Please help!!!!!!!
My wife and I have a 2012 Edge with about 24k miles. For the past two months or so we have been dealing with a dead battery issue. My wife is the primary driver of the vehicle and takes it to work and back every day. About two months ago, my wife went to start the car to go to work and the battery was dead. We jump started her car and she was able to drive the car to work with no issues. We could not find any lights left on in the car and no explanation why the battery was dead. A few days later, the battery was dead again when she went to start the car in the morning to go to work. I let my wife take my truck to work and I took the car to our local Ford dealer. I explained to them that the battery was dead and that we were not leaving anything on that would drain the battery. The Ford dealer did a battery load test and charging system check and found everything to be O.K. They also did a battery draw test and found nothing draining the battery. The car is still under the 36k mile warranty coverage and we also have the service contract on our lease. The Ford dealer charged us for testing the vehicle and said that they could not find anything wrong so they were not able to charge Ford for the tests. The car died again about 1 week later. We took the car back to the local dealer and they did the same tests again and said they could not find anything wrong with the charging system or battery. This time they did not charge us for any tests and told us to contact them again if the battery died again. About two or three days later the battery was dead again. I called the Ford dealer and they advised us not to jump start the car and to have the car towed to the dealership so they could inspect the car while the battery was dead. They did the same tests again and found nothing wrong. This time they did replace the battery and said that the battery must be the cause of the issues. We picked the car up and it worked great for about 1 week and the battery was dead again. We called the Ford dealer and they said that they would need to keep the car for however long it would take in order to get the battery to die for them. I told the Ford dealer that we would need a loaner car if we had to leave it for any length of time. They told me that their loaner cars are booked for about 2 weeks and that they would call me when one came available and we could schedule our car to be inspected again. After jump starting the car three or four times during the past two weeks waiting for the Ford dealer to call us, the car was dead in the morning when my wife went to start it for work, we jump started the car to get her to work, she then had to jump start the car to get home from work (about 8 hours later) and then the car was dead again the next morning. We had the car towed to Ford again on Christmas eve. The Ford dealer called us the day after Christmas and said that they could not find anything wrong with the car again. I told them to keep the car until it died for them.
We make sure that we never leave any lights on, we always turn the heat and radio off before we get out of the car. We do not have anything plugged into the accessory plugs. The car usually works fine for several days or even up to one week after we either charge the battery or jump start it.
The day we bought the car we had electrical problems with it. As we were inside filling out the paper work at the Ford dealer when we bought it new, the sales man was prepping the car in the dealer parking lot and as he was cleaning off the dash he hit the hazard light button and could not get the lights to go back off. He disconnected the battery to try and reset the system but the hazard lights would not go off. We left had to leave the car at the dealership and wait a little over a week for a new computer system to come in and be installed (maybe the car gods were trying to tell us something) After we finally got the car it worked great for about the first year and we had issues again. While on a trip from Colorado to Texas, the entire display screen went out and we had no navigation or radio (not fun when you are in another state and one of the main reasons we bought the car was because it had the navigation screen for this trip). The screen, radio, and navigation finally came back on one day later. We took the car to the Ford dealer when we got back from the trip and they replaced the entire center console assembly.
