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Saleslug

Edge Member
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  1. Thanks for the illuminating lesson on the benefits of purchasing an extended warranty. My "complaint" is that this is a common problem, but apparently Ford engineering is unable to build a door switch that is reliable. Thanks too for level setting my expectations.
  2. Follow up. i just got off the phone with Ford corporate customer service. I was informed that they would document my comments for a possible recall, but they could not do anything to offset my costs. If they decide to do a recall, I would get a refund. I asked what number of documented complaints would trigger a recall, but the rep could not give me a definite volume number. I advised her to review the Internet traffic on this issue for all Ford cars to see there appears to be an issue, but she is only answering a phone and has no juice to address this issue. It was a nice way to tell me that Ford does not feel responsible for this common failure. Oh well, worth a shot.
  3. I have xm on two cars with no reception problems, (Honda, Lexus). I have had horrible reception problems with the Sirius unit on my 2011 Edge. Dealer supposedly updated software this week, but the radio still cuts out. I live in So Cal and took the car on road trip to Washington. Reception was horrible in Washington, especially around tree-lined streets/area. This leads me to believe that though Sirius/xm are the same company, the satellite platforms are different, (as our therebilling platforms) and xm is a more robust transmission process. But poor reception is still is annoying, especially paying $144.00 a year for the privelege.
  4. I had the same problem that just cropped up on a used 2011 I bought. After searching the web, the faulty door switch appears to be a common Edge problem. I saw many posts on people trying to repair it themselves, but apparently the door switch is "glued" in and difficult to remove, so I took it to the dealer. Dealer quoted me $387.00 to repair. Of course, this occured at 43,000 miles and beyond the 36k warranty. After I showed the service manager all the posts on this "known" issue, they knocked $100.00 off the bill. I wonder why if Ford feels the customers should pay for this common problem with the car? I was thinking of contacting customer support to share, but not sure it would do anything.
  5. Thanks, The dealer quoted me over $140 for the two pieces of plastic, so I am going to rethink whether or not I need new or can find gently used.
  6. Just bought my first Ford, a 2011 Edge from a private party. I am wondering if some of the interior trim pieces are missing. Is there supposed to be a cover over the bolts for the rear seat? And is the motorworks for the front seat supposed to be visible? Are they part numbers for these covers? I had difficulty in finding the part number to replace the passenger inboard set rack cover.
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