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cobrajunkie

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  1. Jo Marie, This really wasn't an official recall that you'd see on national news but rather an extended warranty program IF you experience problems with your brakes. Click on the link below and download the PDF document and it will explain the program. You should have received similar in the mail. 13N02 - Brake Booster Warranty Extension - 2010 thru 2013 Edge and MKX.pdf
  2. I'm pretty disappointed in Ford as well. No doubt in my mind that this should have been a recall scenario. I called the Customer Satisfaction agent who called the dealer. The dealer had to call Ford Customer Care department and get authorization from them to loan me a car while I waited for the part. Two days went by before I had to call the dealer back but DID get a loaner car for a week until the car was fixed. Unfortunately, it took four trips to the dealer and five days of phone calls and pressure before that happened. Hope this helps someone. Ridiculous.
  3. After a week of fighting FoMoCo and the dealer, I've finally got my loaner car until backordered parts arrive to fix my Edge. Seems like loaner cars aren't a part of the program. Sure seems like a risky position for Ford not to recall these. I couldn't imagine my daughter driving this and having to stand on the brakes expecting to stop. I never felt the "spongy" feeling described in the letter but rather just hard brakes.
  4. Well this is becoming a bit sticky. I went back down to the dealer yesterday to ask if I could get a loaner car as I needed the vehicle later this week and next for work travel. "Oh yes, this is covered under warranty so I'll start the process and call you tomorrow so you can pick up the loaner car". I called at noon today and they said they wouldn't have a car available but expect "a couple to be returned by the end of the day". I need the car for tomorrow so called again at 3:00p and was now told "the program doesn't cover a loaner car". I called the 800 number from the Customer Satisfaction Program 13N02 letter that I had received and explained my dilemma. The agent told me that the dealer should provide a loaner if the car was expected to be there for more than 1 day. She asked to put me on hold while she called the dealer. When she returned from her call, she said that the dealer needed to call the Ford Support Center and explain the situation and the dealer would then call me with the Support Center's decision as to whether or not they would authorize the loaner car while my car was waiting for service. WTF? I'll let you all know what the "decision" is when I get the return call. Evidently, there are over 500 brake booster units on backorder. 50 of those are being shipped out first, come, first serve on the 22nd to start fulfilling back orders.
  5. Just brought my 2012 Edge in yesterday for failed brake booster and was notified later in the day that the brake booster part BA1Z-2005-A is on back order and none expected in until the end of the month. Yikes.
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