blizzard2010

W. Oliver Dealer - Sayville Ford South Shore Motors Corp. 5686 Sunrise Highway Sayville NY 11782 P# 631-589-4800 F#631-589-6445 2010 Ford Edge Ltd, AWD, Panoramic Vista Roof, Navigation, Tow Prep package, Cargo Management System, Black Leather in Sterling Gray Metallic. Received on 11-28-09. Mileage approx 325 miles. Repairs ----------------------------------------------------------------------------------------------------- 11-30-09 1) “Tire Pressure Sensor Fault” light came on 5 hours after purchase. Dealer reset sensors and recalibrated. 2) Iphone found not to be fully compatible with Sync System. Despite Ford website stating it was compatible, service dept states there is a Bluetooth incompatibility. Cannot use USB to access Ipod function as it never stops indexing. Cannot use Bluetooth effectively as it keeps skipping and can’t access controls. It also activates Bluetooth streaming without letting you know. So the battery drains. You don’t realize till you shut off the vehicle and then hear music playing on your Iphone. The only way to stop the streaming and have an ipod was to buy a new Ipod Nano and plug this into the USB. It prevents the Bluetooth streaming from activating. Waited at dealer for work. Lost 2 to 3 hours. 1-7-10 1) Sunroof rattling. Persistent noise coming from right rear of main sunroof glass. Noise verified. Informed by Jim Barberi at service dept. that this is a known issue to this model. Stated that both Ford Edge and Lincoln version suffer from this. He stated that Ford used to replace sunroofs, but now only attempt repair due to cost. Waiting for Ford to advise. 2) Rear passenger door latch needs adjustment. Service dept says it is fine. Waited at dealer for work. Lost 2 to 3 hours. 2-19-10 1)Sunroof rattling. Persistent. Track lubricated. No effect 2) Transmission delaying and slamming into gear. Solenoid recall, transmission software upgraded and recalibrated. Waited at dealer for work. Lost 2 to 3 hours. 3-8-10 1) Sunroof rattling. Persistent. Lubed gasket. No effect. 2) USB port inoperative. System recalibrated. Dealer supplied a loaner car for the 3 days I lost my vehicle. 3-17-10 1) Sunroof rattling. Persistent. Located unpadded dowels in track. Padded them. No effect. 2) Brakes pulsating. Dealer states it happens sometimes. Recut all 4 brake rotors. Pads were fine. Vehicle mileage is approx 2600 miles. Dealer supplied Hertz rental car for 6 days I lost the vehicle. 4-6-10 1) Sunroof rattle. Persistent. Ford engineer supposed to come examine vehicle. 2) GPS system experiencing software issues. Initially informed that the control unit was faulty and needed to be replaced. When I went to pick it up, I was told it was fine. 3) Memory seat losing settings. Dealer states it happens sometimes. 4) Rear passenger door latch again. Adjusted latch. I was provided a Hertz rental car. On 4-22-10, I was called by Jim Barberi, who was my primary contact at Sayville Ford. He advised that the Ford engineer stated he didn’t hear anything (already confirmed as a problem by technicians, and I have recordings) and that Ford states they won’t authorize anymore work on the roof. He stated that Ford reported, “The vehicle as is , is characteristic of the vehicle”. I was told that I have to come pick up my vehicle, and drop off the rental or I would be charged for it. He also advised that if I am considering Lemon Law Arbitration, by law they cannot work on it anymore. I contacted a lawyer who stated that is false, that they have to keep providing service under the warranty. I was also initially told by Jim Barberi, a few days after I dropped the vehicle off, that the technicians had tested my GPS system, and that the control head unit was bad, and they were probably going to replace it. When he called to tell me to pick the vehicle up, he then said that it was fine. I went to Sayville Ford on 4-23-10 and spoke to the head of the service dept, Paul Kelly. He stated that since it is obvious that this vehicle is a Lemon, Ford probably figures it will have to take it back, and so don’t want to pay for anymore service. Paul asked if I had contacted Ford Customer Service about them taking this vehicle back. I said I had only dealt with Sayville ford. He offered to contact Ford for me. He said to keep the loaner car till he hears back on Monday. On Monday, I was advised that they didn’t get back to him, and that I have to pick up my vehicle. I still had the rattle. I also was still having problems with the GPS system. The vehicle attempted to send a vehicle health report, but was unable to complete it. Also, when I spoke to Jim Barberi, I asked if the paperwork was completed. He said he was finishing it now, as it was a lot of info to type. When I picked the vehicle up, he was not there. The girl who helped me couldn’t find the paperwork at the desk, and said she couldn’t access it in the computer. She gave me an abbreviated printout of all my visits. I called Jim Barberi the next week, and he said he would mail it to me. A week later, I had not received it, and he said it might have been lost up front by the secretaries, and he would re-mail it. I still never received anything. They have not been able to provide me with paperwork for the visit. At this point, I had lost my vehicle for a total of 30 days, and had spent 3 additional mornings at the dealership for service. I continued to have problems with the GPS unit. Weather would fail to update, the Media screen would freeze up occasionally, the Phone screen would freeze occasionally, the location given by the GPS would sometimes be off, the Sirius radio would skip, the “NO GPS” splat shows up and stays on sometimes for 8 blocks and I noticed my maps were about 6 years out of date. These occurrences happened without overhead obstruction. I contacted Sirius radio, and asked for an on air update. The Radio, Media and Sound hard buttons failed. Those screens would not work. They kept trying to send updates and unfreeze the unit. They said an update should not effect these systems, and asked if I was having other problems with the unit. When I said yes, they said the unit was bad, and bring it to the dealer. They wrote up an incident report for later review. I contacted Sayville Ford, and made an appointment. I was told it would be about a 3 hour wait. I said I would wait, and scheduled for 7-15-10. I also asked if Paul Kelly was available. I had called previously to see if Ford got back to him, and had been told by Jim that they were waiting for an engineer to come look at all of the paperwork. Paul wasn’t there. 7-15-10 Arrived at Sayville Ford. Told there were only 2 techs who worked on GPS systems. I was told it would be 8 hours, and that they didn’t have any loaner cars available. I cancelled the appointment as I had no way of getting home (25 minute ride). 7-26-10 Ramp Ford, Rt 347, Port Jefferson Sation NY, 11776. 1)Dropped off the vehicle for the GPS system. Gave full report of problems. 2) Driver seat periodically slips forward and back. Feels like it is the undercarriage. 3) Sunroof shade auto close doesn’t always work. They called later in the day, and said they found nothing wrong. I asked if the system froze up when they did an update. They said they didn’t do one as they can only do work if they see a problem. I told them the update was one of the problems! I got a ride there, and had a tech go to my vehicle with me. I called Sirius and had then read the incident report. Then I had them send an update. It froze and the technician acknowledged it. He looked at the seat, and said it is a little loose, but not bad. I went in and spoke with one of the main service techs. He said Ford won’t pay to replace the unit as it is $3000. They need to try to reload software first, and asked for my disks. I told him I don’t have any, and wasn’t given any. He said I was given them, and we argued till a man from the back office walked through, heard us and said that the 2010s don’t come with disks anymore. All updates are through the radio. Well, the radio freezes the system. He the said they can’t get the software due to a firewall on their computer. He said sorry, there is nothing he can do to help, and I should call Sayville Ford. I left and called Sayville Ford, and spoke to Danny. He said they were lying about the firewall, and just don’t want to pay for the software. He said to try calling Ford customer service. I did, and was told I could get the disks from Navteq, at www. Navigation.com. I went to the site, and saw they would charge me $199. I called Ford CS again, and described the problem. The person agreed that I shouldn’t have to pay for disks to fix a warranty problem. He also said Ramp just doesn’t want to pay for it. I was switched to Samantha. She also agreed, and said she would call both dealerships for me. I also asked her about why Ford would not allow anymore attempts to repair my sunroof. She said there was no record of that. I told her of all my visits, and she said the only one in her records was for the transmission recall. So, Samantha calls me back the next day. She says that both dealerships say they can’t get the software. Then, after initially agreeing I shouldn’t pay for it, she now says I should consider buying it. I said no, and she said my option was to buy them, or “go to my local Ford/Lincol/Mercury dealer”. I tried to get her to do something, and she kept repeating the same line. I asked her to stop reading the script and help me. She said she wasn’t reading from a script, and I finally hung up. I made another appointment for Sayville Ford. 8-4-10 Sayville Ford They had my vehicle for a day. When I arrived, I saw Paul Kelly. I asked him if Ford ever got back to him. He said they didn’t. I asked about the engineer, if she ever showed up. He said no, that Ford had recently changed their Cust Service program. I said I was told by CS that they don’t have records of all of my visits. He said that if they can’t fix a problem, they don’t always submit the invoice to Ford. I left and waited to hear back. I was called back later, and told that they did a master reset, and it was all fine. I picked the vehicle up. While driving home, it tried again to send a vehicle health report, and failed. I stopped to reload my settings, and saw the only thing missing was my Quick Dial numbers. All presets were still there. I tried to reload the numbers, and found a new problem. Under Phone, the Phone Book was missing buttons. Some of the letter buttons ( ABC, DEF etc) were missing. It now seems that when I go to phone book, some of the buttons are grayed out, and that the ones that are keep changing. I have taken pictures of it. The other problems are also still there. It is now a total of 32 days lost and 3 mornings spent at the dealership. This doesn’t count the day I went to Sayville only to leave again. On 8-6-10, I was called by Cynthia McGregor of Ford Customer service. She wanted to know if the GPS was fine now. I told her it was still failing. She said that they had been having problems with the GPS units, and she would call Sayville Ford and get back to me in a bout 3 hours. I said I would wait to call Sayville till I heard back. I never heard back. I left 2 messages for her on her voice mail, and I called Sayville Ford. I explained what happened, and was told that Danny deals with Cynthia. I left him a voice mail, and have never heard back. I finally got through to Cynthia on 8-19-10. I asked why I never heard back. She said that Yolanda said that the case was closed. I said I never heard of anyone called Yolanda. She said that Paul had stated that he called and told me that they couldn’t do anything without the disks. I said no one at Sayville Ford ever got back to me. I again asked about Ford refusing to pay for more work on my sunroof, Paul contacting them about Ford taking the vehicle back or an engineer (only told it was a woman, no name) looking into my case. She said there was no record of any of this. She said she would have Amber Metro, who was responsible for dealing with the dealerships and buybacks, contact me. On 8-23-10, I was called by Amber Metro. I explained the situation. She stated that they were having issues with the sunroofs. She stated she would set up a meeting with a Ford Field Engineer. This has been set for 9-1-10 at Sayville Ford. Well, I had the meeting with Ford on 9-1-10. Amber Metro was very pleasant. The meeting primarily revolved around the field engineer. It was obvious it was a well choreographed show, and that he had done it before. From the start I saw what this would entail. He attempted to establish dominance right from beginning. He was talking to the others while acting as if I wasn't there. Then the quick turn around and,"Oh, I should say hello....". Then, he says "Let's go" , and jumps in my vehicle behind the wheel, leaving me standing there. I get in the passenger seat, as he gets comfortable, adjusts everything to his liking, puts his phones and keys in my cupholders, points it out by then saying,"you don't mind, do you?" and then drives off without telling me where we are going or what he is testing. It was all to establish dominance/control over me in my own vehicle, and over the situation. It seemed like it was right out of a training course. I guess it works sometimes. Usually when someone does this for conflict resolution, they are trained to be more subtle. As I said, I knew how this would go. Everything I pointed out as wrong he made sound as if it was nothing, or couldn't understand what I meant. Example…I was showing him screenshots of the Nav system’s Phone screen that show grayed out (faulty) areas, and he said he doesn’t see anything wrong. When I mentioned the Nav system freezes when it gets an update, he said he doesn’t think there is all that much important in the updates, anyway. While we were driving, I knew this was a waste of time. They, ( Bob, Paul Kelly the service manager and Amber ) seemed to know each other well. They kept up a personal conversation while I sat there. We drove around for a while, then went back to the office. At one point he said that if the transmission acts up again, I could bring it back in to be reset. He saw my face, and said if I didn't want to drive there, I could take a wrench and disconnect the negative battery terminal to reset it. When I asked if he was really telling me to disconnect cables myself to fix this, he quickly backtracked and said, no, he would never suggest that. The disclaimer went on for a bit more, and he said he was just throwing it out there. When I again mentioned all the problems, he said all vehicles have problems, even his. That it was normal. Normal?! I said systems started failing 5 hours after I bought it, that I lost it for 30 days in the first 4 months, that everything is going wrong, that I have lost it now for 32 days and 3 mornings and have 5500 miles and that this is normal??? He then said they would give me new brake rotors and replace the GPS system. It doesn’t address why the brakes failed at 2600 miles, so I don’t know if I will be getting frequent brake jobs. His solution for fixing the tranny was ridiculous. I still have the seat problems. I would have to wait for him to work on the roof rattling (already documented), and then lose it for who knows how much more time as he again tries to fix it, when all they have to do is replace it. It turns out he is the engineer who looked at it when they had it for the 3 week period. So he is the one who back in April could have taken care of this, but dropped the ball. Now he is the one who reviews the situation and his place in it. Is he going to tell Ford the situation is out of hand and the vehicle needs to be replaced? I said I was done with service visits, and didn't want to drag this out any more months. I said just replace the vehicle. He asked a few more times, but I said I had had enough, and don't trust this truck. So, now I have to wait and see. I could actually see that Amber was uncomfortable with the conversation, and I saw her nodding , yes, when I repeated that I wanted a new vehicle. Then, on 9-7-10 at approx 10AM, I received a call from Cynthia McGregor who called to inform me that Ford has decided they will not replace the vehicle. She stated that I still have the option of taking it up with the BBB. I told her I anticipated this response and have already planned to submit a package to the NYS AGs Office’s Lemon Law Arbitration. It seems I have run out of other options at this point. The meeting was on 9-1-10. Give a day to write his report up and submit it. A day for Ford Legal to get it. A day for it to be sent to Ford Cust Service. Then, the next business day, today, to call me first thing in the morning. It comes up one day too many as the Labor Day Weekend came up, and all offices were closed Monday. If no one did anything on the Friday, it is 2 days too many. There was no deliberation on this at their end. This decision was made by the engineer before I even had the meeting. They just had to put it on file. What a waste of another day. Repair invoices supplied by Sayville Ford are not full and complete. They never supplied a dedicated invoice for the 4-6-10 visit, as they say they can’t find it. I was given an invoice that was a summary of previous visits as well as that one. Other invoices have confusing dates, as they left previous work orders open. I have tried to mark the correct dates and days lost, but mileages, days in and out and work done are confused. Ford Motor Corp was apparently not notified of many attempts, as they were unable to fix the problems, and so repair invoices were not sent in. No further attempts were made on the sunroof after the 4-6-10 visit, as I was told by Sayville Ford that Ford itself would not pay for anymore attempts. The Navigation Unit cannot be fixed as per Sayville Ford and Ramp Ford, and a Ford engineer said he will offer to replace it if I choose not to request that Ford take the vehicle back. I declined, due to all the other problems, and so the faulty unit is still in my vehicle. The transmission still does not shift smoothly (though slamming is gone after solenoid recall), the seat memory needs to often be reset, the driver seat is coming loose somewhere underneath and the brakes are still weak, though the pulsation is mostly gone. When I purchased this vehicle, I never imagined the nightmare owning it would be. I have had Fords before. I have a friend who has the Edge and loves it. Since the day I bought it, systems have been failing. I have found others online with the same problems as mine. No one has all of these problems in one vehicle, though. I spent $37,400 out the door on what I thought was a state of the art American Made SUV. What I have is a vehicle I don’t trust, don’t feel safe in and have no confidence that more won’t go wrong. I will not drive it outside of my local area, and will not put my family in it. If the brakes and transmission have failed, what is next? The steering? Are they going to fail again? What good is a vehicle with all the extras if you can’t take it anywhere, or get the extras to work. I have wasted way too much of my life in service departments. 32 Full days in the shop, another 3 mornings waiting, and it only has 5500 miles on it! Everyone I speak or blog to about this whole situation is amazed that Ford has not remedied the situation yet. It should never have gotten to this point. I no longer want to deal with this vehicle. W. Oliver \

Well, I had the meeing with Ford on 9-1-10. Amber Metro was very pleasant. The meeting primarily revolved around the field engineer. It was obvious it was a well choreographed show, and that he had done it before. From the start I saw what this would entail. He attempted to establish dominance right from beginning. He was talking to the others while acting as if I wasn't there. Then the quick turn around and,"Oh, I should say hello....". Then, he says "Let's go" as if he is a general, and jumps in my truck behind the wheel, leaving me standing there. I get in the passenger seat, as he gets comfortable, puts his phones and keys in my cupholders, points it out by then saying,"you don't mind, do you?" and then drives off without telling me where we are going or what the hell he is testing. It was all to establish dominance over me in my own vehicle, and over the situation. I tried to not burst out laughing. It seemed like it was right out of a training course. I guess it works sometimes. Usually when someone does this for conflict resolution, they are trained to be more subtle. As I said, I knew how this would go. Everything I pointed out as wrong he made sound as if it was nothing, or couldn't understand what I meant. I’m showing him screenshots of the Nav system’s Phone screen that show grayed out areas, and he says he doesn’t see anything wrong. . While we were driving, I knew this was a waste of time. They, ( Bob, Paul Kelly the service manager and Amber ) seemed to know each other well. They kept up a conversation while I sat there. We drove around for a while, then went back to the office. At one point he said that if the tranny acts up again, I could bring it back in to be reset. He saw my face, and said if I didn't want to drive there, I could take a wrench and disconnect the negative battery terminal to reset it. When I asked if he was really telling me to disconnect cables myself to fix this, he quickly backtracked and said, no, he would never suggest that. The disclaimer went on for a bit more, and he said he was just throwing it out there. When I again mentioned all the problems, he said all vehicles have problems, even his. That it was normal. Normal?! I said systems started failing 5 hours after I bought it, that I lost it for 30 days in the first 4 months, that everything is going wrong, that I have lost it now for 32 days and 3 mornings and have 5500 miles and that this is normal??? He then said they would give me new brake rotors and replace the GPS system. It doesn’t address why the brakes failed at 2600 miles, so I don’t know if I will be getting frequent brake jobs. His solution for fixing the tranny was ridiculous. I still have the seat problems. I would have to wait till it gets colder so he could hear the roof rattling (already documented), and then lose it for who knows how much more time as he again tries to fix it, when all they have to do is replace it. It turns out he is the engineer who looked at it when they had it for the 3 week period. So he is the one who back in April could have taken care of this, but dropped the ball. Now he is the one who reviews the situation and his place in it. Is he going to tell Ford the situation is out of hand and the vehicle needs to be replaced? I said I was done with service visits, and didn't want to drag this out any more months. I said just replace the vehicle. He asked a few more times, but I said I had had enough, and don't trust this truck. So, now I have to wait and see. I could actually see that Amber was uncomfortable with the conversation, and I saw her nodding , yes, when I repeated that I wanted a new vehicle. Then, on 9-7-10 at approx 10AM, I received a call from Cynthia McGregor who called to inform me that Ford has decided they will not replace the vehicle. She stated that I still have the option of taking it up with the BBB. I told her I anticipated this response and have already planned to submit a package to the NYS AGs Office’s Lemon Law Arbitration. It seems I have run out of other options at this point. The meeting was on 9-1-10. Give a day to write his report up and submit it. A day for Ford Legal to get it. A day for it to be sent to Ford Cust Service. Then, the next business day, today, to call me first thing in the morning. It comes up one day too many as the Labor Day Weekend came up, and all offices were closed Monday. If no one did anything on the Friday, it is 2 days too many. There was no consultation on this at their end. This decision was made before I even had the meeting. He just had to put it on file. What a waste of another day.

Spoke with Amber. She seems very pleasant and concerned. She is scheduling a meet with myself, and Ford field engineer and the service dpt head at Sayville Ford, to go over my problems and see the vehicle. I told her the roof noise won't won't be apparent as it is way too warm right now. She stated that it is not a problem, just bring my recordings. This is the first step towards a resolution. They need to make sure the problems aren't operator error. As the problems are all confirmed by Ford and documented, I guess this isn't a difficulty. Probably going to meet next week. Anyone ever reach this stage? Any suggestions?

Got through to Cynthia on Thur, Aug, 19. Asked her why I didn't hear back from Aug 6. She said that "Yolanda" had contacted Sayville Ford, and that the case was closed. I iold her that no one had contacted me, I didn't know a Yolanda, and that Sayville Ford never got back to me. She said she would call Sayville, and talk to Paul, the service manager. I spoke to Cynthia today. She said that Paul stated that he had called me and said that they couldn't do anything without the disks ( which they no longer give out with 2010s). I said I never heard from him. I mentioned again that he had said he would call Ford for me about replacing my Edge. She said there was no record. I told her that he said an engineer was going to come look at my vehicle, but never showed up. She said there was no record. I told her Sayville had said Ford Corp told them that no more repair attempts would be made on my roof. She said there was no record of them ever doing any work. Finally, I said I don't want this vehicle anymore, it isn't safe, reliable and that they can't fix the roof or GPS and won't replace them. She said she is a go between, can't force them to do anything and instead is going to have her boss, Amber Metro, call me. She is the one who handles buy backs. Now I have to wait and see what happens next.

So, I go back to Sayville Ford on Wed, August 4th. . They have it all day. They call and say they did a Master Reset, and all seems well. I pick it up and leave. No joy. When I stopped to use my phone, I saw I had to reSync it. Then I see that my phone book isn't fully loading. The buttons for searching contacts ABC, DEF etc, are not working right. Some light up, and some are grayed out and inoperative. Each time I leave the screen and come back, it is different buttons that are working/not working. Also, I am still getting the No GPS sign. It again tried to send a Vehicle Health report, but failed. I called Sirius for an update signal, and it froze iup the Radio, Media and Sound buttons again. This visit was Wed, Aug 4th. On Aug 6, I was called by Cynthia McGregor from Ford Cust Service to ask about the GPS problem. I told her I was still having problems, and the unit needed to be replaced. She told me they had been having troubles with the GPS systems. She said she would call Sayville Ford and get back to me in a few hours ( she called at 9:30AM). I told her fine, that I would wait till I call Sayville Ford again. She never got back to me. I have left 2 messages for her. I called Sayville Ford to talk to Danny again. I was told he was out and that he deals with Cynthia regularly. I left messages for both of them Friday, Aug 13. Will have to wait and see who calls back, if they do. Oh, LOL, I contacted a Nissan dealership to get pricing on a Murano, as I would like to trade this in on something else. I have a 2010 Edge, LTD, 5000 miles, navigation, leather, moonroof, tow package and lighted sillplates. Keley Blue Book, says it, in excellent condition, (looks great )is worth $33,000 as a trade-in. Nissan said they would give me $27,000 to $29.000, depending on how it looks. I paid $34,757 for the vehicle, and $37,334 after tax and title! An $8000 to $10,000 loss after 5000 miles!

Tom, I was surprised myself. I had heard from a few people that they were OK. I'm arguing with the guy on the phone that it crashes when I call for an update, along with all the other glitches and lockups it has. I gave them this info when I dropped it off. I had Sirius document the event for Ford. Then they say that after having the vehicle all day, they saw nothing. He says they can't call Sirius, get an update or do anything unless they see the problem. Those are the problems, though! Catch 22. I go there, and show them that it crashes. It would have taken them 5 minutes to confirm. Then after arguing for 15 minutews that I must have the disks, a sales guy sayd they don't come with them anymore. Then he says without disks, I am am out of luck, as they can't get the software due to a firewall. I have Sayville Ford and Ford Cust Service telling me they just don't want to pay for it. Then Sayville punts to Cust Service. At first they are apologetic and admit I shouldn't have to pay for the disks. Then, when she sees that both dealers are playing games, the story changes. Now she says I should consider buying them or go to my nearest dealship. She keeps repeating this line, so I asked her to stop reading from her script and work out a solution. No luck. Her mind was locked out. Now I am going back to Sayville next week. They have no idea what they will do , though. They say they don't have loaners available. Now Ford is raising their offer, but not enough, yet. I just want to trade this thing in and never deal with Ford again. I was stupid to think they had changed. I had an Explorer years ago that was a wreck. The service techs couldn't figure out the problems. One was cleared up by a 17 year old kid doing oil changes at an Exxon. This after Ford scratched their heads no less than 8 times. This was a mistake.

So today, "Samantha" at Ford calls the second dealership, Ramp Ford of Port Jefferson NY. They say they can't download the software due to their firewall, which a tech at Sayville says is BS.. Now, Samantha keeps saying I have to go back to Sayville Ford, or pay $199 for the disks myself. Yesterday, the first guy at Ford Cust Sevice said Ramp just didn't want to pay for it, and it is ridiculous for me to have to pay for disks so they can do warranty work. Since I won't pay for them, I now have to go back to Sayville, replicate the problem again, and leave my vehicle. They are 30 minutes away and don't have any loaner cars. This gets better all the time.

Went to a different dealeship today. Couldn't replicate the seat problems in front of them. They initially said the gps unit was fine. I asked if they contacted Sirius, to get their report or try an update, as I told them it crashes the system. They said they couldn't until they see a problem. I told them that was the main problem!!. I drove there, called Sirius while the tech was there in my car, he heard the failure report, and they tried an update. It crashed the system. Fine. Then they tell me they can't replace the unit unless they first try to reload the software. They wanted my disks. I told them I didn't get any. The tech keeps telling me I must have until a salesman mentions the 2010s don't come with them. All updates are over the radio. Problem is my radio crashes when it tries an update. I called the selling dealership. They said call Ford cust support. First guy told me to get the disks from Navteq. Problem is they charge $199. I called cust support back and explained that they need the disks to fix it under warranty,and why should I pay for them. They said the dealaership just doesn't want to pay for them. So now cust support is calling the dealership back tomorrow to figure something out. Also, it seems that all of the problems I had before were not submitted to Ford by the selling dealership. I told them that they said Ford won't work on the sunroof anymore. They say they have no record of that. When I asked why Ford has no record of the work, they didn't know. This gets worse and worse.

What gets me is that they drag this out as long as they have, and then offer me $3000?? For my trouble? I spent 3 mornings at the dealership, which is a 1 hour round trip. This started the day after I bought it! I lost it for another 30 days out of the first 4 months. I spend all this money on a SUV with satellite, nav, sunroof, leather etc, and I end up spending a month in a piece of garbage loaner car. Besides, I will still be stuck with a lemon and a future of more repair visits ahead. I won't accept the $3000, even if the lawyer says it is the best he can do. I'll try to go through NYS Lemon Law arbitration instead. They seem to have a good record. Things can only get better.

Here is where I stand now. I had already lost it for 30 days in the first 4 months I owned it. Ford refuses to work on the sunroof anymore, even though it is not yet fixed. I tried to bring it in again last Thursday for more problems. In addition to the driver seat not keeping it's memory, now something is loose, and it falls back and forward a couple inches when I accelerate or brake. It seems to catch on the next seat back position, and the feels like the floor bolts are loose. The GPS/entertainment system is still messed up. The gps glitches the location, takes 8 blocks for the No Gps icon to disappear, occasionally switches to FM from satellite when I changed stations and won't take map updates. Sirius (3 technicians) say it is the unit. My tranny is starting to kick hard from a start , again. Last time it was a software update they said. I tried to bring it in to Sayville Ford in NY on Thursday, after telling them I would be waiting for it, even though it would take about 3 hours. When I arrived, they said it would take 8 hours. As it is 30 minutes away, and they wouldn't give me a lift home. I cancelled. Now I have to try at my local dealership, instead of where I bougt it. I still never got the paperwork from the last visit , where they had it for 2 weeks. That put it up to 30 days lost. It seems they just reopened the last visit's file. The person I dealt with is now gone. No word why. I just got off the phone with my lemon law attorney. Ford is offering me $3000 for my troubles. I am still looking at more visits, and they won't work on the sunroof! What good is $3000?? If I traded this in on a new make of vehicle, it has depreciated more then that with 6000 miles. Dealing with Ford and this vehicle has become a nightmare.

I used Sayville Ford on RT27, Sayville, NY. Ford told them to stop working on it. That they spent enough time on it. That was at 3000 miles, obviously still under warranty. The rep figures they know it will be Lemon Lawed, so don't wangt to waste time on it. I believe the quote for it and all the problems was approx. ," The vehicle as is is characteristic of the vehicle". That is what was relayed to me from Ford. Lovely. I still have my other problems. The seat back is getting looser. Just waiting to hear something back from my lawyer at this point.

Mine continues up to 50F, then tapers off. When it gets colder, it sounds like a geiger counter over your head. As soon as the Fall starts, it will be full time again.

Mine was coming from the right rear part of the front glass sunroof. The colder it was, the more it happened. Every small bump in the road caused it to rattle/squeak. If you pushed up on the glass and released quickly, you heard it also. Thye tried lubing the gasket which did no good. They took apart the inside liner to get to the track, and found 2 metal rollers that weren't padded. Padding them didn't help. The rep said they used to remove and replace the whole thing. They would need to send it to a body shop too chisel out the 2 metal plates that run along the glass on the outside, replace the hardware, put new plates back on and have them repainted to match. This was on both the Ford and Lincoln versions. They stopped because of the cost. They know this is a problem with the design. This, with all of my other problems...brakes, tranny, gps/sirius, seat memory, seat rocking, door latch etc. tells me they dropped the ball. I have found other people onloine with the same problems, just not all in one vehicle. If you have any of these problems as well, contact a lawyer now, as it takes a couple months.

Nah, this is confirmed by everyone as coming from the right rear portion of the front sunroof. I hold my Iphone up to the glass and make recordings LOL

I don't want to keep this particular Edge. I don't trust it. Too many things have gone wrong. I don't want to be away on vacation with my family, and have it break down. Or next, have the steering or ABS fail and get in an accident. Considering the tranny and brakes already failed, it's a possibility. Have to see if Ford decides to replace it. If not, I already have a lawyer on it. I lost it for 1 month out of the 4 I have owned it. Ridiculous!!

I can only go by what i was told. Ford sent their engineer to look at it. He said he didn't hear anything, even though others have and it is documented. They said Ford now says they won't replace the sunroof as I wanted, and won't spend anymore time on it. The service manager said he thinks it's because they know this vehicle is up for Lemon law consideration. Waiting for him to call me back today. I already filed for arbitration, and a lawyer reviewed my case and wants to take it. When Ford said last week they were done with it, I figured i had no choice. have to see what happens.

I saw a thread here about that. Seems the sear memory is a known problem.

I went to the dealer to pick up my vehicle today. I talked to the head of the service dept., who just recently took over. He told me that he understands my frustration, but Ford is the one who decides what gets paid for. He agreed that I would certainly win in arbitration, with all the problems, and Ford probably sees this coming.. He asked if I contacted Ford Corporate yet. When i told him all contact from me has been through the dealership as Ford's representative, he offered to contact Ford Corporate himself, and see if they will replace the vehicle. It seems it would be better to handle this now, than drag it through hearings if the end result will be the same. He told me to hold onto the loaner car till he hears back on Monday. If they still refuse, then I would be bringing it back on Tuesday, which puts it out of service for 30 days. That, with 5 repair attempts, and all the other problems, makes this a certain lemon. I really don't know how I got a vehicle with this many problems. I know plenty of people with Edges who love them, and have no problems. I like the model. I want to buy American and keep an American factory worker on the job getting a paycheck instead of sending my money overseas. This has been beyond frustrating, though.

The dealership that I bought it from is the biggest in the area, so they have been doing the work. They say it is Ford Corporate who pays for repairs, and says they will not reimburse the dfealer anymore. So as they will not get paid, they can't work on it. I'm going to pick it up in a little while, so it will be interesting to see what they say. Before they said they are done working on it, they left a message that if I am considering Lemon Law Arbitration, by law they have to stop all work on it. The lawyer I spoke to said that is false, and they are required to continue offering repair services under warranty. So, going to another dealer won't help me as they won't do unfunded work. I paid $38,000 for this 4 months ago, and it has been a nightmare. Not what I was expecting from Ford, especially as they are trying to grab market share with what is going on with Toyota.

Has anyone had any experience with the Lemon Laws and the 2010 Edge? I have a 4 month old Edge Ltd with 3000 miles. It has been in the shop 6 times. I spent 3 mornings at the service dept, and lost it another 3 times with a total of 26 days out of service where they provided a loaner vehicle. The main problem is the rattling noise from the sunroof. They have tried to fix it 5 times. They know it is an issue, but Ford stopped replacing sunroofs a while back, and now try to find fixes. They have tried lubing parts, and found unpadded dowels, but it is still rattling away. Now, they say that they will not replace the roof, or work on it anymore. They said to come pick it up, or I will be charged for the loaner. Basically, deal with it. Also, it has been in on these visits for a Tire Pressure Sensor fault ( happened 3 hours after I picked it up), Iphone incompatibilty ( their website said it was compatible), the transmission was slipping and slamming me from behind, all 4 brake rotors had to be recut at 2600 miles (pads were fine and they said it happens), the door latch had to be adjusted, the USB port failed and needed repair, the memory seats are losing their memory and the GPS/Sync is having problems (location errors, weather update not connecting and an icon saying NoGPS on the screen, even though it is tracking). As they will no longer work on the roof, which they have confirmed and documented has a problem, are they not in violation of the warranty? They could replace the sunroof and fix the problem, but just don't want to spend the money. So, go away. The service tech who notified me said that Ford states the problems are "characteristic" of the vehicle. What does that mean? I notified a lemon law attorney and also just sent off the required paperwork for NY State Attny Gen New Car Lemon Law Arbitration, as they have left me no choice. I don't trust this vehicle. If all these systems are failing, how can i assume it won't brake down at a dangerous time or possibly cause an accident. Again, anyone else have all these problems, and how did you deal with it? Thank you