Well this is becoming a bit sticky. I went back down to the dealer yesterday to ask if I could get a loaner car as I needed the vehicle later this week and next for work travel. "Oh yes, this is covered under warranty so I'll start the process and call you tomorrow so you can pick up the loaner car". I called at noon today and they said they wouldn't have a car available but expect "a couple to be returned by the end of the day". I need the car for tomorrow so called again at 3:00p and was now told "the program doesn't cover a loaner car". I called the 800 number from the Customer Satisfaction Program 13N02 letter that I had received and explained my dilemma. The agent told me that the dealer should provide a loaner if the car was expected to be there for more than 1 day. She asked to put me on hold while she called the dealer. When she returned from her call, she said that the dealer needed to call the Ford Support Center and explain the situation and the dealer would then call me with the Support Center's decision as to whether or not they would authorize the loaner car while my car was waiting for service. WTF? I'll let you all know what the "decision" is when I get the return call. Evidently, there are over 500 brake booster units on backorder. 50 of those are being shipped out first, come, first serve on the 22nd to start fulfilling back orders.