I have had my MKX in the service dealership 3 times. The first time (trim to the rear sunroof was loose and causing a rattle. They replaced the whole unit.) they gave me some loaner car that had 2 major dents in the side, smelled like musty furniture and guzzled the gas. I drove it to work which was 5 miles from the dealership and the gas tank was almost to empty. This car started out with a half tank of gas. i complained that the car I got was a piece of junk considering I called in advance for a loaner car since the repair on the vehicle was going to take awhile.
The second time (investigate burnt rubber smell - they found nothing wrong) they gave me a Ford focus. Nothing that critical about the focus. It is a good little car but I believe you honestly get what you pay for and driving the MKX and the focus is like night and day. The day was raining and to tell you the truth I did not feel safe in this car. This was from Enterprise car rental.
The third time (investigate burnt rubber smell again and reduced the amount of PTU fluid from overfilled to max) they got another car from Enterprise and it was a Ford Edge. Ahhh... at least something similar to the car I was getting checked out. Alas, I must have bad luck. The Edge had a window sticker showing a no smoking symbol and I look in the drink holder in the middle console and I see cigarette ashes. The whole car smells like smoke and I could swear that some employee at Enterprise must have used this car as a personal vehicle. It was plain dirty. i ended up going to the airport and exchanging it from a Ford Edge to a Chevy Trailblazer. The trailblazer actually handled more firmly and securely than the Edge.
In fact, the next time i purchase a vehicle I think I will rent the model for a few days to get a real feel for a car. Anyway, I could say I was greatly disappointed that a company like Lincoln would use Focus and dirty cars to lend to their customers versus a clean Acura TL when I used to have my Acura MDX in the repair shop. A small and perhaps minor issue but greatly magnified when you are driving in a moble butt hut and your wife has asthma.