not to.