Edge356

I experience the same intermittent working issues with my voice command button as well. Posted same under the 2013 section but, thought I would post it here as well. Had 2 such scenarios within the last month. Both times I got the voice command button working again by pushing and holding in the button while starting the vehicle and that seems to "reset" the button. Getting annoyed thought that this happens. I do not believe it is a mechanical issue with the button itself but definitely a SYNC issue.

I have a 2013 Ford Edge and have the same intermittent issue with my voice command button. Twice in the last month it has just stopped working. There is nothing plugged in and I generally have it on Sirius XM radio all the time. There appears to be no other symptoms, everything else will continue to work. I have not done the master rest yet. On my own I have found that pushing and holding in the voice command button while starting the vehicle "resets" the voice command button and it works again. That step has worked for me twice now.