me1313

*They DID offer to swap the car when the leak was discovered if I paid AGAIN for taxes title etc. to the tune of @$2000. This was unacceptable- Ford caused the problem. *The dealership has offered to sell me something else and take the car as a trade. They know the history of the car so I doubt if I'll get anything beyond what is owed on the car IF I'm not in it upside down. My plan was to keep it while the extended warranty was in effect, but there are deductibles with the warranty so I'll be paying something for repairs even though it's not the full amount. *Lemon law in Virginia: Have unsuccessfully undergone 3 attempts at repair. Had 1 attempt at repair of a serious safety defect. Have been out of service for at least 30 days. Your vehicle will legally qualify as a lemon if any of these these happened within the first 18 months of ownership by the first owner or lessee. Attempts at repair doesn't qualify since they tried to run codes but the vehicle had to be actually acting up to diagnose. Tried this and they still couldn't get it. Safety defect doesn't apply. 30 days- wasn't technically out of service since it was still drivable except for when the door locks didn't work or it didn't detect a key so wouldn't start.

First off- thanks for this opportunity to vent. I’m writing to express my complete disappointment and frustration with my 2015 Ford Edge. My Edge was one of the unlucky vehicles that suffered from the A-pillar not being sealed. On the fourth day I had the car the driver’s floorboard was a pond. I immediately called the dealership who took the car in and since it was one of the first new Edges sold, Ford did not have a ready solution. The dealer removed the carpet and padding and replaced with new. I visited the car while the ‘repair’ was in progress and saw my brand new car stripped bare with doors open and a fan blowing in it. Meanwhile I made payments and was in continuous contact with Ford. A replacement Edge was offered that was beyond the manufacture dates of the ones that flood, however I would have to pay roughly $2000 MORE to cover taxes title etc. This offer was completely unfair since the car was defective when I bought it. I let the car sit at the dealership while I waited for a resolution that was palatable. None came. Meanwhile I made my payments and paid insurance. When I finally (reluctantly) picked up my car it was against my better judgment but Ford would not budge and the dealership had done ‘all they could do.’ My concern then (as it is now) was about all the electronics running under the driver’s side where the water had been. The car seemed ok but occasionally would have some quirky behaviors. Weird blinking display(sensors not working etc), the door locks not working, the car acting like there wasn’t a key when it was in the vehicle, etc. Sometimes it was funny like when the doors wouldn’t unlock but the car beeped twice and the tailgate went up, or when I took my girls camping and the tailgate wouldn’t open so we could pack our stuff to leave. I’ve been back and forth to the dealership trying to resolve the issues but to no avail. At one point I was texting the dealer when the car would do something weird, but then I wondered if this might be some sort of harassment. They could never fix it anyway, even when I made myself late for work so I could drive to the dealership and leave the car running so they could see the crazy things it was doing. The newest problem happened Saturday morning (interestingly this was after a huge thunderstorm Friday night) when the touch screen didn’t work. We tried a few things we found on the internet to ‘reboot’ the system but nothing worked. I called the dealership and they’ve informed me that the display system is bad and needs to be replaced… in the 3-year old car… that I still make payments on. I should add that my husband has an F-150 and a Ford Focus. My son has a Ford Focus. My oldest daughter has a Ford Focus. I happily drove a Ford Tempo then a Ford Windstar and now I have the Ford Edge. The dealership where we do business is owned by the family of one of my best friends. It’s a small hometown dealership and we’ve known the people that worked there for most of our lives. I will be reaching out again to Ford just to see what they say. But my next vehicle will likely NOT be a Ford.

Thank you so much for your reply. No I'm almost certain they didn't replace the wire harness. I don't think the TSB was even out as I was one of the first to have this issue. The dealership sealed the leak and removed /replaced all carpet and padding. I visited my car when it was in pieces with fans on it. I complained to Ford and the dealership that I was worried about electronics running under the driver's side being affected by the water, but to no avail. The dealership gave me an extended warranty- Ford did nothing. I feel like I'm stuck with a car that doesn't always unlock, start or function properly- and am still making payments. What do I do? I'll call tomorrow and ask if they performed the full TSB, but then what? I'm so very very disappointed.

I am continuing to have problems with my (previously soaked) 2015 Edge. They are all electrical in nature- flashing dash lights, door not unlocking, lift gate not opening or closing without activation, and the car not starting. Last night I went out o take my husband to the dealership to pick up his 1987 F-150 and my 2015 car wouldn't start. The dash lights indicated 'blindspot system fault,' cross traffic system fault,' 'to start press brake'' ( I was and the brake felt tight), and a new one I hadn't seen before "see manual" with a wrench over it. It finally started after several attempts and moving the shifter back and forth. I've talked to the dealer and even driven to the dealer while I was having problems so they could check my car on the computer. They can't tell me what's wrong and each incident is so random I never know when there's going to be a problem. I do know that I'm still making payments each month on a car that's less reliable than the 30 year old F-150. Anyone else having issues like this??

Consumers get beaten down... get tired of fighting maybe... companies get used to providing less of everything- quality service product.... Anyway - wingnut- you've been helpful since my feet got wet and I found this forum. Thanks! When Edge and Lexus have a lovechild I'll be in line right behind ya Cheers

Not dreaming, just optimistic. Yes, I know and I will be. But honestly I'm hoping that there's never an opportunity for me to deal with something like this again. BTW- you play like you've got skin in the game- your last name isn't Ford is it? smile- it's Friday

It's not good business. Unhappy customers will spend their money elsewhere, so as my family replaces vehicles (we have 2 adults, 2 college students driving, and another getting her license this year) I will replace my Fords with something else. And before you jump up and say 'But every car can have problems!" Yep- but not every company will handle problems the same way, and maybe Chevy or Toyota would handle it differently. Who knows...

Yes- I wanted a new vehicle, that's why I bought a 2015 Edge. My Edge was one of the first to alert Ford that there was a problem with the seal. The dealership was not even aware that there may be a problem with the new Edge as my Edge was THE FIRST 2015 the dealership had on its lot. Ford didn't know how to handle the problem or how many vehicles had been delivered with this problem. The buybacks started happening after mine was repaired. Yes- it is fixed. Yes it is staying dry. My problem is that no one knows how long the water was there or what effects it may have had. I saw my car when they gutted the interior and there are a lot of wires etc in the drivers side where my wading pool was. In our area we get floods every now and then so I know personally how serious water damage can be. The problems aren't always immediately known and can sometimes take more than a year to manifest. The reason I requested a replacement was that if there is some problem in the next few years I do not want to be stuck making payments on a car that was defective when I bought it. This vehicle was not "perfectly good." A perfectly good vehicle remains perfectly dry in the passenger cabin even when it rains. You stated that "some people were offered buybacks immediately. Others who complained vehemently were not." I'm curious how you know this. Well said wingnut- I couldn't agree more. Thanks

Ford was completely unsympathetic as we talked to several people over and above our dealership. Each of these people dumped the problem back on the dealership and it was up to them to rectify the problem. The dealership replaced carpet and padding, provided us with extended warranty and service agreement- at their expense. My Edge sat on the dealer's lot for weeks after being repaired while we tried to get Ford to do SOMETHING since this was Ford's fault and not the fault of the dealership. Ford would NOT buy back or replace the car. So far I've had no further problems with my repaired Edge, but I will not be buying another Ford

Hey dadspackard Just in car no one has said this yet, I am SO SORRY you are dealing with this. I had my 2015 Edge for 4 days when I discovered the wading pool in the driver's floorboard. After contacting Ford and our dealership it became a standoff between us and 'them.' I hope you have gotten some resolution on this. I've seen various outcomes from buybacks to repairs w/free maintenance agreements and at this point I'm not sure what the right choice is. I had my Edge repaired to avoid paying the taxes, title tags fees for a second time and I have enjoyed the vehicle. That being said, I am familiar with water damage and keep my fingers crossed that I made the right choice. Best of luck to you- fight for what's right and fair.

I agree with what you said wholeheartedly, but my reluctance to purchase a Ford as my next vehicle is not because their was a manufacturing mistake. Mistakes happen. What goes a long way to correct a mistake? Ford saying 'WE'RE SORRY THIS HAS HAPPENED- we are going to make this right so that you are happy with your purchase.' What was I told by everyone at Ford outside of my dealership? 'Here's your case number. We are unable to assist you with anything at this time. Please contact your dealer.' Taking care of the customer and ensuring that they will be returning customers should be a priority.

I think mine was fixed and I'm in USA- it's been dry and I haven't noticed a smell… BUT I don't know that there wasn't damage done to wiring electronics etc. As someone who has dealt with water damage from flooding I KNOW WHAT WATER CAN DO. Stressed? No- I have other things to worry about. Pondering the future? YES- I have several years of payments in front of me and if the extended warranty doesn't cover leaks (caused by FORD) then I may have a problem. Ford has not guaranteed that I didn't make a huge mistake buying there product.

Still running commercials for "the unstoppable Edge." At our house it's "the un-SOPPABLE Edge"

So… paying TTL again? or are they jut taking off for miles etc.? This was not even an option for me unless I paid TTL again. My dealer has the replacement ON THE LOT right now but I didn't think I should have to pay anything extra for Ford's screw up.

Money.