Etienne Bégin

You can also file a complaint to Ford using the following link: https://corporate.ford.com/contact-us.html#tab2 Scroll to the bottom and select "Email Ford Investor Relations". As stated, PM FordServiceCA they may be able to help. Another dealer may be willing to help you, you will talk to talk to the person who does ordering at the dealer. Based on my experience, talking to most salesrep will get you nowhere. You need the person who submits to orders to ford. Etienne.

Pretty cool! Those are illegal in Quebec...

Awesome!!

Hi! Anyone knows if the headrest with DVD can be ordered and installed by the dealer, or whehter this needs to be installed at the factory ? Thanks ! Etienne.

I have also heard that (sometimes) when they hold cars like this, the first car built ends up at the very back of the lot. Therefore, when they pull the cars back in the shop, the last car out of the assembly line actually gets the correction. When there thousands of cars to fix, things like that happen!

Feb-10. My dealer just woke up and realized the 51D was delayed. That's why I'm so late. Etienne.

I got my vin about mid-may and my ETA is 06/21 I am not sure I understand the lead times published by donlen. Etienne.

I finally got my VIN number from my dealer, and FordserviceCA told me the ETA is June 21st, which is ok for me. I got my VIN when I was on my way to the dealer to cancel the order. They got very lucky I have talked to another dealer in the area who was extremely transparent. I wish I had talked to them first. I actually talked to the person who does all the ordering and transfers between dealers so he was very knowledgeable. He showed me all communications papers/emails he gets from Ford, and the 51D availability issues were known way back in March! But that paper said until 3rd/2nd trimester (not exactly sure) . The September delays were communicated to them mid-April. He said he is not aware of communication delay between dealers, it's a matter of reading your (expletive) emails. As we kept talking about cars and such we got deep into details. He showed me the ordering software, allocation principles, invoice prices, order tracking reports, everything! I have never seen such transparency from a salesmen I was in shock. In my area, the dealers can only order 2-3 Edge per month. The allocation quantities are absurd. Etienne.

John, I recommend you challenge your dealer on the availability of 51D. Many members here agree it is not available and causes delays in ordering. I have no document from Ford I can show you to prove this is a fact. The dealer should have this information. Etienne.

I have called Canada Ford Customer service early May and they would not confirm to me 51D was delayed. Using my order # and dealer code, neither could fordserviceca confirm the delay was due to 51D (or another option), or that there were existing delays on the 51D. I will call other dealers in the area and ask some questions. I am not the only one who had this communication issue here. Etienne.

My dealer said they received a notice about the 51D not being available only May 13th. The dealer is canadian so that may explain a few things. They could be lying and being complacent not doing their job too. I have made a complaint using the form under "Email Ford Investor Relations" https://corporate.ford.com/contact-us.html#tab4 I don't know if anyone here has ever used this to communicate with Ford...

Thanks for your understanding! I have talked to a former sales rep and he told me the information gets to the dealer very late. He basically told me to rely on "leaks" I get here, and proceed to make changes to my order. In quebec you could also have issues with the language barrier. There are many points of failure. I'll wait a couple more days and possibly just do as you said: get a 2016 Edge, or even an MKX. Etienne.

I had the information available from this forum and should have asked to edit the order immediately. Live and learn !

I will wait to get the ETA. If it pass end of June I will cancel and go for an MKX 2016

Hi, When I ordered my edge 2015 on Feb-10 I immediately subscribed to this forum. This is a great place for information! However, only yesterday (may-14) was my dealer informed by Ford Canada that the 51D package is delayed until September. I have found out on May 5th when members here told me, but my dealer did not agree until he got explicit confirmation. Yesterday, another member told me his dealer just received the information about the delay. Again, on the same day, the 51D package was removed from Ford.ca build page ! I have searched the forums and it seems many members knew about the delay back in April 25, even before. When I called my dealer, Ford Canada Customer Service, PM'd FordService, no one could confirm my order was delayed because of this option. I made very clear to all of them I thought the 51D was a problem. No one could get a reason code or anything except a meaningless status. I still don't know if I would've received my car earlier if I had edited the order before. Now, I am afraid the order was edited late and that the car will be built way late. I am a bit disappointed by the lack of communication. Maybe this is the dealers fault but it's impossible for me to tell. Next time I order a car, I will be a lot more cautious about news. I should have been a lot more alert!! Etienne.

Yes this is the obvious solution. But I need facts before I make any decision. Magnetic provided that fact and I'm about to go meat the dealer any minute now. I should have monitored Ford's production dates (and other production news) more closely but I did not. I relied on someone else and now I don't have what I want. Thanks everyone for helping I will not waste any more time. It's been a week already. Etienne.

Thanks for the link I really needed that! This is indisputable proof they screwed up

Just curious is it possible for me to get the information and show to my dealer ?

I went to the dealer today and my sales rep still says the 51D is available and that the only hold up I had on the production of my car was the 21" rims. He said the edge in the lot had the 51D package, so I took note of the VIN: 2FMTK4AP7FBB29513 It was a very busy day so we could not discuss more. I told him that if he made a mistake, and delayed the delivery, because he failed to mention an option I took was delayed till September - he would loose that sale. Is it possible to double check this information on the web ? I went to ford etis and it's difficult to identify what the missing options would be. Etienne.

Sent you a PM

My salesrep says the 51D is not delayed and that they actually received an Edge with the 51D group. The only delay I have is due to the 21" rims. I will contact FordService and see if I can get help. There is conflicting information coming from my rep and what I find on the web ! Etienne.

I see there's a lot of great folks on this site. I will be using the information here as much as I can ! I will call my sales guy now.

Thanks for sharing this information. I don't understand why my sales person is not keeping me informed of these delays. Has this been a known fact for a long time ? Etienne.

Thanks for sharing I will definitely contact FordService!

I ordered my Edge Sport early Feb and I still don't have a VIN ! Summer up here (Quebec area) is pretty short, and I was hoping to enjoy driving my new car as much as possible while it's nice and warm. The color I picked is electric spice.. I got all options except for the inflatable belt. I know there are delays with the 21" wheels so that's why I've been waiting. I have asked for a status on the build last week and the only thing the salesmen can tell me is that he's got no VIN. Is there any other information he could get from Ford ? In any case this is my first Ford! (I have previously owned VW, Mazda, Mitsubishi) I am very excited about this new design. Etienne